Trend Micro Apex One Reviews

While we consider all the features to be valuable, we occasionally encounter issues with the performance. My technical team would be in a better position than I to address these. 

The technical support should be more proactive. I rate it as an eight out ten. 

There should be better support for ransomeware. It would be nice to see proper security terms, technical improvisations in terms of security.

I have been working with Trend Micro Apex One for nearly two years.

I rate the scalability of the solution as an eight out of ten. 

There should be more proactice technical support and I rate this as an eight out of ten. 

We did not really work with other solutions prior to Trend Micro Apex One. 

The initial setup is not that tough. It's easy. 

The price of the solution is fine. 

I rate Trend Micro Apex One as a 7.5 out of ten. 

We use the solution as a central server so that clients may be deployed on their PCs.

We use it for client endpoint purposes.

We have found the reports to be most valuable. Apex Central provides good reports, affording control and a birds-eye view of what's transpiring.

The endpoints should be addressed. Occasionally, certain driver versions, such as the original PC drivers and the ones that are HP, would read something as an external threat and this would cause us problems. In reality, these were nothing more than false alarms. In a big environment, this presented an issue at the time. The issue was, in fact, internal and not external, such as that originating from a driver, like a graphics card driver, or a DLL file. Alarms were going off in all our PC's and this was a problem we encountered with a major customer of ours. However, a patch was released and the problem was dealt with. 

The support could also be better.

Don't get me wrong. I am not saying that the solution is not user friendly, but some of the patches are creating problems, such as those of the driver that we are struggling to trace out. 

I have been using the solution for the past three years.

So far the product has proven stable and implementable.

The solution is scalable and I plan to continue to use it in the future. 

The technical support and the extent of its knowledge should be worked on.

The installation is very cool. It is so nice.

It took 20, perhaps 40, minutes.

The technical team needed for the deployment and maintenance can vary. It depends on the company's environment, or the project or contract involved. I am not referring to the 20 permanent users I mentioned but to the customers, the clients. The number may be 18, it may be 15. It varies.

It used to be that the customer had to pay for licensing fees. Sometimes he dealt directly deal with our company and at other times with that of Trend Micro, which would have dealings with us.

Whether the license is monthly or annual depends on the deal of the company. When a company is international it may have a global contract that would be relevant. Otherwise, the deal may vary according to the country or partner involved.

Trend Micro Apex One is a good product, with the inclusion of more features. 

Some projects will involve the implementation of the solution and others will be upgraded versions from OfficeScan to Trend Micro Apex One or Apex Central. Our control manager has switched to Apex Central. Sometimes a small company will be involved and at other times the implementations.

The solution is both cloud-based and on-premises.

We have around 20 customers using the solution.

I rate trend Micro Apex One as an eight out of ten. 

We are using this product for endpoint protection on all of our workstations and servers.

We are using this as an antivirus solution and all of those features are helpful.

The support could be more customer-friendly, although my experience with them has been okay.

We have been using Trend Micro Apex One for a couple of years.

This is a very stable product and we plan to continue using it.

We have approximately 1,000 users.

I have rarely been in contact with technical support, but my experience with them has been okay.

The installation process is straightforward. We are automating it, so I am not sure of the time that it takes to deploy. Installing it is done through our group policy.

Our organization deployed it with an in-house team before I joined.

The cost of this solution is mid-level; not cheap nor expensive. The subscription is paid on an annual basis.

The evaluation of products took place before I joined the company.

Overall, this is a good solution and I can recommend it.

I would rate this solution an eight out of ten.

We are using it as an antivirus solution. We are testing the Data Loss Prevention feature, but basically, we are using it for our endpoints in a segmented network. There is not so much traffic to the internet.

DLP is a solid feature in the product. I like it very much. It is very useful in our environment.

It is also a very stable solution. Their support is also very good.

Trend Micro should make the agent lighter. When we run the scanning process, it consumes a lot of memory, and the performance is degraded. It is very invasive. It could be lighter. When we used Symantec, we didn't have this problem when we ran our scanning process. It worked like a charm. On the endpoints, it didn't feel like that the process is running, whereas, in Trend Micro Apex One, we can feel that the endpoint is running slow. Sometimes it even hangs. Scanning should be faster.

I have been using this solution for around three months.

It is very stable.

It should be easy to scale. We have 40,000 subscriptions.

We are using the support from our region, and they provide very good support. They have very well-trained people. 

We are migrating next week from Symantec Endpoint Protection to Trend Micro. We are part of a corporation that has offices in many countries of South America. We signed an agreement with Trend Micro, and that's why we are switching to Trend Micro.

The initial setup was straightforward. It takes a day to configure the server for configuration policies and other such stuff. For the deployment of the endpoints, it can take 15 days to set it up at the workplace.

Our IT department has around two people working on IT infrastructure and security. Those are the required people.

We have a yearly subscription. Our subscription includes all solutions of Apex One, such as endpoint protection, DLP, and ransomware protection. We are paying around $30 for each.

