PeerSpot user
Architect - Cloud Serviced at a comms service provider with 10,001+ employees
Real User
Top 20
It crashes too frequently for a few boxes, but they have the best tech junkies I have worked with.

What is most valuable?

  • App-ID
  • User-ID
  • Ease of deployment and usability
  • Filtering Mechanism like SP3 Engine

How has it helped my organization?

From a technical perspective this has given us a new high as this is how a technology solution should function. From a sales perspective, we have been able to pitch the solution to new customers as it seems cheap to customers when we bundle the solution, compared to getting each device for individual functions.

What needs improvement?

  • IP SLA tracking
  • GRE tunnel support

I believe these are the major improvements in the pipeline.

For how long have I used the solution?

I've been using it for four years.

Buyer's Guide
Palo Alto Networks WildFire
April 2024
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.

What was my experience with deployment of the solution?

It crashes too frequently for a few boxes, which could be expected from a new vendor as it evolves. The best part is RMA, as you get the box back quickly if you have it in the contract.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

If it is Arrow support, it's pathetic. I wouldn't recommend them. However, if you go directly with the PA team they are the best tech junkies I have worked with.

Technical Support:

6/10.

Which solution did I use previously and why did I switch?

We used to have Netscreen as our favourite, but it went EOL. Being an MSP we have to have expertise with all the devices. Although, Netscreen is our favourite.

How was the initial setup?

I would say that this is difficult to answer, as the setup would be adaptable based on the mode you use, and the way the firewall can be configured. If you ask an expert it would be straightforward. If you ask a newbie, it would be not that difficult to configure if you follow the mentioned steps.

What other advice do I have?

Go forward, this is an amazing device to be implemented if you have the cost to bear.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user333885 - PeerSpot reviewer
it_user333885EMEA Corporate Sales - Advanced Cyber Security Solutions at a tech company with 5,001-10,000 employees
Real User

Hi Srinivas, I have Pa200 and with 20 nodes connected I'm getting around 46mgps out of 50mbps line with enabling all the security features activated. Best advice would be reaching out to a local Palo Alto Networks partner and asking for a POC. Let me know if you would need help with this. buslu@paloaltonetworks.com

See all 4 comments
it_user217794 - PeerSpot reviewer
Chief Information Security Officer at a financial services firm with 51-200 employees
Vendor
The deployment of Wildfire was surprisingly easy but inspection over different protocols needs to be improved.

What is most valuable?

Being able to discover malicious files unknown to most AV vendors.

How has it helped my organization?

It has allowed me to stop new attacks before they could gain a foothold in my network.

What needs improvement?

  • Inspection over different protocols (not just HTTP/FTP)
  • Inspecting more file types
  • Providing information back to the community that it uses to support its product.

For how long have I used the solution?

I've used it for three years. However, my current company isn't using the product. I took a different engineering route into the company and I decided to use other protection solutions and not Wildfire.

What was my experience with deployment of the solution?

The deployment of Wildfire was surprisingly easy.

What do I think about the stability of the solution?

Wildfire itself was a very stable product.

What do I think about the scalability of the solution?

I never had any issues with scalability. When I enabled it, it seemed to work in the environment that the firewall was already servicing.

How are customer service and technical support?

Customer Service:

Great when I was at a large company but average or less than average at a small company.

Technical Support:

Overall their support people are better than most tech companies.

Which solution did I use previously and why did I switch?

There was no solution in this space before Wildfire. Both FireEye and Wildfire came onto the market right around the same time.

How was the initial setup?

It was straightforward as I could, literally, turn on the firewall settings in five minutes or less.

What about the implementation team?

You really don't need to pay to turn it on. The configuration is very simple.

What was our ROI?

There are two levels of Wildfire.

  1. The free version which is great, so I would guess there is no ROI on this version
  2. Then there is the subscription version of the service and this is a very affordable yearly subscription per firewall

What's my experience with pricing, setup cost, and licensing?

Initially, the product doesn't cost anything for the first tier of usage you can prove the product before buying it.

Which other solutions did I evaluate?

  • FireEye
  • Blue Coat
  • ProofPoint.
  • Even as the more the list of products I look at each year is pretty long.

What other advice do I have?

If you're running Palo Alto firewalls there is no reason not to use it at the free level. Once you have run it for a while at the basic level, you can make an educated decision if it's worth paying for the subscription (it is).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user333885 - PeerSpot reviewer
it_user333885EMEA Corporate Sales - Advanced Cyber Security Solutions at a tech company with 5,001-10,000 employees
Real User

Best bit is out of 27000 customers of Palo Alto Networks, you are getting intel from every single PA appliance which resembles to millions of users' data. The time for wait is about to drop to 5min from 15min.

