Business Intelligence
BackOffice & Web Access
Tech Support
Business Intelligence
BackOffice & Web Access
Tech Support
With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.
Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info.
Myself only one year, but my organization has been on the platform for four years.
None that I am aware of. Our account manager was able to listen to our needs and determine how much work needed to go in so that we would prepare.
Seldom, if any.
None.
10 out of 10!
Technical Support:10 out of 10!
It was straightforward, but we took a while to ensure that the platform would serve our organization the right way.
In-house.
ESS, HR/Payroll Core.
Payroll processing/tax filing.
12 years.
I was not employed at that time.
8/10, our company has had issues with response time, but being in payroll my response time has been fairly quick and timely.
Technical Support:9/10, there are times we are able to stump the tech.
We are currently using Kronos Workforce Ready Time Labor Management. We switched from UTM because the reporting feature was HORRIBLE and UTM could not really address our needs and issues.
We're able to get more access to info quicker.
Online enrollment has saved a lot of paperwork, reduced errors, improved efficiencies.
They need to update the open enrollment and life events process, make it more flexible, and update the look and feel.
Since 2009.
No issues.
No issues.
No problems.
Very good.
Technical Support:Very good.
Ceridian
Straightforward.
In-house team.
Workspace, Peoplesoft, Ceridian.
We use payroll via back office.
The payroll function is immaculate; we rely on it 100%.
It was a Y2K solution; we implemented it in 1999.
We have not encountered any deployment issues.
We have not encountered any stability issues.
We have not encountered any scalability issues.
It seems our NSR changes quite frequently (because of good opportunities for the NSR). However, I've spoken to so many new people lately (not my NSR) that customer service is sometimes frustrating.
Technical Support:Level 2 support is not frequently needed; however, most of them are good at what they do.
We have been using Ultipro since Y2K.
A vendor team implemented it.
Salesmen from Ultipro seem to be intent on the sale... then they disappear!
It has helped us to streamline our processes and eliminate administrative tasks.
Advanced benefits administration should include more-complex benefit setups (ex: items dependent on something else).
I have used it for four years between two different companies.
We have not encountered any deployment issues.
We have not encountered any stability issues.
We have not encountered any scalability issues.
Customer service is very good.
Technical Support:Technical support is excellent.
We switched to UltiPro for more functionality and financial reasons.
Initial setup was very straightforward. Our consultants were knowledgeable and easy to work with.
I rate the vendor team that implemented it very high.
It has the best pricing ever. You get so much for your money.
I have looked at other systems in the past. I have used other systems in the past. I would always continue to go back to using Ultipro.
Ultimate Software makes a great product. And it is always changing for the better!
The ease of use. Ultipro is easy for both the tech savy HR person to those with limited knowledge of using HCM applications.
We were able to automate several job changes where our team made several data entry mistakes. By doing this it reduced cost being misallocated in the GL.
Customization of labels in headers on the pages to fit the actual business verbiage used at your specific organization.
10 plus years.
No.
No.
No.
Scale of 1-10, 7.
Technical Support:Scale of 1-10, 8.
Straight orward if you have a general understand of the offering. I would suggest for new implementations diving more into the functions of the organization and tying specific function of Ultipro to a problem so that the benefit of the investment can be seen faster.
In-house scale of 1-10, 5.
No.
Yes, ADP.
We just love everything we are using. We are excited to take what we have learned and implement new areas that will help our managers and employees.
Our performance review process is probably the best example. We have gone form 1200 employees processing paper reviews to having everything being online and at our finger tips.
The area of improvement is probably in the area of benefits. Maybe we are not set up correctly. It seems like we have to make a lot of corrections.
We went live in July, 2014.
We did have deployment issues. We had employees that were not assigned to the correct states and we are still doing W-2 corrections.
We do not encounter stability issues very often.
I did not encounter any issues with scalability.
I would give customer service a rating of 6/10. Our rep does not seem to know very much.
Technical Support:Technical support is good.
We used ABRA. It was not employee friendly.
The setup was pretty straightforward.
We implemented the software in-house.
It may seem pricey, but isn't in the long run for what you get.
We evaluated ABRA.
Go for it!
Hi there, congratulations on successfully transforming your performance review process. That's huge!
Thank you for sharing your experience with us. Your feedback is valuable and I sent it to the team to help us continuously improve. Please let me know if there is anything I can do to improve in the future.
Thank you,
Micole Kaye, Ultimate Software
Hi Juan, thank you for sharing your experience with us. We appreciate the kind words. Have a great day.