Micro Focus ALM Quality Center Room for Improvement

Leon Van Niekerk
Head of Testing at Pick n Pay
Browser support needs improvement. Currently, it can only run on IE, Internet Explorer. It doesn't work on Firefox, doesn't work on Chrome, doesn't work on a Mac. Those are the new technologies where most companies move towards. That's been outstanding for quite a while before it even became Micro Focus tools, when it was still HP. Even before HP, that's always been an issue. Other smaller things need improvement. If you log a defect, you have the ability to upload attachments, but it will only allow you to add one attachment at a time. If you have ten screenshots, for instance, you have to do it one at a time. You can't go and highlight all ten and upload. Finally, the biggest problem in our environment, and it's the reason we're not necessarily upgrading our solution every time, is when we do an upgrade or even install a patch, there are always changes to the UI. What it means is that we need to have local admin rights on our machine. The next time we log on, we unload all those components to our machine. Now in an environment like Pick n Pay, where not everyone can have local admin rights, it's quite a mission if we upgrade to go around and get to the 60 to 70 PCs or laptops that are impacted to get the users to log on or get IT support to log in with local admin rights to install the browser portion after an upgrade. There are a few .net downloads that need to happen on the browser side in IE and that takes some time. View full review »
reviewer1357974
Performance and Automation Testing Squad Lead at a financial services firm with 5,001-10,000 employees
There's room for improvement on the reporting side of things and the scheduling, in general, is a bit clunky. They can also improve on its interoperability with other tools. All tool sets need to evolve in that regard. They need to understand that you don't buy all one color of tool sets these days and that some tools do a job better than others, depending on what it is. If I've got an industry-strength configuration management tool and repository, like GitLab, I'll pull my stuff out of ALM and I'll interface with GitLab from ALM. That interoperability with other tools sets, the standardizing of interfaces, is an area to work on. All of the tools in the industry are the same. You get a new version of JIRA and it no longer works with the likes of ALM, or you get a new version of IBM UrbanCode Deploy and it doesn't work properly and you've got to do a configuration with GitHub or Artifactory or even ALM, for that matter. The other thing that ALM could do well with is to move away from Internet Explorer. I believe they're doing that with version 15. View full review »
Shinu Thulaseedharan
Sr. Manager for Quality Assurance and Testing at a comms service provider with 10,001+ employees
ALM only works on Internet Explorer. It doesn't work on any other browser. In my opinion, Internet Explorer is generally a bit slower. I would like to see it work on Chrome or on other browsers. We have other applications that work perfectly fine with Chrome. It is not a major problem, but browser compatibility is an issue. And if you're using a Mac, it doesn't work. We have a digital platform and we have done a lot of automation using Selenium there. Those tools have the ability to work in Chrome. But I am not able to integrate ALM completely, end-to-end. For example, using the automation tools we have to initiate test execution from ALM and then take all the results and upload them back. So I'm not able to work end-to-end because of the browser compatibility issues. The majority of our guys are working on Windows and they have IE. For manual execution, I've never seen a problem. But when it comes to automation, I have an issue. View full review »
Learn what your peers think about Micro Focus ALM Quality Center. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
454,950 professionals have used our research since 2012.
