Muriel NiffleService Delivery Specialist/Manager at Pragmatic
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."
"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."
"Its ITSM approach is quite useful."
"The most valuable feature of this solution is the incident management module."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"An operator is also a user but requires creating two different records."
"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."
"The solution's change management could be better."
"Change management implementation, facility management, and making reservations on assets can be improved."
"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."
"Compared to other products in this segment, I think that they are priced well and not too expensive."
Earn 20 points
Serviceaide Intelligent Service Management is ranked 30th in Help Desk Software with 1 review while TOPdesk is ranked 18th in Help Desk Software with 4 reviews. Serviceaide Intelligent Service Management is rated 6.0, while TOPdesk is rated 8.2. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of TOPdesk writes "Helpful asset and reservation management capability, with professional and responsive technical support". Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Freshservice and ManageEngine ServiceDesk Plus.
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