Solution Architect at a energy/utilities company with 5,001-10,000 employees
Real User
Top 20
The price is fair, has good security, and has cloud-related features.
Pros and Cons
  • "The most valuable features of the solution are user-friendliness, price, good security, and cloud-related options."
  • "The solution can improve its traffic management."

What is our primary use case?

We use the solution for site-to-site VPNs and it replaces the proxy.

What is most valuable?

The most valuable features of the solution are user-friendliness, price, good security, and cloud-related options.

What needs improvement?

The solution can improve its traffic management.

For how long have I used the solution?

I have been using the solution for three months.

Buyer's Guide
Palo Alto Networks WildFire
April 2024
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What do I think about the stability of the solution?

I give the stability a ten out of ten.

What do I think about the scalability of the solution?

I give the scalability a seven out of ten. We have seven thousand people using the solution.

Which solution did I use previously and why did I switch?

We previously used Cisco Networks but we switched to Palo Alto Networks WildFire because it has more options that meet our needs.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The price is fair and comparable to other solutions.

What other advice do I have?

I give the solution an eight out of ten.

A limited number of people are required for maintenance. One person is enough for the day-to-day but we have overlapped for coverage. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at E-DIRECT CLOUD SOLUTIONS SP. Z O.O.
Real User
Offers good protection against zero-day malware
Pros and Cons
  • "The most valuable feature is the cloud-based protection against zero-day malware attacks."
  • "The only complaint that we receive from our customers is in regards to the price."

What is our primary use case?

We are a solution provider and WildFire is one of the security products that we implement for our customers. We are also using it for testing purposes.

It is primarily used to check for cloud-based malware.

How has it helped my organization?

Nowadays, this product is very important for customers because there are a large number of zero-day attacks. It gives them a sense of security and confidence because you never know what type of malware will be invented tomorrow.

What is most valuable?

The most valuable feature is the cloud-based protection against zero-day malware attacks.

What needs improvement?

The only complaint that we receive from our customers is in regards to the price. Our clients are happy with the technical aspects, but the cost is expensive.

Some customers complain that it takes a long time to make changes to the configuration, but this depends on the customer and the environment. It may not be a problem that is directly related to the product. There are a lot of changes that need to be made for the security of a big company.

The technical support team in Poland should be larger.

Palo Alto needs to invest more in marketing because there is not enough awareness for the brand in Poland. 

For how long have I used the solution?

We have been using WildFire for one year.

What do I think about the stability of the solution?

We have not experienced any problems related to stability in our environment, and have not had any such complaints from our clients. 

How are customer service and technical support?

We have not had any issues that required going outside of our own technical team.

The Palo Alto team in Poland is very small, so getting an engineer's time can be a challenge.  If you have a small team then it's hard to support everybody. The local distributor has taken over some of the responsibilities for solving technical issues that customers have.

My thinking is that we don't have to contact technical support with serious issues because we don't have big problems with the product. I'm sure that there are bigger customers in need of support, and it may be lacking in Poland, but of course, there is an international team that can handle issues as well.

Which solution did I use previously and why did I switch?

We deal with other vendors including Cisco and Fortinet, and we see a trend where more and more companies are implementing a WildFire-type solution into their products.

Fortinet is the market leader in Poland, in part because of their pricing. Another important thing is that if you want to implement a PoC and need a device of any kind, it is readily available from Fortinet. However, with Palo Alto, it cannot be done so quickly.

We have been in contact with Cisco technical support, and it is much easier to contact an engineer than it is with Palo Alto. The Cisco support is really good in Poland.

How was the initial setup?

When it comes to installation and configuration, it is very good. The length of time required for deployment depend on the number of features and how much configuration has to be done. Typically, it takes between one and three weeks.

We also deploy WildFire using VM models so that we can test various solutions for our clients.

What about the implementation team?

Our in-house team is responsible for the deployment, maintenance, and support.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product and the market for Palo Alto in Poland could be much bigger if the pricing was comparable to Fortinet. We have lost a lot of deals to Fortinet over the price issue.

As an example, if somebody is satisfied with Fortinet and they only need to renew their subscription then it is difficult to convince them to try a completely new device at a higher price.

What other advice do I have?

WildFire is always a product that we recommend for our Palo Alto clients because it tracks potential malware in the cloud and it is very important to prevent these types of attacks.

In today's climate with the pandemic, a lot of staff are working offsite and remotely, leading to a surge in internet usage. This makes the work environments prone to various threats, which is one of the reasons that products like WildFire are so important.