Ashish Yelkar
Managing Partner at Verve Square Technologies
Sometimes I do run my queries from the admin login. However, if I want to reassess all my test cases, then I am still doing this in a manual manner. I write SQL queries, then fire them off. Therefore, a library of those SQL queries would help. If we could have a typical SQL query to change the parameters within test cases, then this is one aspect I can still think that could be included in ALM. Though they would need to be analyzed and used in a very knowledgeable way. View full review »
reviewer1074789
Test Specialist at a consultancy with self employed
Managing multiple projects is possible when you have the full ALM license. However, we have the Quality Center license, which can be managed poorly. This is because you cannot look or report across projects. We don't use Single Sign-On because this is available from version. Therefore, we do not use it right now. Also, it needs to be tested and we haven't tested it yet. With test automation. If you have Single Sign-On and want to make use of another user, that can be challenging. It is good for normal users to use Single Sign-On. However, it's not really a must at the moment, though it is good that the solution finally supports SSO. Making Quality Center available to connect to external tools is doable, but it takes some work. With our current version, it is not fit for external entities. Connecting to external entities is easier to work with and report in using the newer versions. However, if you really want to use other tools, I would suggest giving ALM Octane a try. The defect management module has room for improvement. E.g., for Jira tickets in defect management, they could have a direct link with Jira. However, with Micro Focus Connect, you can set up a link between Jira and Quality Center. Requirements management could be improved as the use is very limited. E.g., they have always stated that, "You can monitor and create requirements," but it has its limitations. That's why companies will choose another requirements management solution and import data from that source system into Quality Center. Micro Focus has also invested in an adapter between Dimensions RM and ALM via Micro Focus Connect. However, I see room for improvements in this rather outdated tool. I feel what Micro Focus did is say, "Our strategy is not to improve these parts within the tool itself, but search for supported integrations within our own tool set." This has not been helpful. I want to see Atlassian as part of the ALM solution. ALM Quality Center is more from a waterfall approach where Atlassian has already evolved into more of the DevOps and agile part. View full review »
Manoj Ray
Quality Lead at Vodafone
It takes time because it has a 360 view of all the processes when talking about test case, design, and defects. There are so many things to track. Therefore, if I try to inject Micro Focus ALM into a small agile, delivery project, there is resistance. If there is resistance, is there flexibility for customization based on project scale? I don't know if this is possible. Also, it adds time when I upload and execute all my test cases to Micro Focus ALM. For example, when I prepare test cases, I need to run them individually, then upload them to my sheet. After 10 days, I might have finished all my testing after tracking everything in Excel. Moving to ALM at this point adds time and overhead. It increases my testing timeline, e.g., if my testing takes eight days, when I add on time for ALM, the testing time is now 10 days. The version of Micro Focus ALM that we use only works through Internet Explorer (IE). We have to communicate to everyone that they can only use IE with the solution. This is a big limitation. We should be free to use any type of browser or operating system. We have customers and partners who are unable to log into the system and enter their defects because they work on a different operating system. View full review »
Sai Kiran
Sr. Architect at a tech services company with 51-200 employees
We cannot rearrange the Grid in the Test Lab. It is in alphabetical order right now. But sometimes a user will want to see, for example, the X column next to the B column. If they came out with that it would be useful for us. They are working on that, as we have raised that request with Micro Focus. They have not given any definite dates, as there are multiple requests from different companies, but they are working on it. We have 14 or 15 of our own columns. So every time they want to validate details of, say, SAP security or something along those lines, they need to drag to the right. They wouldn't need to do that if there were an option to reshuffle and save the view. I would also like to see them provide a better reporting structure. They have a Business Views Microsoft Excel Add-in that appears as an additional tab in MS Excel. If they could improve that a little more, integrating it better with Excel, it would be very useful for all the stakeholders, helping them see the reports. View full review »
Don Ingerson
QA Automation Engineer at a consultancy with 1,001-5,000 employees
