eG Enterprise Reviews

The solution is so simple to administer that we did not need a dedicated administrator. All system, network, and security administrators can configure the infrastructure elements.

EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console. The configuration of the supervision is very simple.

I would like to see improvements in the alarm display console. To date, you must click on an alarm to see all of the associated alarms for an element type. This was as simple and statistical as visualization, if all the alarms were visible without having to click on them.

There were no stability issues.

The support of the eG editor supports the upgrades of the versions and the participation is always good.

Customer Service:

Customer service is very fast and efficient.

Technical Support:

Technical service is very fast and efficient.

We used Nagios before. Nagios requires a lot of time to go through to configure the items to monitor. Nagios does not allow us to supervise specific systems. For example, we can't supervise F5 and Unix AIX. We can do this with this solution.

The setup was very simple.

We implemented via a supplier. It was an average job, and this company closed. This is the main issue for us. There is no expert supplier of the solution in France. This does not allow us to use all the functionality of the solution.

We evaluated Microsoft SCOM, HPE OpenView, and ServicePilot.

I recommend that you choose the eG Manager solution! Buy it now!

There was a specific problem that I was having where my technical staff was telling me that I had to buy new servers. Our business model depends on subscribing users at a certain rate or level per server. If I can't jam 50 people onto one server, my business model wouldn't work. And we got stuck at 25 and we couldn't figure out why. Why was the server slow? Why could we not get more on there?

Using eG, we were able to figure out that it was actually a disk problem. The disk itself was overloaded. Imagine, on these cloud platforms that we've built, these are very complicated platforms. There's thousands of moving parts. Somebody calls up and says it's slow, there are so many variables that you can't do it without a tool like eG. We narrowed it down, using eG, to the hard disk and within that, we narrowed it down to the fact that one type of traffic was very high. And eG told us all that in, like, four clicks.

We put a technician on site, we opened up the server, and we discovered that the battery for the write cache controller was not plugged in. The write cache controller dramatically affects disk performance. We didn't know it wasn't plugged in. It looked like it was plugged in, and because we plugged it back in, we avoided a $20,000 purchase on new servers. We would not have found the problem without eG. That's one example.

The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time.

The fact that it's end-to-end monitoring; it goes across all seven layers of OSI model, so the physical transport, the hardware layer, and the application layer and everything in between. That's very important to us, giving us visibility across all hardware and all applications.

I've been working with them a long time and the ones that I've asked for, they've done.

It'd be nice if the price was lower. That would be an improvement.

It's very stable. One of the risks when you're installing software in a multi-tenant environment - we're a high-availability platform where there's thousands of users. If you make a mistake or the installation program crashes the server, or you have to have a maintenance window to install it because it requires a reboot; all of those factors make a software package less attractive. Disrupting thousands of people can be very difficult and very painful.

With eG, if I need to install the monitoring agent on a server, I do not have to do a reboot, and because I've installed eG agent probably 600 or 700 times, I'm very confident that it will not be intrusive and that it's not going to cause a problem for the customer's environment or for our environment when we install it. We don't have to declare a maintenance window to do any work with eG. It's transparent and that's a result of it being very stable.

I'm not aware of the limits. It's very scalable.

Their tech support people were awesome; they got us up and running in about a day.

I've called them many times over the years. They're some of the smartest guys I know in the business; a lot of respect for them. I know the owner. I've met him, Srinivas. He was a former scientist with HPE. He's co-authored something like 14 patents. Their head of technology support, Bala, I've met in person several times. These guys were all around the core of the company when it started.

Since then, I don't frequently talk to them in person anymore because the company has grown, but the staff that they've brought in have been very, very good. The guys are very intelligent. Never had an issue with them not knowing what to do.

When I started researching the market, I found that there was a lot of high-end "800-pound gorilla" products that were very expensive, and they should come with a consultant in the box. Things like HPE OpenView, for example, take a phenomenal amount of setup effort and cost, and they're expensive. They're several hundred thousand dollars, just to buy. And you have the low-end products, like WhatsUp Gold; it does some basics but it doesn't give you some of the features that eG does. eG was right in the middle. It was priced right.

It's very simple. Takes less than five minutes.

I had multiple choices and I evaluated several other products, including HPE OpenView, Microsoft System Center. It was Microsoft System Center which we probably could've gotten for free because we're a Microsoft Gold Partner. I also looked into another one from IBM. The name escapes me at the moment.

We evaluated several.

To get the value out of eG, you have to embrace it fully, from end to end, and you have to abide by or deal with the alerts or the alarms as they arise. eG forces you to become a better search provider, or maintain a higher level of quality within your platform, or within your IT.

Because it gives you visibility that you can't have without it, you're able to see problems much more clearly, sometimes before they affect users. And the worst thing you can do with any alerting software or monitoring software: when something goes red, don't ignore it. Deal with the alarms and alerts as they arise and strive for the "three nines" or the "four nines" of normal performance.

It delivers a huge amount of value and most people don't understand that. The people that haven't done the research or tried another product, like we have, don't get it.

Your choices, as a customer or consumer, would be the low-end stuff for a few hundred dollars - and you get very limited output. Or you spend half a million dollars on the product, just on licensing, and maybe another $250,000 on consulting fees to implement it, and you'd be left with a product that's still not as good as eG.

You can implement eG for probably $50,000, $60,000, depending on the size of your infrastructure. And it's all about value. It's all about bang for your buck. It delivers at a much higher level for the money than anything else out there. It has for a long time.

