We performed a comparison between SolarWinds NPM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"I believe the ease of setup and use, including everything, from the initial installation to the discovery of devices is the most valuable."
"SolarWinds NPM is a scalable solution since it can handle a huge number of users."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"There are a lot of options for customization of the dashboard, alerts, and reports."
"The people in technical support are very good."
"The interface is user-friendly, making it easy to use."
"The solution is very user-friendly."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"Customers have noted the solution helps streamline incident management."
"I find the episode review, glass tables, and correlation search features very useful."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The solution is easy to scale."
"The Wi-Fi side needs improvement."
"An area for improvement in SolarWinds NPM is the short retention period. Currently, it's just for seven days of data, which is very low, making it hard for my organization to keep that data. SolarWinds recommended a seven-day retention period, but my organization needs a fourteen-day data retention period. Hence, I'd like an increase in the retention period or the database limit in SolarWinds NPM because you can't go back to the data for any investigation if seven days have passed. Another area for improvement in SolarWinds NPM is the database, which needs to be a bit more mature. I want a modified database in the next release of SolarWinds NPM. I'd also like more options added to groups because, currently, it's very limited."
"Scalability is a bit tricky because it requires more gateways in order to get the performance you may need. It also requires a lot of licensing."
"The improvement would be that SolarWinds NPM thoroughly checks its patches before releasing them to the market. Better testing, alpha testing, and then releasing it to the market."
"Being able to detect devices that are trying to connect wirelessly would make using this solution much easier."
"The solution does not offer much customization so is somewhat inflexible."
"A feature I would ask for is for them to have this solution available for Linux systems instead of Windows."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"SolarWinds could offer more support and insights for a broader range of devices. Currently, it focuses on routers, switches, and some load balancers. However, it lacks an out-of-the-box dashboard for monitoring firewalls and some other modern network security devices. We have to customize it a lot."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"It was an intimidating tool for us to jump into at the beginning."
"Splunk ITSI consumes a lot of CPU resources."
"We have problems doing upgrades and operating alternate new versions."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"We also faced challenges relating to UI development."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
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SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. SolarWinds NPM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our SolarWinds NPM vs. Splunk ITSI (IT Service Intelligence) report.
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