When a particular version of Quality Center has reached end of life, the customer is forced to upgrade to the newer version to be eligible to get technical support. The upgrade process can be time intensive and requires a lot of planning. Quality Center seems to originally designed for a Waterfall process. However, the newer versions of ALM are more adaptable to Agile testing methodology. The BPT also known as Business Process Testing can sometimes be very time intensive and sometimes might not be very intuitive to someone who is not familiar with BPT. ALM/QC supports IE but does not support Chrome which a lot of users like/want to use. History of Quality Center including other names and versions: On September 1, 2017 the HPE testing tools officially became Micro Focus. It is too early to see how the transition to Micro Focus will change things. I am keeping an optimistic view that Micro Focus will continue to invest in R&D and place a priority on customer support. I believe a lot of long-time customers would like to see things run like they were back in the Mercury Interactive days, which was one of the most innovative software companies of its time. If Micro Focus develops the right strategy, they could become a dominant player in the software testing market. It is beneficial for the reader to understand the history of Quality Center since it has gone through several name changes and versions, so I have listed the chronological events below: * Mercury Interactive originally came out with TestDirector that included versions 1.52 to 8.0. * Mercury renamed the product TestDirector to Quality Center in version 8.0. * HP acquired Mercury and rebranded all Mercury products to HP. Therefore, Mercury Quality Center became HP Quality Center. * HP released version 11.00 and renamed it to HP ALM (Application Lifecycle Management). * In June 2016, HP released ALM Octane. So essentially, the tool at one time or another has had the names TestDirector, Quality Center, ALM, and ALM Octane. Essentially, with each version and name change there has been added functionality. View full review »
Vishwa-Reddy
Test Automation Eng Senior Analyst at a tech services company with 10,001+ employees
One drawback is that ALM only launches with the IE browser. It is not supporting the latest in Chrome. With advanced IE settings, advanced security settings, only if everything is enabled will ALM open. ALM will not launch any of the latest browsers, including Chrome. I'm not sure if this is true for the latest versions of ALM. I'm talking about the older versions. We are not using the latest version in this organization. It should be launched for all of the latest browsers. If we could test with mobile, it would be better. We need to launch all the browsers to run the UFT scripts. There is a significant UFT mechanism that requires syncing with ALM to run with multiple browsers. I would also like to see API calls and AI-based algorithms to run things in an easier manner. We have also have a minor issue, sometimes, where we are unable to launch the site. There is a back-end server and the allocation space is over what it can handle. We request the server team to clear the server. Also, sometimes we need to write a query for downloading the execution app. That can be a little bit tricky. It would be better if there were no need to write it and we could simply download it. View full review »
Lisa Gordon
IS Director, ERP PTP Solution Architecture at a healthcare company with 10,001+ employees
It's really customizable, so I don't know if we're using it well enough, but with the way requirements are managed, there's no inherent workflow or statusing native to the application. Reviewed and not reviewed is the standard. I would like to see the ability to manage the requirements a little bit better. There were multiple modules to the solution so the requirements can map to test scripts but it can't map to test steps. If you've got a process that's set up and you've got multiple test scripts that are in it, each script has to be linked to the requirement and the whole set can't be. If we're doing process-driven testing, it's more difficult to do it at the script level, which is what we're finding from a traceability perspective. Having a way to connect requirements to test steps would be helpful. View full review »
Ira Mayer
Senior SW Quality Manager at a tech services company with 1,001-5,000 employees
While I'm using a lot of the business reports, these are very complicated. It is hard to find the traceability from a defect to a requirement. Sometimes, it is very hard to find the evidence in an executed test case. While it's possible, it could be easier. Only these two things have to be improved: the tracking from a defect to requirement and the evidence of testing. Quality Center's ability to connect all the different projects to reflect status and progress is quite complicated. We may develop something because there are so many projects. Right now, I have to do something which Quality Center is really not designed for: over reporting. This is a very big problem right now. We may develop some controls, but it is problem at the moment. I love Quality Center for individual projects to work with it. However, if you have a lot of projects for Quality Manager to do cross reporting on many projects, then it's almost impossible. It takes a lot of time. View full review »
KimberlyGoodman
Consultant at a tech services company with 501-1,000 employees
The uploading of test scripts can get a little cumbersome and that is a very sensitive task. They could improve on that a lot. It's really important that this gets better as I'm loading close to a thousand test scripts per cycle. View full review »
reviewer1119750
Test Manager at a construction company with 10,001+ employees
When it came to JIRA and Agile adoption, that was not really easy to do with ALM. I tried, but I was not able to do much on that. So for Agile, I've never used it and I'm not sure how good it is. There is room for improvement in the way it connects to and handles Agile projects. When I was trying to manage both Agile and projects with ALM, I had to pick up my defects and reinsert them in ALM. There was no integration that I was able to find for that, although that was about a year ago. View full review »
reviewer1422234
