Odoo Reviews

I use Odoo primarily as our ERP system within my organization. It serves as a comprehensive solution that meets a wide range of our business needs. Odoo's capabilities extend to areas such as accounting, inventory management, sales and CRM, human resources, and more.

I find the financial module, along with the integrations of projects and the HR human resource module, to be the most valuable aspects of Odoo.

There is room for improvement in Odoo, especially in enhancing its reporting capabilities. More robust and versatile reporting options would make the system even more efficient and user-friendly.

I have been using Odoo for six years.

The solution is stable once it is fully deployed and live. There might be some issues during the initial trial and configuration phases, but after deployment, it operates smoothly. Updates are infrequent (annually), contributing to its stability.

The solution is somewhat limited in scalability in certain cases, but it has the potential for more scalability. The clients working with the solution are primarily medium-sized businesses. It may not be the best fit for smaller or larger enterprises.

The technical support is good. I would rate it as a six out of ten. To enhance support, the support team should have a strong understanding of the system's technical aspects, enabling them to offer quick and personalized assistance to users.

Neutral

Before Odoo, I had experience working with similar tools such as Microsoft Dynamics, specifically Microsoft Dynamics AX, and NetSci. These tools are often considered more cost-effective for small and medium organizations. For example, Microsoft Dynamics AX can be quite expensive in terms of licensing and support, and deployments can be complex and time-consuming. Additionally, there is a new solution called Microsoft Dynamics Integration Center, which encompasses financial and CRM modules.

The installation of Odoo itself is relatively easy, but the configuration can be a bit challenging. It often requires some adjustments to align with the specific needs and utilities of an organization, whether it is for internal use or a customer's deployment. This feedback on the installation process is consistent across various scenarios. The installation typically doesn't take much time, usually around two weeks. However, the configuration phase can vary significantly, depending on the specific needs of the organization. Factors like financial integrations, tax modules, and other customizations influence the duration of the deployment. It is highly dependent on the organization's requirements and how they choose to set up their Odoo system. The number of people needed to deploy an Odoo solution varies and depends on factors like the company's size and specific requirements. It is primarily determined by the complexity of the project and the scope of customization. For customers with minimal requirements, especially those focused on financial aspects, deploying a basic system may not demand many resources. They might opt for the free version, involving an architect, a database administrator, and a few developers. In contrast, a full ERP deployment typically requires more extensive engagement and a larger team. Maintaining Odoo is generally straightforward, with a major focus on database backup and overall system backup processes, making it a relatively easy task. Cloud-based subscriptions are increasingly favored for their convenience, while those without cloud subscriptions can still use on-premise solutions with authentication servers. The choice between these options varies, but cloud subscriptions are gaining popularity.

For Odoo, licensing options are flexible. Clients can choose to pay for licenses on a monthly or yearly basis. Some clients opt for monthly licensing for specific project-based needs, while others prefer annual payments for the core modules. The pricing is primarily based on the license itself, without additional costs for deployment, configuration, support, maintenance, and other extras, which can be discussed separately.

My advice for those considering Odoo is that it is an excellent choice for small and medium businesses as it provides comprehensive business management capabilities, easy usability, and robust reporting. However, larger enterprises with more complex needs and a higher budget might want to explore other solutions from providers like Oracle, SAP, or Dynamics, depending on their specific requirements. The choice should align with the organization's size and needs. Overall, I would rate it as a five out of ten.

We have customized it. Our developer team customized it to cater to our use cases. I use Salesforce in the user portal. So, I primarily use Odoo for its CRM capabilities.

So primarily CRM and HR for my team.

We use it for lead generation and customer/user creation, basically as a basic CRM alongside our in-house product.

We use the HR module and the general module for document upload.

The reporting and the interface could definitely be better.

Also, improved integration with other systems would be a huge benefit.

I have been using this solution for five years. 

The stability is good. I would rate the stability a nine out of ten.

The scalability is very good. There are over 100+ end users in our company.

If I compare it to Microsoft CRM because I'm using Microsoft, it has a very nice interface.

Interface makes it easy to build a pipeline or to complete another thing. And it has a workflow for activities and tasks.

For this moment, I actually prefer Odoo for the customization. Moreover, because it is open source and easy to customize. 

The setup is simple. 

Our deploying team took care of it. It took a few hours to deploy. 

And if there are major updates, it might take a day to roll out. 

Overall, I would rate the solution an eight out of ten. I definitely recommend using this solution. 

I use Odoo for manufacturing, inventory, accounting, and CRM purposes.

The flexibility and pricing of Odoo make it valuable. It's inexpensive, can be hosted on a variety of platforms, and has a wide range of use cases. Overall, I find Odoo to be a fantastic product.

The nice thing about Odoo is because it's an open-source tool, you can create, it's very sensible. The user community is very extensive all over the world, and they create a variety of modules and add-ons and plugins and everything. So it's continually improving. Some of the issues that have had problems in the past have been improved.

There is room for improvement in Odoo's technical support.