See all 2 comments
Buyer's Guide
Palo Alto Networks WildFire
April 2024
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.
Sr Security Engineer at a computer software company with 51-200 employees
MSP
Application encryption is useful, but it's somewhat pricey
Pros and Cons
  • "WildFire's application encryption is useful."
  • "The system performance degrades after the solution has been deployed for some time. The data that it gives us becomes a little bit slow. When you try to get some data for troubleshooting, it seems like it's working hard to extract that data."

What is our primary use case?

We use WildFire for malware protection in our customers' companies.

What is most valuable?

WildFire's application encryption is useful.

What needs improvement?

The system performance degrades after the solution has been deployed for some time. The data that it gives us becomes a little bit slow. When you try to get some data for troubleshooting, it seems like it's working hard to extract that data. 

For how long have I used the solution?

I've been selling WildFire for more than two years.

What do I think about the stability of the solution?

WildFire is stable.

What do I think about the scalability of the solution?

Wildfire is scalable.

How are customer service and support?

Palo Alto support is very slow in this region.

How was the initial setup?

WildFire is easy to deploy. I have been working on these solutions for quite some time, so I don't foresee any issues.

What's my experience with pricing, setup cost, and licensing?

WildFire is a little bit pricey. Sometimes it's difficult to sell it to customers at the current price.

Which other solutions did I evaluate?

We sometimes use Fortinet FortiGate for clients. It depends upon the requirements, which vary from customer to customer. 

What other advice do I have?

I rate WildFire six out of 10. To people considering WildFire, I recommend that they understand their own needs. They should do the proper due diligence. Right now, everybody's cutting costs because of COVID-19. They're trying to automate most things through the PA, so the cost-cutting is going to be a major factor in the future.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Consultant at a tech services company with 501-1,000 employees
Reseller
Different deployments available, highly scalable, and plenty of features
Pros and Cons
  • "The solution is completely integrated with all the other Palo Alto products. I think that it is the best part for endpoint protection. The firewall features include URL and DNS filtering, threat protection, and antivirus."
  • "The threat intelligence that we receiving in the reporting was not as expected. We were expecting more. Additionally, we should be able to whitelist a specific file based on a variety of attributes."

What is our primary use case?

We are using the solution for our zero-day advanced persistent threats(APT). Additionally, we are using it as our only sole network distribution.

What is most valuable?

I have found that there are many good features found with this solution. There is the option of cloud and an on-premises version. 

The service-level agreement(SLA) provides the ability to converts the unknown to the known in less than five minutes. 

The environment analysis runs in multiple areas and does not just execute in one area, such as the virtual hypervisor.

The solution is completely integrated with all the other Palo Alto products. I think that it is the best part for endpoint protection. The firewall features include URL and DNS filtering, threat protection, and antivirus. 

What needs improvement?

The threat intelligence that we receiving in the reporting was not as expected. We were expecting more. Additionally, we should be able to whitelist a specific file based on a variety of attributes.

In a future release, they could make the solution be a stand-alone deployment, one that does not need another Palo Alto solution and can integrate with any other solution from another company. For example, we could use this solution together with other solutions, such as Fortinet firewalls or endpoint solutions. 

What do I think about the stability of the solution?

The solution is stable and reliable. Since it is on the cloud we do not have to worry about this much.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 400 users using the solution. We currently do not plan to increase the capacity because our maximum amount of users would be 500 users and we only have approximately 300 on-premise users at this time while the rest of them are working remotely.

How are customer service and technical support?

I have found the technical support responsive.

How was the initial setup?

Since it is a cloud-based version the setup was straightforward and easy, we just have to activate the license to use it.

What's my experience with pricing, setup cost, and licensing?

We are on an annual subscription. When we purchased the firewall, we had activated this solutions license for a minimum of one year. The price of the solution is fair.

What other advice do I have?

I would recommend this solution to others.

I rate Palo Alto Networks WildFire a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Head Of Operations at Rah Infotech Pvt Ltd
Reseller
I like the attention to detail. It is easy to manage.
Pros and Cons
  • "The reporting feature helps our performance."
  • "I would give this product a rating of 9 out of 10 due to some slight issues of performance."

What is our primary use case?

The primary use case for this solution is the attention to detail. IT is also easy to manage, and easy to use. It is a really good product.

How has it helped my organization?

The reporting feature helps our performance. 

What is most valuable?

I really like the product, it is easy to manage and easy to use.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

In the duration of our use, it has been stable.

What do I think about the scalability of the solution?

It is a scalable product. We have had no issues with scalability.

How is customer service and technical support?

I have not had issues with technical support of this solution.

How was the initial setup?

The initial setup was very easy for us. 

What's my experience with pricing, setup cost, and licensing?

The pricing is OK, it is not too expensive.

Which other solutions did I evaluate?

