When evaluating Robotic Process Automation, what aspect do you think is the most important to look for?

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2626 Answers

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Top 5LeaderboardReal User

Good question and a very easy answer. Please find the below links it should help you to get good product comparison of UiPath vs Automation Anywhere vs BluePrism

- Product Feature Comparison: https://drive.google.com/file/d/1zCwhRM-jws-a0DJBN9VOrcneGZ_MfQjK/view

- Product Platform Comparisons: https://drive.google.com/file/d/1zCwhRM-jws-a0DJBN9VOrcneGZ_MfQjK/view

The conclusion is: UiPath is definitely a better choice over BP also the Product Road-map of Uipath is much strong and advance vs BP.

I have a more detailed analysis of each of these products with a granular detailed comparison. you can reach me over LinkedIn :) will be happy to help.

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Top 5LeaderboardReal User

@Nilesh Pawar updated the working URL's - hope this helps !! 

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1. It's important to understand the architecture of the RPA
2. It's critical to evaluate its suitability with respect to the operational or business processes of your organization.
3. It's important to have visibility of implementation beyond POC use cases.
4. It's critical to examine the licensing policies of the tool especially if you are considering its implementation enterprise-wide.
5. Cost of Licencing and the benefit it provides should be analyzed. In short, ROI should be taken into consideration.
6. The requirement of the infrastructure for the tool should be taken into consideration.
7. Availability of initial training on the functionalities as well as possible use cases should be ensured.
8. POC need to be conducted with multiple and dissimilar use cases prior to initiating the buying process.
9. Complete understanding about the support during the initial period as well as post that should be ascertained including the cost of support
10. Evaluate flexibility regarding licensing, upgrades, add-on costs, etc.

author avatar
Top 5LeaderboardConsultant

1. First, if the evaluation is for in-house product building with a view to market the product or for customer needs?

2. In either case, It is very important to understand what processes that you are looking at to automate, based on that you need to select the right product, based on the available bots and the licensing model

3. It is very critical to have a global view of what are the most possible processes that your organization or customer is looking at to automate on a long term, as few products individual license might be cheaper, but as time passes and once you start adding the bots the cost goes up... hence the road map of what is the end goal is very important in selecting a product based on the respective licensing model.

4. Based on the identified processes, feature comparison of the products plays an important role in identifying the right product, as additional features might cost more if not available in the licensing model that you chose for a product

5. Product support and upgrade process is another factor to consider in choosing the product, this is in general with all the software, not very specific to RPA tool 

author avatar

This is a great question and is not a one RPA solution fits all. You must first understand why type of business unit you want to work with first and look at what automation is the most important to the business overall. Implementing a COE is vital, each of the top vendors have a different way of methodology to implement both a COE and their licenses in the beginning, so consulting for a few months is the best way to assist a company in flushing out all of the "what-if" and "unknows" scenarios for a company. A company must have a plan to scale, because once RPA becomes evangelized, RPA will be a viable commodity in every business unit-and many business units rely on each other. A company must look at the customer support they will receive from the company; including technical and business line support. If there is not a consulting firm that is standing by to assist the company in all aspects of their growth, and RPA project is bound to fail. There is change management, training, reskilling, and you have to look at which companies and consulting firms associated with those RPA companies do that best --for the company that is looking to develop an RPA practice. I would also look at whether or not this is a commercial or federal customer. Both have different requirements and engage in RPA and the cloud with security focuses very differently. Many ancillary products used by some RPA companies are not available in the federal space, so you need to know what the agency in the federal space truly wants to accomplish in their timeframe. Does the company work in an agile framework, can they sustain this on their own? Will the consulting firm be training a team? You will have to hire specific people to consult if you are as opposed to folks with a generic background in automation. If the company/agency is looking to scale, you might want to look at building an entire digital transformation team instead of just an RPA team. This is a marathon, not a sprint.  

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Community Manager

@DaniRickard Thanks for sharing your thoughts with the community :)

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We need a supporting POC and consulting support, troubleshooting and change management especially if you do not have in-house resources to monitor the bots on a regular basis

Consulting support - especially if you can have a third party sell the software as a service, where the build and host the bot and you pay them a fee based on usage

Cloud implemenetation and use cases

author avatar
Real User

My answer is going to a bit different as I am a business user with limited programming skills

1.  Software costs including recurring fees are very important.  Automation Anywhere wants to charge a per invoice fee for using IQ Bot (for using OCR), which to some extent defeats the purpose of automation.  

2.  Training and community support is also critical especially if you have users that do not have programming skills

3.  Consulting support - especially if you can have a third party sell the software as a service, where the build and host the bot and you pay them a fee based on usage

4.  Troubleshooting and change management especially if you do not have in-house resources to monitor the bots on a regular basis.

5. Cloud based offering that limits your need to have dedicated IT infrastructure.

6.  Customer support and the ability to assist users when they are stuck or need some help.  Like the 20 minute rule another provider offered - call them if you cant resolve in 20 minutes.

7.  Most of the RPA companies have Partners that owuld help you with development - just wish they would do it all.  It gets very expensive when you start factoring in the costs of using external consultant to develop bots.  

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Real User

Their control room concept for maintaining and scheduling the bots it is very good.

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Top 5Real User

In my opinion, the extend of the functionalities which the tool can support is the most important thing that we should be looking at when selecting a tool for RPA. When it comes to process automation through the selected RPA tool, the most important aspect that we should consider is the Automation Architecture of the system that we are implementing. 

If the architecture goes wrong, the process will be impacted greatly no matter which tool that we have selected for the automation.

Also when selecting the processes to be included in the automation pipeline, the business should always start with a process that is simple and straightforward. After perfectly automating few such processes then the business can move into complex process automation projects.

