PeerSpot user
Business Intelligence Engineer at a leisure / travel company with 10,001+ employees
Real User
The ease of mobile BI development and deployment is good.

What is most valuable?

- SQL Engine

-Ease of mobile BI development and deployment

-Scaleability 

- Security (encryption) with compression

- Idea for enterprise wide BI delivery

What needs improvement?

It needs better EM logging. EM is MicroStrategy enterprise manager which logs usage and stats. It has becomes very difficult over last couple of years to use this feature to have a BI environment rolled out to users.

How are customer service and support?

MicroStrategy customer support including premium support is pretty bad in handling product level question or defects..which leads to lots of dissatisfaction for a customer

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Solution Executive DAG at a tech company with 51-200 employees
Real User
Seamless integration between browser-based BI and Mobile BI
Pros and Cons
  • "​Mobile brings reports/dashboards closer to the business user."
  • "Provides seamless integration between browser-based BI and Mobile BI."
  • "​The product is designed for enterprise. A lightweight version would be easier for a smaller workgroup.​"

What is our primary use case?

  • BI reporting
  • Dashboard
  • Mobile

How has it helped my organization?

Provides seamless integration between browser-based BI and Mobile BI.

What is most valuable?

Mobile. It brings reports/dashboards closer to the business user. They can access it whenever they want with their mobile devices. It also provides consistent user experience similar to the same reports/dashboards on browser, and it is very intuitive. 

What needs improvement?

The product is designed for enterprise. A lightweight version would be easier for a smaller workgroup.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Not at all. MicroStrategy is known for its enterprise ready platform. 

What do I think about the scalability of the solution?

Every software with a flawed design has issues. MicroStrategy is not an exception.

How is customer service and technical support?

I would rate technical support as an eight out of 10.

How was the initial setup?

Initial setup was straightforward.

What other advice do I have?

MicroStrategy needs a certain level of back-end design skill. Choose the right back-end system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
MicroStrategy
April 2024
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it_user807363 - PeerSpot reviewer
Data Engineering Leader at a consumer goods company with 10,001+ employees
Real User
The data governance leads people to trust the data they have
Pros and Cons
  • "The data governance leads people to trust the data that they have, and they know where to get it."
  • "It needs better visualizations."

What is our primary use case?

We mostly do reporting for the business units. It is performing very well.

How has it helped my organization?

The data governance leads people to trust the data that they have, and they know where to get it.

In 2018, we are planning to use the semantic layer. We are also planning to look at investing in mobile analytics.

What is most valuable?

The data governance is the most important thing.

What needs improvement?

I have not seen the data-wrangling capabilities in 10.10. If that is not good, then that. Then, it needs better visualizations.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The stability is great.

What do I think about the scalability of the solution?

The scalability is great.

How is customer service and technical support?

Technical support is awesome. I have a specific contact who answers me correctly when I ask questions.

How was the initial setup?

I was not involved with the initial setup, but will be involved with an upcoming upgrade.

Which other solutions did I evaluate?

If MicroStrategy can do what Tableau does, then we would like to have one platform.

What other advice do I have?

Consider the maturity of MicroStrategy's data model. 

Most important criteria when selecting a vendor: Going forward, it will be integration with other platforms, like Salesforce and Hadoop. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user656304 - PeerSpot reviewer
Data Architect at a tech services company with 11-50 employees
Consultant
Enabled our end users to do their own reports with little to no training. Metadata management could be improved.

What is most valuable?

Ease of use was valuable. It enabled our end users to do their own reports as self-service with little to no training, thus requiring less support.

How has it helped my organization?

It allowed end users to self-service their reports.

What needs improvement?

Metadata management could be improved. When you delete an object, if there is any object directly linked the metadata, this may become corrupted and break the software. The only way to restore it is to delete the linked objects, whether or not you know which of them have this issue.

For how long have I used the solution?

I have used this solution for eighteen months.

What do I think about the stability of the solution?

We did encounter stability issues. We had a serious metadata corruption problem.

What do I think about the scalability of the solution?

The cost of licensing made scalability unprofitable.

How is customer service and technical support?

We would give technical support a rating of 5/10. The existing whitepapers and documentation were very useful, but actual support never answered us.

How was the initial setup?

I cannot comment, as I took the server that was already set up by a previous colleague.

What's my experience with pricing, setup cost, and licensing?

This all depends on your budget.

What other advice do I have?

Ensure there is enough of a budget for continued support, or look for a different product where there is a bigger community.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user528906 - PeerSpot reviewer
Business Intelligence Consultant at a tech services company with 501-1,000 employees
Consultant
Architect lets you design schema for multi-dimensional analysis. Visual Insight is still not mature.

