We performed a comparison between ConnectWise Automate and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It allows us to manage all client requests, jobs and invoicing."
"Remote access and detailed monitoring help us support our equipment."
"The most value we get from this solution is that everything is on a patch cycle."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The implementation is nice and easy."
"A good automated scripts feature."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"This product saves us a lot of time and increases our efficiency."
"This solution satisfies all of the requirements that we need for our Windows-based systems, so if you are using the Windows platform then this is an easy solution."
"Being able to make and customize management packs and send out notifications is very valuable."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"They have great integration with the active directory."
"The solution is used for monitoring the hardware inventory. For instance, it helps with the whole operational monitoring view for the company's infrastructure."
"The stability has been great."
"Their support needs to be better."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The menu doesn't always load properly."
"Technical support was helpful."
"I would like to see better support for monitoring Unix-based systems."
"The end-user components, including the dashboards, the administration console, and the web console, need to be improved."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"The initial setup should be easier to complete."
"The solution’s initial setup is difficult."
"All of the areas of reporting are very bad and need to be improved."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while SCOM is ranked 3rd in Event Monitoring with 77 reviews. ConnectWise Automate is rated 7.4, while SCOM is rated 7.8. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera, whereas SCOM is most compared with Zabbix, Dynatrace, Datadog, AppDynamics and Nagios XI.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