Overall, from our point of view, it is a good product that works well.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Palo Alto Networks WildFire
April 2024
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.
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Architect - Cloud Serviced at a comms service provider with 10,001+ employees
Real User
Top 20
Traffic is scanned in a single flow which improves the response times for the user
Pros and Cons
  • "They have many different options with Palo Alto WildFire and the set-up is quick. If you have all the details in hand, it does not take more than 15 minutes to deploy a firewall."
  • "There are certain changes that I was expecting in the previous version, and I hope that they are soon fixed. All of the problems that I have faced so far have been resolved."

What is our primary use case?

We use Palo Alto Networks WildFire for firewall and IT services. We also use it for bank security requirements. They are remarkable for support of threat analysis on files. 

How has it helped my organization?

There are always problems with the operational files. You can only do malware identification. That is the way that this device functions.

All of the traffic is scanned in a single flow, which improves the response times for the user. This is how Palo Alto Networks WildFire helps our organization.

What is most valuable?

We appreciate the support of Palo Alto Networks WildFire for our next-generation firewall equipment in deployment.

What needs improvement?

There are certain changes that I was expecting in the previous version, and I hope that they are soon fixed. Their database has good Information over threats because of Unit42 however there is a serious competition to the product from Cisco ThreatGrid and Umbrella

I don't think there are any major features that are different from Palo Alto versus their competitors but with time the PA needs to improvise on products and threat feed if it needs to be the leader

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I regularly work with companies with over 2000 users and they safely use Palo Alto Networks WildFire. I haven't seen any problems with stability. 

At my company, we use it regularly. For my previous customers, it's a first for them to use Palo Alto products.

What do I think about the scalability of the solution?

Using virtual settings, scalability with WildFire is awesome. On the physical configuration, it is harder and more independent. The scalability is limited there. 

There are very good options available with the Palo Alto Networks WildFire. They have given me options for all the support that I need. 

With internet speed, the settings range from 2GB or 10GB to 40GB. There are a lot of internet settings options, so I guess they're very scalable in that.

We are not an overly large company, so I can say safely around 400 to 2000 is the user base of people that we support.

How are customer service and technical support?

Palo Alto's customer support is good. They are awesome. I would rate them nine out of ten for technical support services.

Which solution did I use previously and why did I switch?

We have not compared this product with other but we would like to evaluate the options if they are available. 

How was the initial setup?

They have many different options with Palo Alto WildFire and the setup is quick. The deployment normally takes around 15 minutes.

If you have all the details in hand, it does not take more than 15 minutes to deploy a wildfire and integrate them. Most of it has been deployed before the said timeframe. The only challenge is for tuning on policies and implementing it with DLP to make sure it is in compliance. The key point that I look for while protecting the customer is to make sure that they don't have any opportunities for a malware attack.

What about the implementation team?

An integrator was not required for deployment. I did the installation myself. We had very good documentation. I just needed to read the documentation thoroughly and it was deployed.

What's my experience with pricing, setup cost, and licensing?

Palo Alto does not require any additional costs to the standard licensing fees, but we have the regular license model. If I just want a firewall, then I need to buy two licenses. 

If we use a VM base, then I need to buy the VM base license, along with the support package from the provider. However, without the license fee, I need to buy IPS support separately.

Other products like Cortex Data Lake support also need to be licensed separately, but that is a wonderful feature. 

With Palo Alto, I can just go buy whatever extra features I want, and they give me a 30-day free license, so that is useful for me.

I can go ahead and buy the product, or if it is not for me anymore, it is free to try. That is a good way to sell their products too. Our subscription runs on a yearly base.

What other advice do I have?

On a scale from 1 to 10, I would give Palo Alto Networks WildFire a 8 for safety.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user292647 - PeerSpot reviewer
IT Security Engineer at a tech services company with 51-200 employees
Consultant
It can do on-premises sandboxing and detect attacks by malware embedded on files and URLs, but it should handle many more file types without sending .APK files to the cloud for sandboxing.

What is most valuable?

It can do sandboxing on the premises, and it can be directly integrated with Palo Alto NGFW. The malware information on the file that has been sandboxing will be directly updated to the Palo Alto NGFW, and added to the Palo Alto Networks NGFW malware signature library. Also, the credential data within the file that has been sandboxing still be kept on the premises.

How has it helped my organization?

