Oracle CX Sales Review

Our employees are able to cooperate better, and its ease-of-use helps us increase profits.

What is most valuable?

The activities/opportunities and search functions are valuable features.

How has it helped my organization?

It's enabled better cooperation between our employees. The best practice business processes of PROMATISĀ helped us to implement an integrated process orientiented system.

What needs improvement?

It would be good if it could have better performance.

For how long have I used the solution?

I've used it for about one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

The performance is bad.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

We switched from Oracle CRM On Demand to stay ahead of the technological development and to profit from an improved usability.

How was the initial setup?

It's an OK setup.

What about the implementation team?

We did it in-house.

What was our ROI?

We expect to get an ROI after two years.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Implementation procedure should consider business process needs.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Add a Comment
ITCS user