Tungsten RPA Primary Use Case
My use case for the product is in the finance domain.
View full review »We use the product for the automation of business processes.
View full review »Firstly, I implemented Tungsten in a hospital. It helped us to handle patient records and their interactions with doctors and insurance companies. When a patient visited a doctor and received a prescription, we used Tungsten RPA to access the insurance company's website, input the patient's details, and request approval for the prescribed medication or procedure. This approval process occurred before the patient reached the pharmacy, ensuring timely access to necessary treatments.
Secondly, Tungsten increased spot limits. Working with a bank's customer care department, we streamlined the process for customers requesting limit increases. Previously, the process involved manual ticket handling and eligibility checks, leading to delays in customer responses. With Tungsten RPA, we automated the validation and approval process, allowing customer care agents to input necessary information and trigger requests directly. The RPA system then assessed the customer's eligibility and sent success emails or apology letters accordingly, improving efficiency and customer satisfaction.
Buyer's Guide
Tungsten RPA
April 2024
Learn what your peers think about Tungsten RPA. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,292 professionals have used our research since 2012.
We use the solution for reading documents, press releases, web scraping, and inputting the details into our platform applications to some extent. We do AI stuff like understanding scrapped data and then preparing a report.
View full review »RR
reviewer2037681
Product Owner RPA at a financial services firm with 10,001+ employees
Generally, Kofax automates repetitive tasks that users would do otherwise. We have around 100 users, but I expect our usage will decrease. We are primarily a company that services and delivers API.
View full review »SU
Sawich Unyavatpanich
Project Manager at Tbank
We use the solution to decrease the workload for people.
View full review »TK
reviewer1938108
Manager at a logistics company with 10,001+ employees
We have over 250 use cases for Kofax RPA. For example, we use it for master data management, tracking, and data migration.
View full review »SK
SampathKumar
Finance Analyst at a maritime company with 10,001+ employees
Kofax is predominantly used for data extraction from documents in the banking industry.
View full review »Our customers use the product to automate repetitive tasks.
View full review »CU
Cuneyt Ugur
Robotic Process Automation Leader at Borusan CAT
We mainly deal with robots for accounting sites and we have more than 140 of them with most used for accounting departments. For marketing departments, we have web crawling robots that use websites to collect a lot of market information. The solution is also used for main core accounting processes such as purchase orders or accounts receivable, accounts payable, etc. There are core activities in this process - entering invoices into SAP, creating invoices, bank account collections. The solution is also used for the operation site where we have more than 10,000 machines in different geographic locations. We get thousands of IoT signals from these machines and we check for error signals, many of which are diagnostic. We can provide information that can prevent a machine being corrupted. We are customers of Kofax.
View full review »I'm the company CEO and chief engineer. We partner with RPA, selling the product, marketing and implementing it. We have several customers who use RPA for different applications. Some use it for financial needs. Another uses RPA to obtain information from employees who deal with external customers. They insert relevant data and the accounts department is then able to invoice the customer. Prior to this, it was all done manually. RPA has provided us with a tool for mobile phones that allows data input to be sent directly to the head office. RPA takes care of the process, it's all automated.
Another case is where information is being directly input to the ERP system from a PDF. A robot takes care of that and everything is transmitted automatically to the ERP system. Logistics companies are one of the main target groups for us and in this case, it's really about customs procedures. Imported goods require reports and it used to be done manually, particularly important when there were questions from customs officials. Robots are now being used to handle the data from the source companies and also from customs. There are many different applications where our customers are using RPA.
Our biggest customer would have around 100, 150 end-users or customers using the product but in some cases, it's only five to 10 people using the robots. It's difficult to say how many users there are because a lot of the work used to be done manually and now, over time, that work is being taken over by robots.
JJ
Joao CarlosJacinto
CEO at Jaico Investments & Management
We use the solution for the net automation process, automation integration, and analysis.
View full review »AJ
Arun Javgal
Solution Developer at Self employeed
Our customer that uses this solution is in the healthcare domain. They do a lot of web automation and use this solution for that purpose. I have also used this solution for web automation for insurance companies in South Asia.
View full review »We use it to automate manual tasks.
View full review »RM
Ross Macadam
Director at iicon ltd
We spider information from a variety of websites and create reports, which we use internally for competitive purposes.
View full review »AC
Alexandre Cordova
Solutions Architect at Latourette Consulting
We primarily use this solution for our banking clients based in Brazil and Latin America.
View full review »RK
KofaxRPA677
Sharepoint 2010 Specialist at a transportation company with 10,001+ employees
Our primary use case for Kofax RPA is to automate our aviation business processes.
View full review »CY
Cheryl Young
Information Governance Project Manager at Western Integrated Systems
Transparent, one-click end-user compliance with email retention management at the conversation thread level in Exchange and Office 365.
View full review »AS
reviewer1136877
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company with 10,001+ employees
We use Kofax for one of the OCR capabilities, where we had to wire scan some video documents and extract information from them.
View full review »VP
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company with 201-500 employees
We did a POC for a customer. We had a couple of use cases to pull information from one system and upload it to the cloud, and based on that data, we were building some reports in Tableau. This data needed to be periodically available in the cloud, and we were using Kofax for that.
Within our organization, we have implemented it for collecting the employee timesheet data and sending reports to the top management on a daily basis. We are currently using its latest version.
View full review »SS
reviewer1243365
CEO at a tech services company with 11-50 employees
We primarily use the solution to automate a process, be it in any middle office, back office, center office or IT office. It covers all four quadrants.
View full review »KA
reviewer1220346
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company with self employed
I am a consultant and this is a solution that I was working with for one of my clients. They are conducting a comparison of products, doing a proof of concept for each one.
The Kofax RPA is being tested to help with service desk operations.
View full review »Buyer's Guide
Tungsten RPA
April 2024
Learn what your peers think about Tungsten RPA. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,292 professionals have used our research since 2012.