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Community Manager

@Shashikala Muthukuda thanks for weighing in :)

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Top 20Real User

Well funded vendor with a strong and growing ecosystem of partners and platform integrations (AI/ML/OCR/NLP)

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Top 10Real User

1)The functionality should be strong enough to meet the requirement for the business process and the operational activities.
2) The understanding of the tools from the RPA application its compatibility and requirements should be considered.
3) Sales, presales activities should be clear enough w.r.t licensing, purchasing of the bots and orchestrators.
4) Customer Support and Feedback. Training in regards to the difficulties are a plus.

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-Community edition availability
-Learning resource availability
-Easy to use interface
-Customer support
-Tool integration with different apps
-Support for different languages

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1. Does it meet the requirement of the client?
2. Can it be designed to handle the exception that may error during the execution?
3. Option to monitor after the deployment.
4. Availability / Option to add extra feature after going live.

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I think 100% accuracy in the process is the key to nail any RPA integration. This followed by scalability and integration capability are the top 3 aspects I think should be first considered when evaluating RPA solutions.

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Real User

Things to be considered before RPA implementation

If FTE benefit is less than 2, think twice before choosing the process, as it will not yield appreciatable ROI

Check for the available interfaces, if the system has REST APIs〰️〰️, consider them to attain far better result than going ahead with UI Automation

Where ever the human interaction is needed, Consider redefining the existing process to move it either before or after the automation

Consider image automation as the last alternative, as you might not get better result due to unstable system resolutions

author avatar

All the points noted below are valid and important considerations. Additional points I would add:
1. Pre-sales discovery and ROI - for contact centers ROI is difficult to accurately determine as the relationship to the process identified and savings are not linear. Process discovery can take time and the stop watch model is subjective - so having a capability that can help fast track and help determine processes suitable for automation helps with ROI prioritisation.
2. Business and IT need to collaborate. My preference is for Business to own the RPA project so selecting a tool that assists business owners and skills to manage makes sense
3. Whilst RPA is considered tactical in some quarters - tactical can often mean 5 to 10 years (my experience) so focus on agile sprints model.
4. Understand the licensing models - they can become complex

author avatar

Hello Ariel, it completely depends on the automation requirement, if you need specific process automation, IT or business process automation, end-to-end automation, enterprise-wide automation, etc. Except pricing, we should really think of the technology bundled and scalability. A certain solution like moveworks.com or ayehu.com can only automate IT whereas solution like blueprism.com or uipath.com can only automate the business process. There are few solutions like www.automationedge.com which can do both.

Another aspect of consideration is technology integration. Automation in silos is automation in burden. You need a solution which has a huge set of technology integrations which is the key to scaling automation enterprise-wide.

Next can be adaptability. Not necessary product which is better now will be better and relevant tomorrow. Technology is changing with the blink of an eye and you need to find a solution which adapts to the changing market to stay relevant and provide you with the relevant solution to your problems.

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We would need to consider the below aspects:

* Through assessment of process that we plan to automate (need to weed out process which does not provide any business benefits)
* Business Objectives- Why do we need to automate?, What are the benefits that we are aiming for?
* Tool evaluation –To ensure that we select the right tool which meets the requirements
* Change Management
* Plan for Scalability
* Start Small

author avatar

In my opinion, while selecting the right robotic process automation platform, it's important to consider that the process of creating the BOT should be user-friendly so we are not dependent on an external consultant for any minor changes in the process design.

Annual subscription cost as we need to incur it every year.

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Each of the below points are valid. It should be ensured that complete functional/technical/commercial details should be obtained at the time of the evaluation. The main concern is licensing fees which need to be paid every year. i.e. your outgoing is fixed irrespective of whether you get the ROI for your initial investments in licensing. As reported only 3% of the organizations that have implemented RPA have reached a level of 50 robots. It seems in most of the organizations RPA implementation does not go beyond POC. However, in many cases these organizations themselves may be responsible as they did not evaluate RPA properly or were swayed away by the so-called USPs of RPA which were pitched by RPA vendors. Vendors should provide clear training and substantial handholding to the Organizations at least up to 25 robots and help these organizations to establish COE so that administering the robots is carried out effectively and risks and compliances of the organizations are appropriately addressed.

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ROI in long term factored in the cost of changes management.

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@reviewer1297668 this is a very limited view of the choice of product. 

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Real User

The development towards IPA... + usability

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Top 20Real User

- Evaluate the product in the context of the processes you want to automate. Attended vs unattended automation, enterprise vs department level, will it interact well with the applications/systems involved in the process?
- Automation platforms are a gray area when it comes to IT vs Business ownership. Both groups need to understand and agree who is responsible for various aspects of the platform and infrastructure. Make sure your choice of RPA platform is compatible with the approach you're taking.
- If you work in a regulated environment, determine if/how RPA will be evaluated with respect to validation and audit. This can have a huge impact on inception to production timeframes
- Licensing costs and flexibility, especially if you intend to scale.
- Cost of training, support.
- Size of user community and activity. Are there community forums and groups you can join to get help and expand your knowledge?

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Top 20Real User

To increase the workforce of an employee and to increase productivity.

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Real User

Depends where you want the Centre of Excellence to sit - with IT or with the business. If it's with the business, it should be easy to build the process flows without extensive coding knowledge

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Real User

1. Customer Success of how they will support you after they buy.
2. Word of Mouth from friends at other companies with similar use case
3. How product will work beyond the demo and POC

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Top 20Real User

While evaluating a process to be automated, it is important to check does the process involves any human intervention like human decision making step which would be a hurdle for RPA bot as today.

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