Palo Alto Networks WildFire can detect many types of attacks that are using malware embedded on files/URLs with minimum time, and it can increase the effectiveness of resources (time and people) to prevent the malware.

What needs improvement?

In my opinion, it could be developed to be dependent not only on signatures, but also on patterns and behavior of malware. What I would like to see in the next version/release is to be able to handle much more file types on premises during deployment, because now on premises deployment a .APK file must be sent to the cloud for sandboxing.

For how long have I used the solution?

I can't remember exactly, but probably more than six months.

What was my experience with deployment of the solution?

For now, I have no issues with the deployment.

What do I think about the stability of the solution?

For now, I have no issues with the stability.

What do I think about the scalability of the solution?

For now, I have no issues with the scalability.

How are customer service and technical support?

Customer Service:

Both customer server and technical support are very good.

Technical Support:

In our case, before we contact Palo Alto Networks technical support, we can contact the Palo Alto Networks local distributor, who provide Palo Alto Networks technical support locally.

Which solution did I use previously and why did I switch?

I forgot what the name or product that used previously, but the reason I choose Palo Alto Networks wildfire is it integrated with Palo Alto Networks NGFW that already used on the network environment

How was the initial setup?

The initial setup of Palo Alto Networks WildFire is simple.

What about the implementation team?

We’re the ones who implement the Palo Alto Networks WildFire in our customers environments.

What was our ROI?

It’s not about what we will get directly from having Palo Alto Networks WildFire as an ATD device, but it’s all about the loss of resources you suffer if you don't have it implemented.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Palo Alto Networks partner and reseller.
PeerSpot user
it_user333885 - PeerSpot reviewer
it_user333885EMEA Corporate Sales - Advanced Cyber Security Solutions at a tech company with 5,001-10,000 employees
Real User

Please refer to hybrid cloud deployment for WF500, with this setup you may pass the APK files which is not likely to have any confidential information to Wildfire Threat Intelligence Cloud and get the verdict. www.paloaltonetworks.com

See all 3 comments
Qaiser Abbas - PeerSpot reviewer
Sr. Solutions Architect at a tech services company with 51-200 employees
Real User
Scalable solution for mitigating threats and zero-day attacks; can be set up within minutes
Pros and Cons
  • "Scalable ATP solution that's quick to set up. It demonstrates good performance and stability."
  • "The only problem with this solution is the cost. It's expensive."

What is our primary use case?

Palo Alto Networks WildFire is an ATP solution. It provides advanced threat protection, so it can protect customers against zero-day attacks.

What needs improvement?

The only problem with this solution is the cost. It's expensive.

What do I think about the stability of the solution?

Palo Alto Networks WildFire demonstrates good performance. It's stable.

What do I think about the scalability of the solution?

Palo Alto Networks WildFire has good scalability.

How are customer service and support?

We came across some issues with the Palo Alto support team, but overall their support is okay.

How was the initial setup?

Like any other firewall, this product is okay, in terms of setup. The initial setup was very quick, and can be done within a few minutes.

What's my experience with pricing, setup cost, and licensing?

This product and its license is expensive.

Most of the customers get a yearly subscription.

I didn't see any costs in addition to the standard license and fees for Palo Alto Networks WildFire.

What other advice do I have?

We also provide Palo Alto Networks WildFire to our customers, and we've been dealing with it since it came into the product line.

We deployed this solution both on cloud and on-premises. It's a mixture of both types of deployment.

Palo Alto Networks WildFire is a good solution. It has been able to mitigate a lot of threats and attacks.

We have a lot of customers using Palo Alto Networks WildFire.

We have network engineers who handle the deployment and maintenance of this solution, and they are the same people who handle the deployment and maintenance of Fortinet FortiGate.

We recommend this product to people who want to start using it, but if the customer only has limited budget, then we cannot recommend it.

I'm giving Palo Alto Networks WildFire a score of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
Real User
Plenty of features, scalable, and reliable
Pros and Cons
  • "The solution has plenty of features."

    What is our primary use case?

    We are using Palo Alto Networks WildFire as a firewall to block malicious traffic. We use the IOCs, such as hash signatures matches, and IP addresses to block potential threats. Additionally, we use Palo Alto for VPN connectivity, but this is another product.

    What is most valuable?

    The solution has plenty of features.

    For how long have I used the solution?

    I have been using Palo Alto Networks WildFire for approximately three years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Palo Alto Networks WildFire is scalable.

