Splashtop Remote Support vs TeamViewer Tensor comparison

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Splashtop Logo
1,495 views|1,251 comparisons
100% willing to recommend
TeamViewer Logo
4,689 views|3,526 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Splashtop Remote Support and TeamViewer Tensor based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
768,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup is simple.""The solution is very fast.""The tool's most valuable features are pricing and easy management.""The ability to use mobile devices is helpful because we can support our clients from anywhere."

More Splashtop Remote Support Pros →

"This product is very simple to use and you can connect whether you are behind a firewall or not.""The most valuable feature of TeamViewer Tensor is the remote access.""Remote desktop sharing is one valuable feature of the solution."

More TeamViewer Tensor Pros →

Cons
"The integration features could be better.""The packages that Splashtop has, tend to be a little bit confusing and should be simplified.""Splashtop Remote Support needs to improve customization.""The solution should add more options and tools for shortcuts, administration, etc."

More Splashtop Remote Support Cons →

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition.""The solution could include more AI (Artificial Intelligence).""The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

More TeamViewer Tensor Cons →

Pricing and Cost Advice
  • "The licensing fees are less than $400 per year."
  • "The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
  • More Splashtop Remote Support Pricing and Cost Advice →

  • "The pricing is a little bit on the higher side."
  • "I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
  • More TeamViewer Tensor Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The tool's most valuable features are pricing and easy management.
    Top Answer:Splashtop Remote Support needs to improve customization.
    Top Answer:We use Splashtop Remote Support for the remote server support.
    Top Answer:The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control… more »
    Top Answer:The most valuable feature of TeamViewer Tensor is the remote access.
    Top Answer:Our company chose the corporate licensing option for the solution, but TeamViewer Tensor attempted to push us towards Tensor's licenses, which are not useful for us. The corporate license model was… more »
    Ranking
    17th
    out of 44 in Remote Access
    Views
    1,495
    Comparisons
    1,251
    Reviews
    1
    Average Words per Review
    146
    Rating
    8.0
    9th
    out of 44 in Remote Access
    Views
    4,689
    Comparisons
    3,526
    Reviews
    3
    Average Words per Review
    351
    Rating
    8.3
    Comparisons
    Learn More
    Overview

    Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

    TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

    Sample Customers
    Toyota, AT&T, Isuzu, Goodwill
    GE Oil & Gas, Android Police, Smartlaunch
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company18%
    Comms Service Provider8%
    Government7%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Manufacturing Company10%
    Government9%
    Healthcare Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business42%
    Midsize Enterprise11%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise20%
    Large Enterprise52%
    Buyer's Guide
    Remote Access
    March 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    768,740 professionals have used our research since 2012.

    Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews while TeamViewer Tensor is ranked 9th in Remote Access with 4 reviews. Splashtop Remote Support is rated 8.0, while TeamViewer Tensor is rated 8.6. The top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer, LogMeIn Rescue and ISL Online, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access and Microsoft Remote Desktop Services.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.