We performed a comparison between Spiceworks and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"Spiceworks is generic and free."
"It was easy to integrate Spiceworks with our existing setup."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"It's easy to understand."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"Tickets by e-mail, with actions by hastag."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The product has a lot of features."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"It is a highly scalable solution. You can easily add more users through the portal within seconds."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The GUI must be improved."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Sometimes, it can be difficult to integrate what you need."
"There is room for improvement in customer service and support. It could be more knowledgeable."
"It could be easier to link Zoho Desk and Outlook."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"Zoho Desk should provide more integrations and improve the Zoho project integration."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
"Zoho Desk lacks lookup fields for the layouts."
"The solution should provide an option to autofill some values while creating tickets."
Spiceworks is ranked 16th in Help Desk Software with 47 reviews while Zoho Desk is ranked 7th in Help Desk Software with 19 reviews. Spiceworks is rated 7.8, while Zoho Desk is rated 8.4. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and JIRA Service Management, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and ManageEngine SupportCenter Plus. See our Spiceworks vs. Zoho Desk report.
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