We performed a comparison between Microsoft Dynamics CRM and Nintex Process Platform based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers."We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"Microsoft Dynamics CRM has plenty of valuable features."
"The Outlook calendar has been very helpful for us."
"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"It is very easy to use."
"Allows us to provide desktop/laptop and mobile solutions to our users."
"The strength of this solution lies in its connectors and the accessibility of an open API. The presence of an open API allows users to create custom connectors if necessary, provided there is access to the source API documentation. Additionally, the platform features a straightforward yet highly effective forms tool. This tool not only seamlessly integrates with the workflow functionality but also facilitates the transmission of information to the document generation tool. This comprehensive integration is particularly noteworthy when compared to alternatives such as Oracle, which tends to rely on more complex and separate logic for similar functionalities. A key strength of Nintex lies in its user-centric approach to help documentation. The materials are designed to be easily understood, avoiding complex terminology. In cases where technical terms are used, they are linked to articles for further clarification. This contrasts with platforms like Microsoft and Oracle, which may employ technical jargon without clear explanations. Nintex further supports its users through a robust online community, fostering collaboration and shared insights. Additionally, Nintex University offers online training across all applications, following a role-based structure. Unlike some other platforms, Nintex's training is thoughtfully broken down into shorter courses, focused on specific roles. This approach ensures that users can efficiently access the information they need without navigating through extensive and potentially irrelevant content, as may be the case with Oracle's training structure."
"The most valuable features of this solution are that it's no code, it's very flexible, and it's easy to design."
"The integration capabilities have been very useful."
"The SharePoint feature is a really good connection, there are many features that are good."
"Easily maintained and customization is quite simple."
"It can scale well."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"We had to do some customizations on top and it got a bit cumbersome."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"I think it was lacking a little bit in its multiple in-house processes and other processes. So there is a little bit of a gap in collaboration."
"The security features for this solution need to be improved."
"The product’s support for the mobile platform and its ability to handle artificial loads could be better."
"We would like to design parallel workflows and long-running workflows, along with new features for connecting to cloud-based systems."
"The interface could be better and more language support is needed in the development environment or in the solutions platform in general."
"K2 is a workflow solution, and there is no RPA solution with K2. This is where K2 lacks a little bit. It is just a heavy workflow solution. It doesn't have a supplemental product like RPA. If you want to use RPA, you have to use Blue Prism, UIPath, or something else. If you use Nintex, it has an RPA solution. It is a form-based application, and they are doing everything electronically. The initial investment in K2 is heavy because it is a BPM software. It does not have a low cost because they charge you the same for one workflow or 100 workflows."
"Bring all features available from the on-premise product into the cloud version and the workflow error reporting."
"Converting a document from PDF to MS Word, or vice versa, needs to be improved."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Nintex Process Platform is ranked 9th in Business Process Management (BPM) with 21 reviews. Microsoft Dynamics CRM is rated 7.6, while Nintex Process Platform is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Nintex Process Platform writes "Offers good integration capabilities and easy to learn and good stability". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Nintex Process Platform is most compared with Camunda, IBM BPM, Appian, Pega BPM and KiSSFLOW.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.