We performed a comparison between Pandora FMS and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Pandora's architecture is interesting. It's open so you can easily extend and enhance it. It's simpler to customize Pandora compared to other solutions. It's also scalable enough to support large environments."
"The most valuable features are auto-discovery and automatic detection of the network topology and network monitoring."
"You can configure several types of architecture for high availability or load balancing."
"The monitoring system within this solution is very good. It is easy to use and navigate, and makes issue alarms easily viewable."
"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."
"The official forum is active enough to answer most of the high-end technical questions that you may have."
"This solution has screens that are easy to understand and provide a wealth of information."
"The administration of the console is very easy. I like that Pandora FMS is interactive and easy to manage."
"It is a product that is familiar for a lot of users."
"Their Event Management is very good."
"I am impressed with the tool's ability to track information in an easy way."
"The way this solution has helped us is that it improved our communication."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"ServiceNow IT Operations Management is a stable product."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"Third-party integration should be improved for some commonly used products."
"I think some improvements to the Android app would be good."
"It would be helpful to include the generation of reports for times that the network was out of service."
"I find that this software is resource heavy, and demands a lot of processing capacity."
"An update to the Android app would be appreciated."
"It would be useful if Pandora FMS included an ISO image (or «software appliance») for each big company that leases virtual private machines (VPS), just like in AWS."
"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything."
"The price for Pandora FMS is expensive."
"I advise others not to customize a lot while using the solution."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"It should have better integrations with other solutions."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Lacks the ability to do its own monitoring."
"The security policies could be increased."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Pandora FMS is ranked 25th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Pandora FMS is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Pandora FMS is most compared with Zabbix, PRTG Network Monitor, Wazuh and Nagios XI, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Pandora FMS vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
