We performed a comparison between SAP HCM and UKG based on real PeerSpot user reviews.
Find out in this report how the two Benefits Administration solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I think HCM was the most stable for me...It is a very scalable product."
"SAP HCM has a good performance."
"All of the core processes are very valuable aspects of the solution. These include personnel, administration, organizational structure, and payroll."
"The most valuable feature is Organizational Management (OM)."
"The tool's most valuable features for our HR operations include easy reporting capabilities, which allow us to generate reports for management meetings and auditing purposes. Additionally, it supports appointment preparation and processing benefits."
"Technical support is excellent."
"The payroll and time management features are useful."
"They have some interesting features in the learning space."
"UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."
"I like UKG's integration."
"The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good."
"The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years."
"I have found the most valuable feature to be business intelligence and Cognos reporting."
"The solution's UI is good. Also, it is very easy to use."
"It would be very helpful for our company if a new version was released with the ability to contain all of the things that we have newly introduced in our company."
"The solution is rather expensive."
"There are already success factors for the cloud solution which cannot be integrated into S/4 HANA."
"It needs a lot of end user training as it is not intuitive at all."
"The breadth of functionality offered by SAP HCM comes at a cost."
"SAP HCM could improve by having more resources and making it more user-friendly. It is complex."
"The current platform is quite rigid and not as flexible and end-user friendly as other HR solutions."
"It is a bit tedious and manual to work with."
"The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."
"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."
"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."
"I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports."
"UKG could be a little more flexible in some areas."
"I would like the capability to use UKG as a single platform without the need to alternate between systems."
"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."
"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."
SAP HCM is ranked 4th in Benefits Administration with 45 reviews while UKG is ranked 6th in Benefits Administration with 117 reviews. SAP HCM is rated 7.6, while UKG is rated 7.8. The top reviewer of SAP HCM writes "Efficiently handles the entire hire-to-retire cycle management within an organization and the ability to scale is outstanding". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". SAP HCM is most compared with SAP SuccessFactors, Workday, Oracle HCM Cloud, ADP GlobalView Payroll and P&I LogaHR, whereas UKG is most compared with Workday, SAP SuccessFactors, PeopleSoft, Dayforce HCM and Saviom Resource Management. See our SAP HCM vs. UKG report.
See our list of best Benefits Administration vendors, best Talent Management vendors, and best Cloud HCM vendors.
We monitor all Benefits Administration reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.