We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The initial setup is simple."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The solution should add more options and tools for shortcuts, administration, etc."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The integration features could be better."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The licensing fees are less than $400 per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"The pricing is a little bit on the higher side."
Earn 20 points
Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.
TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.
Splashtop Remote Support is ranked 15th in Remote Access with 3 reviews while TeamViewer Tensor is ranked 10th in Remote Access with 1 review. Splashtop Remote Support is rated 8.0, while TeamViewer Tensor is rated 9.0. The top reviewer of Splashtop Remote Support writes "A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices". On the other hand, the top reviewer of TeamViewer Tensor writes "Easy to configure, connects reliably, and allows us to perform administrative support tasks". Splashtop Remote Support is most compared with Parallels Access, Check Point Remote Access VPN, LogMeIn Rescue, GoToMyPC and VNC Connect, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Microsoft Remote Desktop Services and LogMeIn Rescue.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.