Other than that, there's always room for improvement because the developers are always complaining about something, as is the user community. 

I personally don't have anything that I can think of, but there's a lot of feedback in the community. They're very vocal. They have an annual conference in Belgium where developers give feedback directly to Odoo. That's a cool thing about Odoo. Unlike other solutions like Oracle, Microsoft Dynamics, Sage, NetSuite, etc., Odoo has a developer community that is actually using it and is closely tied to the company. 

There's a strong feedback loop between the developers using it in companies and Odoo corporate, which wants to improve the features. So it has a faster iteration compared to competitors like NetSuite or Microsoft Dynamics.

I've been using Odoo since 2019, and I continue to use it.

It's stable, and I would rate it a nine out of ten. There's always room for improvement. 

I would give the scalability a nine out of ten. It's highly scalable because it runs on a database that allows for easy expansion.

As a consultant, the companies I've worked with have had an average of 50 to 700 users using Odoo. 

My experience with their technical support has been average.

Neutral

The initial setup is difficult. Odoo is modular, and although they pitch it to small, emerging, and substantial businesses, it's not as straightforward as they claim. We even implemented it for IBM, so it's used by large enterprises as well. 

But, the typical company using Odoo has around 10 to 1,000 employees. With the majority falling between 10 to 500 employees. It's the most popular installation for Odoo. Although Odoo is presented as a straightforward solution where you can simply give them a credit card and deploy it on their website, the reality is different. There are a lot of pitfalls that can arise if you attempt to implement it on your own. Therefore, it's considered best practice to hire an experienced implementation consultant. 

Even companies with strong IT departments often struggle with the unique configuration of Odoo. This advice applies to other ERP systems like NetSuite, Dynamics, Oracle, and SAP as well. It's crucial to seek consultation for successful implementation.

Moreover, Odoo can be deployed on either, but mostly it's deployed on the cloud.

A typical implementation from start to finish takes at least three to six months. 

Odoo is cheap compared to competitors like NetSuite, Oracle, and SAP. You can check the actual pricing per module and per user on odo.com/pricing.

My advice is to get an implementation consultant instead of trying to figure it out on your own. 

While Odoo may appear user-friendly and plug-and-play, it's actually quite complex. Starting with financial accounting is essential. 

Although Odoo offers modules for CRM, manufacturing, and inventory management that can be integrated with other systems, it's crucial to prioritize financial accounting as the foundation. Following a specific workflow, I recommend focusing on manufacturing and inventory management next and finally incorporating the CRM piece. This workflow ensures an effective implementation. Without accounting as the base, your implementation is likely to fail. 

To maximize the benefits of Odoo, aim to establish a comprehensive order-to-cash and procure-to-pay workflow.

Overall, I would rate the solution an eight out of ten. 

We have experience with Microsoft 365, SAP Business One, Oracle Fusion, and Odoo. After evaluating all four ERPs, we found Odoo to be a comfortable choice for us due to its user-friendly interface, customization options, and the convenience of working within our own environment.

With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options.        

It's too early to make a definitive statement about Odoo as we are currently in the implementation stages. Once the implementation is complete and the system is up and running, we'll be able to provide feedback on its effectiveness and suitability for our needs. The implementation is very straightforward, and the system is easy to operate, similar to working with a spreadsheet. If there's one thing that could significantly enhance the system, it would be incorporating more AI capabilities.

It is currently in the implementation stage, and we've been working on it for about three months now.

So far, it's working well. Since it's an open-source solution, we have the flexibility to integrate or develop almost anything into it. It appears to be user-friendly, and even for users with legacy systems, it seems easy to navigate and use.

We haven't reached that stage yet, but so far, the response time has been good. The real test will be when everything is fully implemented. 

Positive

I have experience with SAP HANA and SAP 355, and both are excellent. However, the choice depends on the scope of work, financial considerations, and resource availability. Odoo turned out to be the most economical and user-friendly option for us, especially considering the challenges in finding SAP resources in Pakistan.

The ease of implementation is quite good. Currently, I would rate it around seven to eight.We have completed a stage of the implementation process, and currently, we are working on meeting all the T.V. requirements. As for integrations, we are actively involved in two tasks. First, we are importing five years' worth of data into Odoo using their well-structured templates and CSV file capabilities. Second, we are integrating with Primera, and so far, the testing has been successful, and everything seems to be working well.

Odoo is straightforward in terms of costs. You pay the vendor for both the software and implementation. We selected one of the twelve certified vendors for implementation in our local area, opting for the vendor named Four Zero Five.

I would keep my rating at eight. The deployment has been smooth, with minimal changes required. However, I may have a more comprehensive assessment after Monday when the Odoo team is scheduled to explain various aspects, considering the numerous modules we have installed.

I use Odoo for one of my clients based in Tunisia. I choose Odoo for my client since it is easier than SIP, in my opinion.

Odoo is used for managing businesses, like purchasing or making a product, and for other related activities.

