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ServiceNow Security Operations Room for Improvement

Director Customer Success and ServiceNow Practice Lead at CoreSphere, LLC

Forester and Gartner rate ServiceNow products and services with top marks.  For example, refer to "The Total Economic Impact (TEI) of ServiceNow IT Applications" report by Forrester for further details.  There are many other 3rd party reviews by other sources as well such as the following 2 examples:

* 2020 Gartner Magic Quadrant for Software Asset Management Tools Report

* ServiceNow Analyst Report - ServiceNow a VSM Solution Leader - Forrester Wave Value Stream Management Solutions, Q3 2020, 

Given their top ratings, ServiceNow continues to build on the innovative platform by adding depth and breadth to their platform, applications and services.  Just last year, ServiceNow became FedRAMP HIGH certified and helped migrate its customers to a more secure Government Computing Cloud (GCC) platform. 

ServiceNow's releases continues to grow both organically and through acquisition.  With each new release (usually 2 per year), ServiceNow provides customers with additional features, functions, applications and services that enables higher customer ROIs. For example, additional apps/tools are added to the platform (e.g. Integration Hub) which includes pre-built spokes that reduce the level of effort to integrate ServiceNow with other systems.  

In my experience, ServiceNow provides its customers/clients and prospects an excellent platform to modernize processes through pre-built workflows, low-code/no-code platform, custom development platform, and a wide offering of applications in the following suites:  ITSM, ITOM, ITBM, SecOps, GRC and HRSD applications.  

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Technical Consultant / IT Architect at Alpha Data

The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.

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Sr Manager - Delivery Head (ANZ & South Africa) at a computer software company with 1,001-5,000 employees

The threat intelligence module needs a better dashboard.

Having a single, unified dashboard that gives me a 360-degree view of all of the modules would be very useful.

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Find out what your peers are saying about ServiceNow, Splunk, Palo Alto Networks and others in Security Orchestration Automation and Response (SOAR). Updated: November 2021.
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