eG Enterprise Overview

eG Enterprise is the #43 ranked solution in our list of APM tools. It is most often compared to ControlUp Real-time: eG Enterprise vs ControlUp Real-time

What is eG Enterprise?

eG Enterprise is a fully converged application and infrastructure performance monitoring solution that delivers unparalleled visibility across user experience, business transactions, application performance and the entire supporting infrastructure – physical, cloud or hybrid – all from a single console. Many of the world’s largest enterprise IT deployments rely on eG Enterprise to make monitoring, diagnosis, analytics, and reporting of key IT services fast, simple and complete. eG Enterprise expands any organization’s ability to deliver high service uptime, a great end-user experience, reduced operational costs, efficient IT growth and maximum ROI.

Buyer's Guide

Download the Application Performance Management (APM) Buyer's Guide including reviews and more. Updated: June 2021

eG Enterprise Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

eG Enterprise Video

Pricing Advice

What users are saying about eG Enterprise pricing:
  • "We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."

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Hani Khalil
‎Service Management Manager at a computer software company with 1,001-5,000 employees
Real User
Top 5
Great visibility, easy to set up, and has very responsive technical support

What is our primary use case?

We publish more than 140 business services to the whole Kingdom of Saudi Arabia. We need to monitor the behavior of service from the customer's perspective which is called real user monitoring. This solution gives us visibility on that. In the same tool, there's another part for diagnostics where we can drill down to the code level and find issues with the code or the data to see, for example, web services code.

Pros and Cons

  • "Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
  • "The solution needs to enhance the management dashboards."

What other advice do I have?

We're just a customer. If the solution is right for a company depends on the environment and if your environment is very complex, like the one we have with many security items. You need to test everything before buying it actually. From the almost six months of doing many POCs on other tools to find a good one for us, I noticed that 95% of these tools are using the same technology and same behavior, however, you need to know your business requirements to decide which would work best for you. If you need just to decide based on the fancy interface you have, you will pay a lot of money for this…
Buyer's Guide
Download our free Application Performance Management (APM) Report and find out what your peers are saying about eg Innovations, Dynatrace, AppDynamics, and more!