We performed a comparison between New Relic and SCOM based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"They have baseline level alerting."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"The most valuable features are the dashboards and tracing."
"We like the performance of the product."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"We are able to do problem determination on runaway processes."
"It takes a lot of the headache out of managing your data centers and software in other places."
"The most valuable features in SCOM are Azure monitoring and integration with Azure Monitor for monitoring Azure-hosted servers from SCOM on-premises."
"Being able to make and customize management packs and send out notifications is very valuable."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."
"The most valuable feature of SCOM is real-time alerts."
"It is very good at monitoring Microsoft Server."
"The Wi-Fi side needs improvement."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"The deployment process could be improved."
"On-prem network monitoring is something that could be improved drastically."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"The interface is a little bit cumbersome and certain actions could be simplified."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
New Relic is ranked 6th in Network Monitoring Software with 151 reviews while SCOM is ranked 11th in Network Monitoring Software with 77 reviews. New Relic is rated 8.6, while SCOM is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas SCOM is most compared with Zabbix, Dynatrace, Datadog, AppDynamics and Savision Live Maps. See our New Relic vs. SCOM report.
See our list of best Network Monitoring Software vendors.
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