OpenText ALM / Quality Center Room for Improvement

Saket Pandey - PeerSpot reviewer
Product Manager at a hospitality company with 51-200 employees

They should specify every protocol or process with labels or names. Whenever we tried to contact the support team, explaining the problems in our internal sections took a lot of work. While communicating the issues regarding channeling, we had to use very general terms. They needed to be more specific to identify which protocols were working fine and which were not. If they label the protocols better, communication will become much more manageable.

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AravindKumar - PeerSpot reviewer
Senior Test Architect at a computer software company with 1,001-5,000 employees

An area for improvement in Micro Focus ALM Quality Center is not being able to update the Excel sheet where I wrote the test cases. I don't experience issues when writing and uploading new cases on the sheet. Still, whenever I update some test cases, I'm unsuccessful because there is overlapping data or some cases are missing from the sheet. Micro Focus needs to improve on that aspect.

What I'd like to see in the next Micro Focus ALM Quality Center release is more report formats, for example, a graphical reporting format. Right now, you'll find just one or two formats available in the tool for reporting.

Report preparation and generation should also be easier because I have to put in each parameter, and if I miss one parameter, the report will look weird. Pulling in parameters should be simplified and quicker, and it should be easier to generate reports on Micro Focus ALM Quality Center. Reporting in the tool should be more user-friendly. At least for day-to-day or regular weekly reporting.

At the end of the project, if you want a more sophisticated report, the tool should have a reporting option that looks more high-level and similar to what data warehouse and BI solutions provide. You can integrate Micro Focus ALM Quality Center with BI or data warehouse tools to get that kind of reporting, but it would be great if you could do it on the tool itself without needing to integrate it with other tools.

I want Micro Focus ALM Quality Center to have a report that shows data analytics, how many test cases I executed for a specific period, the percentage of tests that passed or failed, etc. There should be data available for extraction from year to year, from an overall project perspective, rather than just day-to-day or week-to-week.

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Tomas Hald - PeerSpot reviewer
Consultant at IT Hald Redo AB

Between versions 12 or 13 and the upgrade to 15, it took a very long time. We had a lot of difficulties with support and didn't understand why we had so many upgrade issues. 

We operate in Sweden, and there are not so many Swedish people that know the product. 

It might be end of life in some ways. 

The pricing can be a bit expensive. 

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Buyer's Guide
OpenText ALM / Quality Center
March 2024
Learn what your peers think about OpenText ALM / Quality Center. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.
Robertino Catalin Ionescu - PeerSpot reviewer
Department Manager of Testing Automation Centre at a energy/utilities company with 10,001+ employees

Micro Focus ALM Quality Center could improve its marketing. For example, Tricentis is much better at letting the market know about new solutions and updates. The migration of the tool could improve, but it can be difficult.

In a future release, the AI which is implemented in the new version could be marketed better with more details of its capabilities.

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BJ
Program Test Manager at B and H Designs

Micro Focus ALM Quality Center should improve the reports. Reporting on test  execution progress against the plan. However, they might have improved over two years since I have used the solution.

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SR
Tools Architect at S2 Integrators

I'm looking at more towards something more from a DevOps perspective. For example, how to pull the DevOps ecosystem into the Micro Focus ALM. You have other different tools in the market which have more towards DevOps capabilities, like integration with pipelines, et cetera. I need more of that within Micro Focus ALM basically.

We could have higher quality technical support.

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Anouar RAID - PeerSpot reviewer
Senior SAP Functional Consultant at YAAS IT

What could be improved in Micro Focus ALM Quality Center are the dashboard and the management tools particularly used for management reviews. Currently, what's missing in the solution is the ability for users to see the ongoing scenarios and the status of those scenarios versus the requirements. As for the management tools, they also need to be improved so users can have a better idea of what's going on in just one look, so they can manage testing activities better.

An additional feature I'd like to see in the next release of Micro Focus ALM Quality Center is having management visibility on the dashboard. For example, it would be so much easier if there's global information that users could work with.

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Mohana Bommena - PeerSpot reviewer
Test Manager at a comms service provider with 11-50 employees

Certain applications within this solution are not really compatible with certain applications like ERP. The problem is when we're trying to use these applications or devices, the solution itself doesn't scale. It has got a lot of problems scaling up and down with the resolution of the devices that you use, and hence we had to stop using ALM and go for something else that was more user-friendly.

The resolution is very clunky and its fields get hidden in the menu boxes. This is also a very expensive solution. 

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Ajit Kumar Rout - PeerSpot reviewer
Sr Quality Assurance Engineer at Wabtec Industrial

There is room for improvement in the scalability and stability of the solution. 

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AS
Data Insights & Analytics Solution Architect at BT - British Telecom

Micro Focus ALM Quality Center could improve how the automation process works. Addiotnlally, the parallel execution needs to be optimized. For example, if multiple users, which are two or more users, are doing an execution, while we execute the cases, I have seen some issues in the progress.

Most enterprise solutions are moving into the cloud and this solution could work on its cloud compatibility. For example, if I have an Amazon or a Google cloud, I would like to know how would it best fit into their cloud environment.

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Krishna Puti - PeerSpot reviewer
Director - Quality Assurance Engineering at QualiZeal

Sometimes the product is slow. We do not know if it is an issue with Micro Focus or our internal network. The performance could be faster.

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PT
System Engineer at Tata Consultancy

ALM Quality Center could be improved with more techniques to manage Agile processes. In the next release, I would like a time management feature to be included.

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Alice MacNeil - PeerSpot reviewer
Director Quality Engineering at a retailer with 10,001+ employees

There's room for improvement in the requirements traceability with Micro Focus ALM Quality Center. That could use an uplift. 

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PA
Head of Testing - Warehouse Solutions at a financial services firm with 10,001+ employees

I rate this solution an eight out of ten. The solution is good, but the response from customer service and support could be improved.

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Anil Kulkarni - PeerSpot reviewer
Senior Director/Practice Leader at Cirruslabs

I'd like to see some readily available plugins where we could integrate other tools because we're in an open-source world now, and there are a lot of tools that I need to integrate. It requires a lot of effort to create the APIs to connect to ALM and run the scripts. The solution lacks Agile features. 

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Rafael Ferreira - PeerSpot reviewer
IT Systems Manager at Bradesco Seguros

Quality Center's UI is outdated, and it's a little bit slow on the login part and different parts of the application. That's why we're switching solutions. I believe most companies are switching to Octane or something else. Micro Focus should enhance the interface and reports.

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KA
Application Development Manager at a educational organization with 10,001+ employees

It's not a very user-friendly product. 

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Buyer's Guide
OpenText ALM / Quality Center
March 2024
Learn what your peers think about OpenText ALM / Quality Center. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.