An end-to-end view of infrastructure performance and the end-user experience greatly improves the responsiveness of IT, increases system availability, and improves user satisfaction.

The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance.

The ability to diagnose issues directly from the alert screen is very valuable because it quickly leads to the root cause of performance issues.

The UI looks a little dated and could do with a refresh.

No.

Some minor scalability issues have been seen but product tuning by eG resolved these issues.

Customer Service:

Customer service and support are superb.

Technical Support:

Customer service and support are superb.

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

Initial setup and configuration are quite straightforward. Like all monitoring and alerting solutions, some effort is required to tune the product for optimal results.

The implementation was done in-house with assistance from eG support. As noted above, eG support is excellent.

ROI has not yet been calculated.

If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server (for XenApp/RDS) is the most cost effective licensing model.

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

We haven't really had an issue per se, but there was a time when we had some network devices that were down, and eG showed us pretty quickly that that part of the network was down.

The Exchange monitoring module. It gives good insight into inside of what's going on with Exchange.

One thing that I don't like about eG is like the interface. It's not really that user-friendly to make a change, or to navigate through. It's just not intuitive, in my opinion.

I think the biggest thing would be to make it easier for an admin to go in and make changes. Specifically when there's an alert, to be able to drill through more easily than the way you do it now. For example, when you're looking at something in the interface, the ability to move on to the next item, you can't do it through a right-click, or it's not easy to find how to get to the next step. You have to just know where things are. There are no links to things intuitively.

Specifically, I would say, they need to completely change the look and feel. That's the main thing. The product, for the most part, works. But dashboards are difficult to create, and not so useful. So, look and feel, and then dashboards. And easier to set up. Easier to navigate. 

It's a stable product.

No issues with scalability.

I have not yet needed to call tech support.

We had nothing before.

It was very complex. It just took a long time to set up. For whatever reasons, sometimes things wouldn't work in the beginning. And there are so many steps to take. It's just a complex product. To get it to work is not easy.

We evaluated Goliath Performance Monitor and ExtraHop.

I would say that you need a good amount of time to implement the product, so just be patient.

I would give it about a seven out of 10 because of the complexity of making changes, the complexity of setting up, and non-intuitive menus and links.

We use it to monitor all of our Windows platforms and servers.

In my applications, I am just a user of it, I do not install it or modify it. We have a print application, and that print application, if something happens and/or something goes wrong, it will alert us to the problem so we can fix it in a short period of time.

Otherwise, our help desk would be flooded with calls from the users. This way we find that we are alerted to problems before it gets to that point.

Its ability to monitor failures and to restart a Windows service when it fails. 

The interface could be improved as it is not real intuitive. It is not user-friendly. The interface, you have to get used to it. It takes awhile to get used to their interface and their administration panels.

It is a stable product. No problems.

No issues. It monitors hundreds of servers without a problem.

I would give their tech support a four or five out of 10, because the problem is their tech support is in India. Sometimes it takes time to get back to you and explain the issue. We usually speak with the second tier support.

It came down to how much things cost. At the time, it was very cheap compared to the other products out there. 

Its pretty straightforward, but to get down into the lowest levels, it is not intuitive. You have to work at it to sometimes find what you want. 

We had training. We had WebExs with them and that did help.

I was not involved in the evaluation, but I am assuming it was a group of products.

There are a lot of valuable features.

• Improved logon times due to specific GPO shortcuts that were timing out.
• Maintains overall performance, as it is now closely monitored through dashboards. IT now don't have to find the issue; they just check the eG Console and then resolve any alerts.

• Single pane of glass to review status of the full environment.
• In-depth visibility into the Citrix stack
• Overall end-to-end service.

Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap.

I have not encountered any scalability issues.

Customer Service:

Customer service is fantastic!! They are very responsive and always follow up to ensure a solution has been provided.

Technical Support:

eG seem to take ownership of any raised issue, even if it is not on their side. They will assist and escalate internally to get the correct level of technical support for the individual call.

PRTG was offered as a managed service through a service provider; limited visibility and in some cases NO visibility for certain infrastructure servers / hypervisors.

Citrix visibility was very basic then, too (OS only). Only about 1/3rd of the company was being monitored, so when a fault did occur, we still had to try to work out where it was.

It was good to know there was a problem, but it didn't assist us in finding it! eG now does both and we cover visibility across all tiers of the infrastructure.

Initial setup was straightforward; most of the complexity was trying to get visibility of the SAN storage. It turned out the model of EMC we used didn't have built-in CLI capabilities. eG Support kindly pointed this out.

You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software. Once you start down this path, then other limitations of visibility can creep in that make you then look for ANOTHER product to fill the gap. Before you know it, you are managing five different monitoring products, flooding you with alarms. Think ahead and plan for a single-pane monitoring solution now.

If you want directions and can work a compass, then buy a compass. Otherwise, get a GPS and throw away the map book!! Go eG Enterprise!

• Reporter
• User session details
• Monitor
• Citrix user

• Logon Timeouts
• Problems with Citrix Session in History View

• Citrix XenApp

I have used it for 60 days.

We have not encountered any deployment issues. All works fine.

We have not encountered any stability issues.

Excellent level of support.

We did not previously use a different solution.

Optimizing the user experience.

Speak with the sales department!

Before choosing this product, we did not evaluate other options.