We performed a comparison between Siebel CRM and Vtiger CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Due to the many features that are built in from a CRM perspective, it is the best product we have."
"Siebel CRM is the number one CRM product in the world."
"The flexibility is very good."
"The solution's order management pack is quite fantastic."
"The solution is scalable."
"Siebel CRM has a strong database model, workflow and integration tools."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The most valuable feature of Vtiger CRM is automation."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"It is difficult to set up."
"The tool took a lot of time to deploy."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"The documentation needs to be improved."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
Siebel CRM is ranked 5th in CRM with 16 reviews while Vtiger CRM is ranked 31st in CRM with 3 reviews. Siebel CRM is rated 7.8, while Vtiger CRM is rated 7.6. The top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". On the other hand, the top reviewer of Vtiger CRM writes "A modular, easy-to-use solution that needs to improve support and include automation". Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud, whereas Vtiger CRM is most compared with Odoo. See our Siebel CRM vs. Vtiger CRM report.
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