eG Enterprise Reviews

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Rob Salmon
Real User
CEO at a tech services company with 1-10 employees
Oct 19 2017

What is most valuable?

The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time. The fact... more»

How has it helped my organization?

There was a specific problem that I was having where my technical staff was telling me that I had to buy new servers. Our business model depends... more»

What needs improvement?

I've been working with them a long time and the ones that I've asked for, they've done. It'd be nice if the price was lower. That would be an... more»

Which solutions did we use previously?

When I started researching the market, I found that there was a lot of high-end "800-pound gorilla" products that were very expensive, and they... more»

What other advice do I have?

To get the value out of eG, you have to embrace it fully, from end to end, and you have to abide by or deal with the alerts or the alarms as... more»
Anonymous User
Real User
Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
Dec 10 2017

What is most valuable?

The visibility across the entire Citrix environment. It is important is because to identify issues which users are... more»

How has it helped my organization?

We were able to stabilize our backend and middle systems. They had a lot of the predefined things already configured... more»

What needs improvement?

It is not easy to configure. It is user-friendly to be used, but to have it configured, you need their help. I can't do... more»

What's my experience with pricing, setup cost, and licensing?

They gave us a good price, when they were found out we were looking at other products because their price was very... more»

Which solutions did we use previously?

We have another product that we use, SolarWinds. However, Citrix is a the main product that we use, so we needed more... more»

What other advice do I have?

I would not buy this product again knowing what I know now. It takes too much time and it is still not where it used to... more»
Find out what your peers are saying about eg Innovations, Dynatrace, AppDynamics and others in Application Performance Management (APM).
305,845 professionals have used our research since 2012.
Anonymous User
Real User
remote access engineering at a energy/utilities company with 10,001+ employees
Nov 13 2017

What is most valuable?

The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing... more»

How has it helped my organization?

The reason we are using this product is because instead of trying to chase down who is causing the problem, for... more»

What needs improvement?

Their dashboards could use some improvement. The ability to customize them a bit more. Sometimes, you can't get certain... more»

What's my experience with pricing, setup cost, and licensing?

It is not expensive.

Which solutions did we use previously?

eG was the first one of this solution to come in.

What other advice do I have?

Absolutely choose it. It is a great company. They are always available. Even the top people in the company are always... more»
Anonymous User
Real User
Senior Systems Engineer at a legal firm with 501-1,000 employees
Dec 18 2017

What is most valuable?

The Exchange monitoring module. It gives good insight into inside of what's going on with Exchange.

How has it helped my organization?

We haven't really had an issue per se, but there was a time when we had some network devices that were down, and eG showed us pretty quickly... more»

What needs improvement?

One thing that I don't like about eG is like the interface. It's not really that user-friendly to make a change, or to navigate through. It's... more»

Which solutions did we use previously?

We had nothing before.

What other advice do I have?

I would say that you need a good amount of time to implement the product, so just be patient. I would give it about a seven out of 10 because of... more»
sysprogram6545
Real User
Sr. Systems Programmer
Nov 15 2017

What is most valuable?

Its ability to monitor failures and to restart a Windows service when it fails.

How has it helped my organization?

In my applications, I am just a user of it, I do not install it or modify it. We have a print application, and that print application, if... more»

What needs improvement?

The interface could be improved as it is not real intuitive. It is not user-friendly. The interface, you have to get used to it. It takes awhile... more»

Which solutions did we use previously?

It came down to how much things cost. At the time, it was very cheap compared to the other products out there.

What other advice do I have?

There are a lot of valuable features.
T. Girard
User
IT Infrastructure Manager at GSF
Jul 25 2017

What is most valuable?

EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console. The configuration of the... more»

How has it helped my organization?

The solution is so simple to administer that we did not need a dedicated administrator. All system, network, and security administrators can... more»

What needs improvement?

I would like to see improvements in the alarm display console. To date, you must click on an alarm to see all of the associated alarms for an... more»

Which solutions did we use previously?

We used Nagios before. Nagios requires a lot of time to go through to configure the items to monitor. Nagios does not allow us to supervise... more»

What other advice do I have?

I recommend that you choose the eG Manager solution! Buy it now!
Jason Poyner
Real User
Technical Director at a tech services company with 1-10 employees
Jun 21 2017

What is most valuable?

The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance. The... more»

How has it helped my organization?

An end-to-end view of infrastructure performance and the end-user experience greatly improves the responsiveness of IT, increases system... more»

What needs improvement?

The UI looks a little dated and could do with a refresh.

What's my experience with pricing, setup cost, and licensing?

If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server (for XenApp/RDS) is the most... more»

Which solutions did we use previously?

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease... more»
Alessandro Varago
Real User
System Architect at a tech services company
Nov 01 2017

What is most valuable?

Enormous capability to monitor Citrix environments.

How has it helped my organization?

It dramatically reduces the time spent finding the root cause.

What needs improvement?

Needs to improve the networking monitor capabilities.

What's my experience with pricing, setup cost, and licensing?

They are aligned with other enterprise solutions.

Which solutions did we use previously?

We tried several solutions, but most of them are incomplete. eG Innovations covers almost all our requirements.

What other advice do I have?

After trying many products with little satisfaction, we can finally say that we have found the best product on the... more»
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What is eG Enterprise?

eG Enterprise is a fully converged application and infrastructure performance monitoring solution that delivers unparalleled visibility across user experience, business transactions, application performance and the entire supporting infrastructure – physical, cloud or hybrid – all from a single console. Many of the world’s largest enterprise IT deployments rely on eG Enterprise to make monitoring, diagnosis, analytics, and reporting of key IT services fast, simple and complete. eG Enterprise expands any organization’s ability to deliver high service uptime, a great end-user experience, reduced operational costs, efficient IT growth and maximum ROI.

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20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

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