UKG Reviews

We are a new customer, still implementing. The implementing staff has been very friendly.

I am looking forward to the new workflows.

More explanations on the required spreadsheets for implementation; explanation of each field in the spreadsheet.

We are still in the implementation stages.  There are several spreadsheets that we use to upload info into ACT.  When we are having our info calls, they touch base on each of the columns and give examples of what that column represents or what you are looking for in this column.  But, when we go to enter this info in, it become a foreign language and we are left feeling frustrated.  We have to skip those columns and ask again what they are for.   It would be nice if when we go to fill out these fields that we could hover over the column header and read a description what you are wanting in that column.    Also, if 85% of your clients come from ADP, why not have a more customized spreadsheet for ADP rather than a generic spreadsheet?   We were discussing Data conversion and some of the columns came over on the ADP dump and some didn’t.  Making a spreadsheet for ADP would give you the option of saying at the top of the column that this comes over from ADP data conversion and not needed unless you want to change that info.  Honestly, why isn’t it assumed that everything in your current system is accurate?  I just adds confusion to the data conversion saying you can add this field and change it if it’s not accurate in your current system.

We are not using it yet, July 1.

We are still deploying it.

We previously used an older version of ADP.

Initial setup feels complex at the moment.

An in-house team is implementing it.

Before choosing this product, we did some demos.

Payroll

BI reporting

Performance management

Onboarding

Employees now use an online application for onboarding.

• Recruitment

I have used it since 2007.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is OK.

Technical support is good.

We previously used a different solution. We switched because of poor customer service and cost.

Initial setup was straightforward.

An in-house team implemented it.

I'm not sure about ROI; it is not my area.

Get an attorney to review the contract.

Before choosing this product, we also evaluated ADP, Ceridian, and Oracle.

• Payroll
• Benefits Administration
• Compensation Management

• Creating salary worksheets in the Compensation Management module for our yearly merits

I wish UltiPro had the functionality as an administrator to view a user's screen or what they are viewing when trying to help troubleshoot if the user is not onsite.

I have been using it myself for two years; our company, 10 years.

I was not with the company when they deployed it.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 8/10.

Technical support is 7/10.

I used InfinityHR at my past job but starting using UltiPro when I switched jobs.

The price for the product is high but it has a lot of functionality.

• Performance management
• Cognos

It has given us more information.

• Comp admin for bonuses

I have used it for 10 years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is very good when you get their attention.

Technical support is very good when you get their attention.

We did not previously use a different solution.

The most valuable features are the payroll and the tax payments and processing.

The web processing has enhanced processing.

Making adjustments should be easier and in the web; also, tax recon in the web.

I have used it since 2010.

We have encountered deployment issues. At our Chicopee location, we had a bad implementation person.

We have not encountered any stability issues.

We have not really encountered any scalability issues.

Customer service is 5/10.

Technical support is 6/10.

We did not previously use a different solution.

Initial setup was complex understanding what we will need.

An in-house team implemented it.

The intuitive interface, reporting capabilities, and the fact that it really offers the full suite of HCM.

Allows approvals of various things to happen by a group of managers/leaders who are often traveling, located in a variety of places, etc.

From an implementation standpoint (not at my current organization), taking the time to truly listen and understand unique complexities that might be outside standard capabilities of the system.

Implementation (at former employer) - 8 months

Current user - 6 months (but company I'm with has been with it for much longer)

Yes at former employer - accommodating requirements by government contractor and Deltek.

No.

No.

Excellent.

Excellent.

Yes, Silkroad - it was terrible in every sense.

Much longer answer than I have time for.

In house.

Everything is negotiable.

Yes - Workday, Oracle, Kronos.

UTM

Increased productivity in HR and Payroll departments. Improved Benefits administration.

Longer time period with implementation team.

3 months.

UTM not set up correctly.

Implementation team - Awesome.

Post implementation team - Not going well.

OK.

No.

A lot to implement at once.

A vendor team - great experience.

Yes, ADP.

Onboarding and recruiting - flow directly to core.

Ease in process, less paper work and quicker onboarding.

Ability to use fillable forms.

We're currently implementing.

Not known yet, we are about to launch.

No.

We had issues initially, but have received great support from both our customer service manager as well as Eric.

9 out of 10.

In-house.

More streamlined process, integrated and seamless process.

Yes - People Fluent and Infor.