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Compare Splashtop Remote Support vs. TeamViewer Tensor

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Top Review
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: October 2021.
542,823 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is very fast.""The ability to use mobile devices is helpful because we can support our clients from anywhere.""The initial setup is simple."

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"This product is very simple to use and you can connect whether you are behind a firewall or not."

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Cons
"The solution should add more options and tools for shortcuts, administration, etc.""The packages that Splashtop has, tend to be a little bit confusing and should be simplified.""The integration features could be better."

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"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

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Pricing and Cost Advice
"The licensing fees are less than $400 per year.""The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

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"The pricing is a little bit on the higher side."

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Questions from the Community
Top Answer: The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer.
Top Answer: The price of the solution is middling. The integration features could be better. Going forward, the appearance or way to remote or add security could stand improvement.
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Ranking
15th
out of 34 in Remote Access
Views
818
Comparisons
707
Reviews
3
Average Words per Review
532
Rating
8.0
10th
out of 34 in Remote Access
Views
4,607
Comparisons
2,967
Reviews
1
Average Words per Review
314
Rating
9.0
Comparisons
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Overview

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

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Sample Customers
Toyota, AT&T, Isuzu, Goodwill
GE Oil & Gas, Android Police, Smartlaunch
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider18%
Educational Organization7%
Outsourcing Company7%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider19%
Manufacturing Company7%
Government5%
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: October 2021.
542,823 professionals have used our research since 2012.

Splashtop Remote Support is ranked 15th in Remote Access with 3 reviews while TeamViewer Tensor is ranked 10th in Remote Access with 1 review. Splashtop Remote Support is rated 8.0, while TeamViewer Tensor is rated 9.0. The top reviewer of Splashtop Remote Support writes "A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices". On the other hand, the top reviewer of TeamViewer Tensor writes "Easy to configure, connects reliably, and allows us to perform administrative support tasks". Splashtop Remote Support is most compared with Parallels Access, Check Point Remote Access VPN, LogMeIn Rescue, GoToMyPC and VNC Connect, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Microsoft Remote Desktop Services and LogMeIn Rescue.

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