Compare Spiceworks vs. Zoho Desk
Spiceworks is ranked 9th in Help Desk Software with 2 reviews while Zoho Desk is ranked 28th in Help Desk Software. Spiceworks is rated 9.6, while Zoho Desk is rated 0. The top reviewer of Spiceworks writes "Great asset management features in a free solution that's easy to set up". On the other hand, Spiceworks is most compared with Zabbix, JIRA Service Desk and Nagios XI, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow and Zendesk.
Sponsored | ||
Most Helpful Review | ||
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 Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019. 384,324 professionals have used our research since 2012. | ||
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Top Comparisons | ||
 Compared 64% of the time.  Compared 9% of the time.  Compared 7% of the time. |  Compared 36% of the time. Compared 12% of the time.  Compared 6% of the time. |  Compared 74% of the time. Compared 17% of the time.  Compared 9% of the time. |
Also Known As | ||
| Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight | ||
Learn | ||
| CA (A Broadcom Company) | Spiceworks | Zoho |
Overview  | ||
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products... | From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place. | With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. |
Offer | ||
Learn more about CA Service Desk Manager | Learn more about Spiceworks | Learn more about Zoho Desk |
Sample Customers | ||
| Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini | Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino | Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket |
Top Industries | ||
Healthcare Company29% Financial Services Firm20% Government8% Comms Service Provider4% Software R&D Company31% Insurance Company10% Comms Service Provider8% Financial Services Firm8% | Manufacturing Company12% Construction Company8% Local Government8% Non Profit8% | No Data Available |
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
384,324 professionals have used our research since 2012.
See also Spiceworks Reviews, Zoho Desk Reviews, and our list of Best Help Desk Software Companies.
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