We've always received support when needed.

I am dissatisfied with the technical support offered. The lack of a local team available during our business hours presents a significant challenge for our operations.

Their technical support is excellent. Radware always responds with what is necessary.

I don’t directly deal with technical support. That is the responsibility of others.

Technical support has been good in general. We are satisfied with their level of assistance. 

The customer support wasn't great but it was reasonable. 

We have not been in contact with technical support for issues other than during setup and deployment. In those cases they were helpful.

Radware's customer service is very good. My team always uses it. It's definitely something they need to improve on, but we don't have any complaints at all.

Technical support is good, I would rate it a five out of five. 

Technical support is okay.

Sometimes it is useless in the analysis, especially if you specify that the device turns off or restarts by itself. It would take a quick way to bypass the initial analysis process and go directly to sending a new DefensePro.

The support provided is very knowledgeable. We do not need to use them much since, as a distributor, we are trained and certified on the platform.

Technical support has been fine overall. They are very easy to work with. We're satisfied with the level of support we've been given overall.

The technical support is okay. They are very accessible and they have different levels of services, depending on your plan.

Really, I don't have a need to contact technical support. The support materials are good enough and the product works well.

Their tech support is fantastic. Their response time has been good.

Technical support is excellent. I have a support technician who I can call 24/7.

I haven't gotten a chance to work with technical support. I can't speak to their level of knowledge or their responsiveness in terms of dealing with issues.

Technical support is okay, however, it could be better. We're not directly operating the device, and therefore don't have too much access to them, however, there have been some communication breakdowns.

Technical support is okay. I had some trouble in the registration account prior to deployment, but it was fixed. They were not very fast or responsive, however. It took about one week to resolve the issue.