We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is very stable. It's reliable and efficient."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"The most valuable features are the inventory and personalization."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Spiceworks is ranked 7th in Help Desk Software with 5 reviews while Zoho Desk is ranked 25th in Help Desk Software with 1 review. Spiceworks is rated 8.4, while Zoho Desk is rated 8.0. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, the top reviewer of Zoho Desk writes "User-friendly, easy to use, and you can customize it the way you want". Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, Nagios Core and ServiceNow, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow and Zendesk Guide.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.