We performed a comparison between Oracle CRM and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."For the most part, the solution is straightforward."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"The reporting features are valuable."
"Case management, incident management, and request management features are valuable."
"Oracle CRM is a stable solution."
"Technical support is very fast. It's customer friendly."
"It is very simple."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The cost can be a bit more expensive compared to other options."
"The licensing is expensive."
"The initial setup is complex, it could be improved to be more simplified."
"Oracle CRM can improve integration and performance."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"Oracle CRM should have more integration with different platforms."
"I'd like to see more feature enhancements."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"I would like to see more integration on a mobile platform in the next release."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"You cannot include all your entities under one instance at the moment."
Oracle CRM is ranked 7th in CRM with 31 reviews while SugarCRM Platform is ranked 29th in CRM with 11 reviews. Oracle CRM is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Oracle CRM vs. SugarCRM Platform report.
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