Talent Acquisition Specialist at a computer software company with 10,001+ employees
The Agile methodology is now being used across all the organizations, but in this solution, we don't have a dashboard like Jira. In Jira, you can move your product backlogs from one space to another and see the progress, that is, whether a backlog is in the development stage or testing stage. Micro Focus ALM Quality Center does not have this feature. It is typically very straightforward. You just execute the test cases from it, and you just make them pass, fail, or whatever. They can also improve its integration with Jira. The browser support needs to be improved in this because it supports only Internet Explorer as of now. It does not have support for Firefox, Chrome, Safari, or any other browser. There are also some performance issues in it. Let's say that you are doing the testing, and you found something and are logging the defect. When you try to attach several or multiple screenshots with the defect, it slows down, which is a very common problem people face. I would like them to include a functionality where I am able to see the reports across all the projects. When you have multiple projects, being a manager, I would like to see the reports across all the projects. Currently, there is no single sign-on through which we can get all the information at one place. You need to log into it project-wise. If you have ten projects, you can't view the information in one dashboard. View full review »
reviewer1137345
Sr. Solution Architect at a tech services company with 51-200 employees
reviewer1444647
Sr. Manager - SAP Authorization & Complaince at a pharma/biotech company with 1,001-5,000 employees
HP-QC does not support Agile. It is designed for Waterfall. This is the number one issue that we're facing right now, which is why we want to look for another tool. We're a pharmaceutical services company, so we require electronic signatures in a tool, but this functionality isn't available in HP-QC. We don't have 21 CFR, Part 11, electronic signatures, and we need compliant electronic signatures. Some of the ALM tools can toggle between tabular format and document format for requirements, but the same feature is not available in this solution. There is also no concept of base-lining or versioning. It doesn't exist. View full review »
reviewer1258191
Head of SAP/ SAP Solution Architect at a tech services company with 501-1,000 employees
I frankly don't recommend Micro Focus solutions. The support is not good and the documentation is not consistent. I even opened the issue to the partner. With the support not being great, we faced some stressful situations with the customer. That's why I'm looking for another partner. I'd like to see more artificial intelligence and machine learning features implemented in future releases. View full review »
reviewer960990
Tool Administrator at a non-profit with 10,001+ employees
Only Internet Explorer is supported. That is a big problem. They don't support Chrome and Firefox and so on. The browser limitation is the biggest problem — nobody wants to use IE in this world. The browser issue is a big deal because it doesn't work on Mac. That's a game-changer, but now, I assume they have come up with a giant tool, ALM Octane. It would be great if they brought the waterfall model with ALM Octane, or created a new interface as such. View full review »
Caroline Gitonga
Presales Consultant at Oracle
The project tracking is a bit complex. It takes some time to maneuver around it. It would also help if you could export some of the reports generated from it e.g. the Master Plan. View full review »
reviewer1262124
Test Solution Architect at a tech services company with 51-200 employees
The tools could be useful if we were utilizing them more effectively. There is not a standard way of using the tools and I think that if there was, we would benefit. The tools are also too complex. If they could improve their BPT business components that would be good to include in the next release. The current one does not seem complete. It is not really user friendly and it is difficult to handle test speeds. Even though the product supports a range of configurations they are difficult to set up and we preferred a different configuration. View full review »
Ivana Buljan
Product Development Manager at a comms service provider with 1,001-5,000 employees
ALM uses a waterfall approach. We have some hybrid approaches in the company and need a more agile approach. We have also installed ALM Octane and are trying to see if it fills the approach that we are looking for our company. View full review »
ReviewerB3126
Vice President - Test Management Lead at DBS Bank
Certain features are lousy. Those features can drag the whole server down. There are times that the complex SQL queries are not easy to do within this solution. Micro Focus ALM needs to bring the features of this ALM into the newer version of Octane. View full review »
Frank Westerbuhr
Expert System Test and Test Tools at Airbus Operations
We would like to have support for agile development. As we do not have this capability, we are now investigating the use of Octane. View full review »
Robert Abbott
Software Quality Assurance Manager at Westar Energy, Inc.
Release management and integration with other tools. View full review »
reviewer1043550
Senior Vice President at a healthcare company with 10,001+ employees
Licensing model is awful. View full review »
Vyshali Reddy
Quality Assurance Director at Charter Communications, Inc.
Bridge to JIRA and Tableau. View full review »
Learn what your peers think about Micro Focus ALM Quality Center. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
454,950 professionals have used our research since 2012.