The initial setup is complex.  

It is complicated in terms of deployment time as well as configuration. 

When I switched, it took me about five months to fully migrate and configure it.

Initially, it is a complex process.

It's a raw platform in the sense that you have to configure it based on your needs once you get it.

That's what it took for me, plus the learning curve for the technicians. I also had about 1,800 computers to migrate, which is probably why it took so long.

This solution was not straightforward to set up. One of my guys took care of it pretty well, but we had issues for a while that we had to go in and tinker with.

Usually, pro services will leave customers at a point where they're able to remote and where they've got some basic monitoring. It's really difficult from there for the customer. They actually would have to hire someone in-house to maintain this solution. Typically, that's why clients hire us.

When they hire someone, they get the benefit of additional implementation. That said, pro services are pretty good. 

What we've seen is the MSPs don't have time to keep adding to it. When we see it, it's not bad, however, they're not seeing what drives are dying and they usually have got a bunch of stuff incorrectly set up, and they think it's working and it's not patching. Patching compliance is pretty low out of the box.

If knowledgeable ITs are setting it up, then it's pretty straightforward. The complexities average a five out of five. 

The product seems to be pretty straightforward to implement. 

We do have one license, however, mostly we use the web link that they've given us. I would say that it was a fairly quick install for them to get that up and running. 

The deployment process was pretty quick. It was likely less than a month.

The initial setup is very straightforward. It's not overly complex or difficult. A company shouldn't have any issues with it.

We kind of did the deployment over time, however, it didn't take long to deploy. We had it up and going relatively quickly. It took maybe a few hours in total. While it took a few days to compile a few details, we'd do an hour here or an hour there with a consultant over that time to get it done. 

There's no real downtime in terms of updates and maintenance. We get an alert that there's an update and we do it in production so that we have no downtime. 

I wasn't a part of the initial setup. I can't speak to how easy or difficult the process is, or how long it took our company to set it up and deploy it. 

We only had one person set it up and they also maintain it. This is a risk I was hoping to avoid, however. If you only have one person in the company watching it, you run the risk of everyone not knowing what to do if they are off or leave and something needs to be addressed. 

I was not a part of the initial setup. It was somebody who used to work for us, but I do remember overhearing about it. It definitely was a long setup process. It required some adjustments, etc.  

The initial setup is not complex. It's quite straightforward.

Deployment is super fast and only takes about two minutes.

I can only comment as a user where it's just a matter of logging in because everything has been created on the administration backside. There's not really much setup at all that I go through as an end user.

Its depend on the Client Requirements and what they want.

Its initial setup is complex.

The initial setup was complex. It took us around three months to deploy.