I would recommend this solution. Apex One has to make some changes to the scanning process. That's a negative point, but on the other hand, we get good support that responds almost immediately to our requests. 

I would rate Trend Micro Apex One a seven out of ten.

We use Trend Micro Apex One for endpoint scanning.

They have a wide range of products, including a couple for virtual patching, which is very important. They also have, cloud-based sandboxing options.

I would like to see the initial setup simplified to make it less complicated, and the price reduced.

Normally, I've seen the price of any antivirus for the first year where they will give you a free price comparison and a discount of 30%, 40%, but the second year, after renewal, they'll give you the normal standard list price.

I have been working with Trend Micro Apex One for more than three years.

We work with on-premises solutions. There is no option for cloud solutions by default.

We are using the latest version.

Trend Micro Apex One is very stable.

I have a very small network of 152, and I expect it to be scalable. People are using it at 3,000. You go as you need more.

We had 140 to 170 or 200 users, but have had to cut back due to the pandemic. It's now between 140 and 150.

We intend to increase our usage by another ten or fifteen percent in the future.

There will always be problems to fix, but once it's stable, it's stable. For the first three months, there is always the fixing of problems and getting updates.

I am also working with Symantec Endpoint Security. I started using Trend Micro Apex One because Symantec was acquired by another company, and I was looking for a change.

It is not as simple as it appears, but there are numerous options available. They include mobile security, as well as many other features. So you'll need some tricky options such as the use of servers and other such things. It isn't as straightforward as Symantec. 

When I use Symantec, it's simple, but Trend Micro has a lot of features, such as DLP, security, cloud sandboxing, and more. It requires the use of three or four servers.

The initial setup and consult will take one or two days, but the deployment for the branches will take five to seven days. In total it can take up to 20 days to move the package.

We have a technical team of two administrators who maintain this solution,

We completed the implementation ourselves.

The price is very high in comparison to EDR, XDR, and MDR. The pricing is quite high. 

When compared to Symantec, Kaspersky, and others the price is higher, they are more expensive. 

It is possible that it is more expensive because they only provide the solution on-premises.

Licensing fees can be paid yearly or with an option for three years.

We have a three-year perpetual license that is set to expire in May. We are considering renewing the license or exploring other market options.

My three-year contract expires in May, and I am just looking into other endpoint and EDR solutions.

I would recommend this solution to others.

I would rate Trend Micro Apex One an eight out of ten.

We are using Trend Micro Apex One for endpoint security.

The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use.

Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future.

I have been using Trend Micro Apex One for a short period of time. However, the company I work for has been using it for a few years.

The solution is stable.

Trend Micro Apex One is scalable. 

The technical support is satisfactory, the support could be better.

I have used CrowdStrike.

Trend Micro Apex One is easy to administer. They have different consoles to manage different aspects of the solution. If you want to use XDR you have to use Vision One and that is not good.

I would recommend this solution. However, we have found that CrowdStrike is better.

I rate Trend Micro Apex One a six out of ten.

We're using Trend Micro Apex One for protection against threats.

The security Trend Micro Apex One provides is okay.

The device, e.g. laptop, becomes slow after installing Trend Micro Apex One, so this is an area for improvement. The security it provides is okay, but it causes slow performance after installation. Personally, I don't like this software, because I can install and use other solutions that won't affect the performance of my laptop, though Trend Micro Apex One has many uses.

My company has been using Trend Micro Apex One for more than one year.

Trend Micro Apex One is a stable software.

Installation of this software was quick. It took just 10 to 20 minutes to complete the installation.

I'm an infrastructure consultant, not part of the security team. My company is a system integrator in Thailand. We have many, many silos, e.g. we have the security, data, network, and development teams. My role is under the network team.

I wouldn't recommend Trend Micro Apex One to other users who want to start using it.

My company pays for the license of this software, but I don't know if it's a monthly or a yearly subscription.

My rating for Trend Micro Apex One is a five out of ten.

This product is set up on our company laptops and I used it to scan files to ensure there is no virus or malware on my PC.

Sometimes when I browse to a website, there will be malicious content and it will be pointed out by Trend Micro.

This product automatically scans my email attachments to make sure that there is no malware or any malicious code.

Another advantage is that the level of resources it consumes is not very significant. I can run a full scan and it won't cost too much in terms of resources, which is good.

I would like to see behavior analysis capabilities included. This type of module can effectively detect an attack, like ransomware. This is not something that I have at the moment.

The dashboard could be a little bit easier.

I have been using Trend Micro Apex One since I joined the company, six or seven years ago. The company was using it prior to that.

This product is quite stable and reliable.

There are between 200 and 300 users in the company.

Our IT department handles technical support, so if I need help then I don't contact the vendor directly.

Our IT department is responsible for deployment and maintenance. They follow ISO compliance and keep the product up to date.

Licensing fees are paid on a yearly basis.

This product is easy to use, doesn't consume too much in terms of resources, and has automatic scanning. Because of these features, I recommend it to other users.

I would rate this solution an eight out of ten.