The solution is for managing content where users want to keep and secure documents, with records management functionalities to streamline document workflows. It involves adding metadata to organize content and establishing connections between documents, facilitating efficient information organization for various processes.

Understanding customer requirements, including governance for trustworthiness, is crucial. Our process involves operations, unit access databases, testing, and transitioning to configurations and development environments. This includes full-term development and providing support during the go-live phase and beyond.

Our organization primarily uses OpenText Content Manager as a document management system to handle various SAP modules such as procurement, material management, SCM, finance, and documents generated in Salesforce. It helps us manage, monitor, and control these documents by creating a repository for access, tracking changes, seeking approvals through workflows, and classifying content.

I use OpenText Content Manager in my company as it serves as an ECM solution to store documents and workflows. The tool also helps with record management and offers many connectors with SAP and Salesforce that help store documents.

I use the product mainly for archiving documents.

The solution has a good security infrastructure and a stable framework.

Our primary use is Records Management, with a secondary push by some to use it for all document management to include all draft work and convenience copies.

We use the solution for records management.