It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant.

Customers usually do not prefer the solution over Sales Cloud. Support is very poor.

We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being.

Oracle CX Sales could add more features in the future.

The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level.

They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.

Since it is a cloud-based product, we don't have access to the backend. So, it is difficult for the developers. If something is wrong, I cannot check the backend. We have to raise an SR, and the support team provides us with logs. The tool must allow developers to check logs. If the vendor gives options to download the logs, it will help us analyze the issues.

The solution can scale, however, it is an area that is improving and needs improving. 

You can get disconnected if you do not have a strong, reliable internet connection. 

We'd like more enhancements related to the account portfolio, something called the account plan. More integrations would be ideal. They need to include non-revenue items in the sales goals in the quarterly plans. 

It's very difficult to find a consultant already scalable enough for all these languages. Even though we have a lot of technical guys, technical and very clever technical guys or consultants all over the world, we don't have someone who has all these languages at the same time for Oracle.

The data import process has grown a little since earlier releases. In the past, when data import would fail, it would rarely provide any indication of where the problem exists. In the recent releases (8 and above), this process has improved but not much. Overtime, I believe this process will continue to mature.

Multiple BU Setup feature is missing, and Leads and Opportunities Forms should be versatile as per the various Sales Processes.

Quote creation could be improved.

The interface of Oracle CX Sales could be more user-friendly.

A lot of fields seem redundant or you have to re-enter information that you previously entered elsewhere.

It would be good if it could have better performance.