We performed a comparison between Microsoft Dynamics CRM and Odoo based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"The stability is excellent."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"Odoo is a cost-effective tool for performing core ERP functions, such as inventory management. It's also good for manufacturing use cases."
"The most valuable features of Odoo are its customization and the fact that I can add modules whenever I want to the solution and the customization."
"The most valuable feature of Odoo is the fingerprint feature."
"It is a scalable solution...The product's initial setup phase was easy."
"Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."
"The most valuable feature of Odoo is its payroll localization."
"Odoo is flexible and serves us quite well. Its interface has improved."
"Odoo's setup phase is easy."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"The mobile side of the product doesn't look that great right now."
"The solution should improve the user experience in the process of creating and activating offers."
"The manufacturing module could be improved. I would like to see customization in the next release."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"Odoo could be better integrated with our warehouse management system."
"It has been difficult to adapt to continuous changes, you have to understand what is new and what is changing in less than twelve months. You can take advantage of the new features, but you have to research them to be able to implement them."
"The most valuable feature of Odoo is the fingerprint feature."
"There is room for improvement in Odoo's technical support."
"Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code."
"The range of choices and functionalities has space for enhancement."
"The performance can be slightly improved for the customization interface."
"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Odoo is ranked 11th in CRM with 30 reviews. Microsoft Dynamics CRM is rated 7.6, while Odoo is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Bigin by Zoho CRM. See our Microsoft Dynamics CRM vs. Odoo report.
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