We looked at other products, but found PaloAlto to be the best solution for our needs.

What other advice do I have?

I would give this product a rating of 9 out of 10 due to some slight issues of performance.

Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller of this solution.
PeerSpot user
PeerSpot user
Presales Technical Consultant at a tech services company with 51-200 employees
Consultant
The way that the product process or handle the traffic, is one of the best in the industry.​

Valuable Features:

It has one of the best WebUIs that I have used, because at a glance looks simple, but offers us a lot of options to secure all the traffic that is passing through the device (or all traffic that the user decides to pass through). Besides, the way that scan the applications to detect what kind of application is do not affect anything about the device's performance. The way that the product process or handle the traffic, is one of the best in the industry.

Improvements to My Organization:

Well, I work as a security consultant, so one of my functions is to help and provide to the end users with recommendations about technologies or process to secure their network. So, one of my customer decide to migrate from TMG/UMG to Palo Alto, it took a while, but during this process, I showed them many ways to improve their current security with Palo Alto, and after a while, they are very comfortable with the technology, for them now, it is easier to apply some kind of web filtering or application filtering than the past.

Room for Improvement:

I'd like to see a wizard to create IPSec VPNs. They need to  improve the graphics to show the network behavior.

Deployment Issues:

Deployment is easy.

Stability Issues:

The stability is acceptable.

Scalability Issues:

It depends about the project, but offers a good HA option.

Other Advice:

Always show to the customer what the product can do for them and what not, is a good practice, because they can open their eyes and to be sure what are the benefits of that technology. Always analyze the network topology, using the customer's network diagram and ask every doubt that you have, for my experience a good analysis and deployment plan give us a successful implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Consultant

What would you like to know about network behavior that you currently cannot know/see?

it_user1189212 - PeerSpot reviewer
Technical Support Engineer at a venture capital & private equity firm with 501-1,000 employees
Reseller
Excellent threat protection, great technical support, and an easy setup
Pros and Cons
  • "The way that the solution quickly updates to adjust to threats is the solution's most valuable aspect. When there's a security attack, within five minutes, all Wildfire subscribers have access to updates so that all systems will be safe. Its threat prevention is way better than other vendor products."
  • "The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective."

What is our primary use case?

We primarily use Wildfire products to prevent attacks. As resellers, we showcase the Wildfire capabilities like handling known and unknown threats on the customer side. 

What is most valuable?

The way that the solution quickly updates to adjust to threats is the solution's most valuable aspect. When there's a security attack, within five minutes, all Wildfire subscribers have access to updates so that all systems will be safe. Its threat prevention is way better than other vendor products.

What needs improvement?

In terms of threat prevention capabilities, the solution doesn't need any improvements that I can see. We've been quite satisfied.

The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective.

For how long have I used the solution?

I've been using the solution for nine months now. I'm new to Palo Alto Networks but I have been using the solution since I started working with Palo Alto Networks on the reseller side.

How are customer service and technical support?

We've dealt with technical support in the past. Once you open a ticket from the support portal, you will be assigned an engineer. That engineer will only focus on your case until it is solved. It's unlike other vendors that don't necessarily give you the same engineer or service representative for the same ticket. It offers good continuity when there are issues to be resolved. We've been quite satisfied with their level of service.

Which solution did I use previously and why did I switch?

I've used Sophos Firewall in the past. They can also block or scan threats. 

How was the initial setup?

The solution is very straightforward. Setting it up is easy. We just create a Wildfire profile then apply it on the security parcel. It is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is a bit higher, but it's worth the extra money you will spend because of the protection that you get.

What other advice do I have?

I really recommend Palo Alto Networks. Out of 10 stars, I would give 11. 

I would recommend the solution because it's so easy to deploy and when you read the security profiles, it's very easy to handle, unlike other vendors. When it comes to threat protection, the features are easy to use and understand.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Assistant Principal at a government with 1,001-5,000 employees
Real User
Excellent for remote access and very stable
Pros and Cons
  • "Remote access is excellent."
  • "Management and web filtering can be improved. There should also be better reporting, particularly around web filtering."

What is our primary use case?

We use it for remote access and security.

What is most valuable?

Remote access is excellent.

What needs improvement?

Management and web filtering can be improved. There should also be better reporting, particularly around web filtering.

For how long have I used the solution?

We've had it for years.

What do I think about the stability of the solution?

It is very stable.

Which solution did I use previously and why did I switch?

We were using another solution. We switched for more features.

How was the initial setup?

Its initial setup is complex. It is specialized. It is not off-the-shelf stuff. 

What about the implementation team?

We used a reseller. It took six months. You need two to three people for its deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It depends on the features. Additional features cost additional money as well.

What other advice do I have?

I would rate this solution an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.