We performed a comparison between Oracle CRM and Vtiger CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are most comfortable with the user interface that Oracle CRM has, it is very good."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"It is a stable solution."
"CRM's performance is good, we've never faced any issues with it."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The most valuable feature of Oracle CRM is the organization it provides."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"The most valuable features of the solution I like are its stability and customization."
"The most valuable feature of Vtiger CRM is automation."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"The initial setup is complex, it could be improved to be more simplified."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"An improvement would be to lower the price of the license."
"The configuration requires a lot of technical intervention."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"The product is complicated to use for new users."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
Oracle CRM is ranked 7th in CRM with 31 reviews while Vtiger CRM is ranked 31st in CRM with 3 reviews. Oracle CRM is rated 7.8, while Vtiger CRM is rated 7.6. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Vtiger CRM writes "A modular, easy-to-use solution that needs to improve support and include automation". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Vtiger CRM is most compared with Odoo. See our Oracle CRM vs. Vtiger CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