What is most valuable?

  • Architect (lets you design schema for multi-dimensional analysis)
  • Visual Insight (self-service BI)

How has it helped my organization?

This tool lets you design operational/analytical reports that business utilizes to overcome bottlenecks in processes of product development life-cycle.

What needs improvement?

  • Visual Insight is still not mature & does not have as much flexibility as its competitors. It is very unstable while doing development or using. Also, it does not have features such as associative filtering that Qlik has. Also, you do not have many options when formatting graphs. There is still a large gap between document vs VI features.
  • Concurrent usage of Architect while retaining consistency.

For how long have I used the solution?

I have used it for seven years.

What do I think about the stability of the solution?

Schema development stability issues.

Browser compatibility.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Technical support can be improved.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

Installation & configuration is straightforward.

What's my experience with pricing, setup cost, and licensing?

Licensing is a bit complex.

Identify the user base & then analyze usage from the end-user & developer point of view. Keep track of unused licenses instead of adding new ones every time.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options.

What other advice do I have?

Make sure you are implementing this as an enterprise system & always check compatibility with other integrating systems.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Consultant

What is your current strategy for bridging the gap between document and VI features?

PeerSpot user
Project Associate at a tech vendor with 1,001-5,000 employees
Vendor
It has helped a lot of business users gain insight into their business but the developer friendliness needs to be improved a bit.

What is most valuable?

  • Robust architecture
  • Scalable reports and scorecards
  • Integration with other products

How has it helped my organization?

It has helped a lot of business users gain insight into how their business is doing.

What needs improvement?

The developer tool-kit is bit like that of late 90's and the developer friendliness needs to be improved a bit.

For how long have I used the solution?

I've used it for over four years.

What was my experience with deployment of the solution?

No major issues.

What do I think about the stability of the solution?

None as of now.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Good. The support site is very helpful.

Technical Support:

Very good. The tech support team responds very quickly.

Which solution did I use previously and why did I switch?

No solution was used previously.

How was the initial setup?

The setup is well documented and is easy to do.

What about the implementation team?

We used an in-house team.

What was our ROI?

As the licensing cost is, relatively, not high, it provides great ROI.

What other advice do I have?

A must have Gartner leader BI tool. Tableau and MSTR can complement each other but I would put my money on Microstrategy..

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
BI Expert at a consultancy with 51-200 employees
Consultant
Incredibly powerful but it's not for everybody
MicroStrategy is incredibly powerful for BI, but it isn't for everybody. The analytics engine behind MicroStrategy is top notch, removing a lot of the complexity that a user may experience on the front end and moving it to the middle layer. Unfortunately, in doing this, managing the middle layer is somewhat complex with a ton of options. I'd highly recommend MicroStrategy Enterprise for companies with significant volumes of data, but smaller companies with only one or two analysts or very little data backend should look at MicroStrategy Cloud/Web or products that aren't as powerful/advanced. To summarize: end users love the front end but the ease of use comes at the expense of being a little more investment in the middle "metadata" layer.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user93297 - PeerSpot reviewer
it_user93297Senior BI Developer / Administrator at a tech services company with 51-200 employees
Consultant

Imran_sh - there is no silver bullet and no magic, if you need sophisticated and scalable solutions MSTR is your ticket, with a tiny team. Agreed, if you needs are small and/or simple use one of open source tools, or Excel.

See all 2 comments
it_user6525 - PeerSpot reviewer
Engineer at a insurance company with 51-200 employees
Vendor
High ROI, dynamic and user friendly

For how long have you used this product?
- 5.5 yrs

Which features of this product are most valuable to you?
- Dynamic and user friendly

What areas of this product have room for improvement?
- Easy Performance tuning is required on MSTR Desktop.

Did you encounter any issues with deployment, stability or scalability?
- No

Did you previously use a different solution and if so, why did you switch?
- In MSTR itself we have alternative for different solution

Before choosing this product, did you evaluate other options? If so, which ones?
- Yes I have done comparison with Cognos and SSRS reporting tool.

How would you rate the level of customer service and technical support?
- 6 out of 10

Was the initial setup straightforward or complex? In what ways?
- Straight but only have to install all depending software’s.

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- In-house

What is your ROI on this product?
- High

What was your original setup cost for this product and what is your day-to-day cost of using this product?
- License base so no day to day cost

What advice would you give to others looking into implementing this product?
- Really good product which have its in built powerful feature like performance, attractive

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free MicroStrategy Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free MicroStrategy Report and get advice and tips from experienced pros sharing their opinions.