I do the implementation for the clients. In terms of maintenance, in the last few updates, they have been implementing some tools for it to be easier to monitor. It basically depends a lot on the implementation and the functions. It depends on the capability that a client wants, such as if they want something more robust or something with easier alerts when anything aborts or an error occurs. So, it basically depends on how much the client is willing to pay for a more robust solution. In terms of Datacap, you can set up more on the development side to monitor everything. You have a tool page if you don't want to automate monitoring for everything.

I was responsible for the technical deployment. For the initial deployment without the coding part, we needed about three people in total. We had a lead technical consultant, which was me, and then we had two additional people to pick up other small activities, deployment run books, etc. It took a month in total to deploy it from zero.

We are using a vendor. And they need to gain more experience. But that doesn't mean that they are not good.

It was done in-house.

I work with an onsite architect, but I'm the only developer here, so I'm primarily handling the deployment process.

We worked directly with IBM.

We used an integrator for the deployment, and our experience was very bad. They gave us an unreliable, broken solution which did not work, then they would not work with us. Afterward, we couldn't get a quote for more billable hours of support. They just disappeared and ghosted us.

The implementation was completed in-house.