Of the modules offered by Odoo and many of them are free, while some need to be paid for use. It is interesting to me that Odoo offers free modules, especially more than SIP.

I use Odoo on my mobile, along with its API model. Odoo provides their apps on mobile, but it is not good enough, especially for my clients. I need to build other apps using other technologies. I use Flutter for Android and iOS, but I still use Odoo for its API model. Odoo needs to improve its mobile application.

I have been using Odoo for two years. I am using Odoo Version 13. I am a user of the solution.

Until now, Odoo has been stable, but I did face trouble when I tried to upgrade to Odoo Version 14. The trouble I faced during the upgrading phase may be because of a wrong step in Odoo's setup phase. I think it's very difficult for me now to update the version of Odoo.

Almost 50 people in my company use Odoo.

My clients have contacted Odoo's technical support.

The solution is deployed on my server.

Odoo's setup phase is easy.

Odoo is an open-source tool. I don't have to pay for it. We use Odoo's community version, which is stable and runs well. We don't use Odoo's pro version.

I recommend the solution to those planning to use it.

Odoo's stability is sometimes good, and sometimes it is not good. At times Odoo is down when bombarded with many requests, but it is a good product when considering the fact that it is a free-source solution.

Overall, I rate the solution an eight out of ten.

We primarily use the solution for customer relationship management, accounting, sales, human resources modules and the basic modules for a company. We deploy it on public cloud.

We have all our information centralized and automated based on finance, accounting, and purchase flows. It is more organized within the company so it has prevented us from struggling with information disseminated in different PCs or computer folders. Through this, we can pull the information from one application containing all the information needed for running our company.

There is no particular feature we find valuable as we find the whole solution valuable because it's an enterprise solution with several modules. It's convenient that we have an all-in-one holistic solution.

Each year they launch a new version, and the user experience is really good. The solution is complete and it has more than 60 modules. You can go to the community and explore more than 400,000 applications from any person that decides to develop the application. So it's a comprehensive community that adds value to the product.

There are some modules, like documents, that can be included in the community edition because they have the most important features in the enterprise edition. Sometimes, there are features that cannot be opened in the community edition and from a user perspective. We would like to have all the modules in the community edition and enjoy all the functionalities.

For example, when we are trying to use a document function for scanning an invoice, we need to buy credits for each invoice, which can get a little bit complicated. Hence, they can simplify the business model for credits related to certain specifications or modules.

We have used the solution for three years and are currently using version 13.

The solution is stable.

The solution is scalable.

It takes between eight hours and a day to deploy the solution.

We implemented the solution in-house, and maximum of staff are required for deployment.

I rate the solution an eight out of ten. The solution is good but can be improved by simplifying the business model for credits related to certain specifications or modules.

I use Odoo in my company since it is easy to use and learn. Our company's employees have no complaints about the product since they received training to use it. In general, it is not a complicated software to use. Though the product was an ERP solution earlier, it is now useful as an ERP and CRM tool.

The software cannot contribute to decision-making, and it becomes an area where Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings.

There are areas in the solution that require improvement. My company moved to Odoo to use it as our main cloud application and system software. It is easy to use and easy to reach out to the configuration system. The stability of the product is an area of concern where improvements are required.

I have been using Odoo for four to five years.

Stability-wise, I rate the solution a seven to eight out of ten.

It is a scalable solution.

About 15 employees in my company use the solution.

Though there are plans to increase the use of the solution in our company, I need feedback on the product from my company and the country in which I operate, because of which I am plainly using the software at the current stage.

Though there is technical support from Odoo, I need to ask our company's account manager to grant me access to contact Odoo's support team.

The product's initial setup phase was easy.

The solution is deployed on the cloud.

The solution can be deployed in three months maximum.

The installation part of the solution was managed in our company with the help of a consultant.

There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country.

Odoo can be useful for small websites carrying out campaigns involving ten to fifty or a maximum of a hundred people. It is a solid platform, but you should move to another solution in case the number of users crosses the limit of a hundred.

It can cover sites in terms of sales processes, projects, and the point of sale. The product also helps users manage the areas of inventory and purchase. The tool provides a proper vision for a small company.

I rate the overall solution a seven out of ten.

We use the solution for many purposes, including HR, CRM, Contact, data management and holidays.

The UI is very user-friendly.

The import of terms and conditions needs more handwork.

I have been using Odoo for two years.

The product is stable.

I rate the solution’s stability a ten out of ten.

20 users are working on the solution.

I rate the solution’s scalability a ten out of ten.

The customer service’s response time and quality could be better.

Neutral

I have experience with SAP. SAP is powerful, but it is complex and expensive for most of the requirements. Odoo is less powerful than SAP but is much more user-friendly.

The initial setup is simple. We started with Software as a Service hosted by Odoo, which runs very easily. When you make any adjustments, they charge for every line of code. This is a disadvantage, but there is no cost once you leave software services hosted on your server.

I rate the product’s pricing a ten out of ten, where one is expensive and ten is cheap.

Overall, I rate the solution an eight out of ten.