Radware DefensePro Room for Improvement

This solution may not cover all of the requirements in situations for which I am unfamiliar, and there is always room for improvement. View full review »

We have no problem at all with Radware DefensePro. I have recommended it to more than 50 clients with no complaints about the interface's ease of use. There are some technical issues. For first time users, the security configuration is a continuous learning process. It is not easy. Radware DefensePro requires a continuous learning process. Using this technology, we can improve our network. That is why we recommend the product for security monitoring. Based on the different attack mechanisms, we use Radware DefensePro to provide security for our clients' networks very effectively. View full review »

The customer service needs to be improved. I do not mean the support, but specifically the customer service. They didn't listen to what we were asking for and what we needed. When we went to upgrade, we kept telling them what we needed and they would offer something else. It was as if we were trying to buy oranges and they would offer us apples. We corrected them and offered additional detail, yet they continued to come back and offer us the wrong solution. This was very expensive and ultimately, we decided to look elsewhere. This product would be improved if ongoing live monitoring with dashboards were added. View full review »

Converting or offering integration with the cloud solution would improve the product. Maybe a solution that does more to track the behaviors for the site and enhance the intelligence and proactive behavior. View full review »

There was occasionally a lack of communication between the distributors, the vendor, and companies that can affect how the solution operates or is implemented. The level of knowledge of the product by support was not so high in the past. There were miscommunications about integration capabilities. This is just something I noticed, and it was a few years ago, so I'm not sure if the problems have already been dealt with, or if it was a one-off case. The solution needs a bit more functionality. It would be good if DefensePro could have anti-bot functionalities in order to stop bots like web scrapers from getting onto our customers’ network. The solution should aim to be a multi-functional platform. It could be cloud as well, but offer a mix of functionalities under one line of products. View full review »

The documentation needs improvement and the best practices need adjustments. I find I spend a lot of time searching for information and documentation related to implementation. They need to provide better sources to make things easier. The performance needs to be better. The solution needs high availability. It would help you avoid some of the trouble with configuration. View full review »

Better integration with the automated incident response platform, and the ecosystem in general, would be an improvement. Everything should be automated and seamless. I would like to see more focus on layer seven protection. This is the application layer. View full review »