eG Enterprise Reviews

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Real User
Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
Dec 10 2017

What is most valuable?

The visibility across the entire Citrix environment. It is important is because to identify issues which users are experiencing and resolve them before those users are… more»

How has it helped my organization?

We were able to stabilize our backend and middle systems. They had a lot of the predefined things already configured out-of-the-box, so all we did was just enable them and… more»

What needs improvement?

It is not easy to configure. It is user-friendly to be used, but to have it configured, you need their help. I can't do it. I can manage it. I know what to do with it… more»

What's my experience with pricing, setup cost, and licensing?

They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came… more»

If you previously used a different solution, which one did you use and why did you switch?

We have another product that we use, SolarWinds. However, Citrix is a the main product that we use, so we needed more visibility into a more direct monitoring solution for… more»

What other advice do I have?

I would not buy this product again knowing what I know now. It takes too much time and it is still not where it used to be. It does not have advanced monitoring, but the… more»

Which other solutions did I evaluate?

I evaluated other products as well. Initially, I looked at SolarWinds and Goliath.
Real User
Senior Systems Engineer at a legal firm with 501-1,000 employees
Dec 18 2017

What is most valuable?

The Exchange monitoring module. It gives good insight into inside of what's going on with Exchange.

How has it helped my organization?

We haven't really had an issue per se, but there was a time when we had some network devices that were down, and eG showed us pretty quickly that that part of the network was down.

What needs improvement?

One thing that I don't like about eG is like the interface. It's not really that user-friendly to make a change, or to navigate through. It's just not intuitive, in my opinion. I think the biggest… more»

If you previously used a different solution, which one did you use and why did you switch?

We had nothing before.

What other advice do I have?

I would say that you need a good amount of time to implement the product, so just be patient. I would give it about a seven out of 10 because of the complexity of making changes, the complexity of… more»

Which other solutions did I evaluate?

We evaluated Goliath Performance Monitor and ExtraHop.

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eG Enterprise Questions

What is eG Enterprise?

eG Enterprise is a fully converged application and infrastructure performance monitoring solution that delivers unparalleled visibility across user experience, business transactions, application performance and the entire supporting infrastructure – physical, cloud or hybrid – all from a single console. Many of the world’s largest enterprise IT deployments rely on eG Enterprise to make monitoring, diagnosis, analytics, and reporting of key IT services fast, simple and complete. eG Enterprise expands any organization’s ability to deliver high service uptime, a great end-user experience, reduced operational costs, efficient IT growth and maximum ROI.

eG Enterprise customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

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