I've also worked with AppNeta.

As time goes on, the organization has to decide what its main focus is going to be. AppNeta shows infrastructure as the main local, and then they offer APIs into other applications that do have other features that you may want to employ that complement it. 

When we're thinking of the stack, ExtraHop spends more time higher up the stack. So it'd be focusing on the middleware piece with the infrastructure and the interdependencies there, whereas AppNeta would sit at a lower level. ExtraHop would be one step up. It's trying to really focus on the application stack and those interrelationships. That's the benefit of that. 

I was looking to reduce the large amount of time I was spending in deep capture analysis sessions to diagnose application issues. I had some Omni Engines in place to make that job easier – which is a great analyser, by the way – but capture analysis was still a long process of finding the needle in the stack of needles. I was looking for a tool that not only made the analysis easier, but empowered the application owners to do their own analysis. I did an extensive bake-off between ExtraHop and NetScout. The conclusion was that they were two very different products. It took a week of banging on NetScout to get it functional in the first place and, once it was up, I realised that it would be a useful tool for me, but would ensure that every issue would continue to come to me because I would be the only one who could leverage it. ExtraHop, on the other hand, was useable the afternoon I plugged it in and solving problems immediately. Not only that, but it was useable by all the IT silos. While engaged in troubleshooting activities I would provide reports generated from ExtraHop, which would usually result in someone asking where that amazing data was coming from. The conversation often resulted in my creating accounts for new users. It was clearly a tool that empowered others.

I'm also familiar with NetBrain, which is more of an NDR solution.

We think this solution is better than whatever current solution our customer has.

We did not use a previous solution.