We compared Siebel CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Users have reported that the initial setup process for Siebel CRM is challenging. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Customers find the setup cost of Siebel CRM to be expensive and a cause for concern. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say the interface is difficult to navigate. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"The solution's order management pack is quite fantastic."
"Siebel CRM is the number one CRM product in the world."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"The solution is scalable."
"Siebel CRM has a strong database model, workflow and integration tools."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"There are many features that capture customer data."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"I think the whole pipeline tracking is most useful for us."
"Zoho CRM's best feature is its reporting."
"The solution has an efficient notification feature."
"The user interface, especially the dashboard, offers good navigation."
"There's no installation required."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The user interface, mobile application, and support could be improved."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"It is difficult to set up."
"The solution itself is very heavy."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"The integration should be more user-friendly."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"The product's scalability and stability need improvement."
"Zoho could be more user friendly by improving the UI of the interface."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
Siebel CRM is ranked 5th in CRM with 16 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Siebel CRM is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Vlocity, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and Salesforce Sales Cloud. See our Siebel CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