    We have 12 offices that are using Palo Alto Network solutions.

    Which solution did I use previously and why did I switch?

    I have previously used Juniper solutions, such as the vSRX model.

    How was the initial setup?

    The solution is easy to install.

    What about the implementation team?

    We had one person from the vendor's support team help us do the implementation of the solution. They were very helpful.

    What's my experience with pricing, setup cost, and licensing?

    The price of the Palo Alto Networks WildFire license is expensive. When it came time to renew the solution the price doubled.

    Which other solutions did I evaluate?

    We are evaluating other solutions, such as FortiGate because the price of Palo Alto Networks WildFire is high.

    What other advice do I have?

    If your organization can afford this solution then I would recommend it. However, there are other solutions on the market that have similar features at a lower cost, such as FortiGate and Juniper.

    I rate Palo Alto Networks WildFire a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Network Consultant Engineer - Projects and ICT Infrastructure Services at a energy/utilities company with 1,001-5,000 employees
    Consultant
    Helps us when segmenting and securing the network
    Pros and Cons
    • "It helps us when segmenting and securing the network and all sort of technologies, all sort of next generation needs. It's next generation phases of firewall like anti-virus, sandboxing, wifi, and VPN."
    • "Other vendors have some sort of bandwidth management built into the firewall itself and Palo Alto is missing that."

    What is our primary use case?

    Our primary use cases are for firewalls, cloud, and on-premise.

    How has it helped my organization?

    It helps us when segmenting and securing the network and all sort of technologies, all sort of next generation needs. It's the next generation phases of firewall like anti-virus, sandboxing, wifi, and VPN. 

    What is most valuable?

    All of the features are quite good. 

    What needs improvement?

    Other vendors have some sort of bandwidth management built into the firewall itself and Palo Alto is missing that.

    If there was anything extra for the endpoint security and VNC that would be good, but again it's coming with Palo Alto and must come with some additional cost.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    It's very stable. With respect to scalability and stability both, I would say are quite scalable and very steady. I haven't seen any issues.

    What do I think about the scalability of the solution?

    This solution is being used corporate-wide, more than a couple thousand people. 

    How are customer service and technical support?

    Most of the time their technical support has been perfect. A few times a few of the tech support engineers did not have strong knowledge. Overall, though, it's good. 

    Which solution did I use previously and why did I switch?

    I have worked with Cisco, Fortinet, Juniper, CheckPoint, too many of them.

    How was the initial setup?

    The initial setup was straightforward. The setup took less than an hour, it's a simple firewall setup. 

    What other advice do I have?

    It's a stable product. It's pretty expensive but with respect to value for money, it's okay.

    I would rate it a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user531378 - PeerSpot reviewer
    Senior Network and Security Engineer
    Vendor
    Was instrumental in blocking new threats before other anti-virus tools were able to detect them.
    Pros and Cons
    • "WildFire has been instrumental in blocking a number of new threats, before common desktop anti-virus tools were able to detect them."

      How has it helped my organization?

      WildFire has been instrumental in blocking a number of new threats, before common desktop anti-virus tools were able to detect them. When Wannacry first came out, wildfire was detecting it and dropping incoming threats within seconds. We were dropping over 10,000 files per day with no additional firewall load at all.

      What is most valuable?

      Dynamic analysis.

      What needs improvement?

      I am very happy with WildFire and can see no obvious areas of improvement at this point.

      What do I think about the stability of the solution?

      This product is rock solid in terms of stability.

      What do I think about the scalability of the solution?

      There were no problems with scalability. We have rolled out more firewalls to clients, and no scalability issues were found.

      How are customer service and technical support?

      Technical support is fine. We have never needed to contact them regarding WildFire.

      Which solution did I use previously and why did I switch?

      We previously used Fortinet. However, we found it to miss a lot of incoming viruses, because at the time, they had no sandbox style service.

      How was the initial setup?

      The setup was very easy. Simply license the feature and enable it within your scanning profiles.

      What about the implementation team?

      This feature is implemented in-house.

      What was our ROI?

      As soon as it began dropping incoming threats, measured in days, that desktop scanners could not find, it hit its ROI.

      What's my experience with pricing, setup cost, and licensing?

      It's not particularly cheap, but it is absolutely worth it.

      Which other solutions did I evaluate?

      We evaluated Fortinet and Cisco.

      What other advice do I have?

      Do it.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.
      Updated: April 2024
      Buyer's Guide
      Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.