The flexible schedule is the most valuable feature. It was very easy to set out a rotation. If somebody went on a holiday, it was easy to take over for those particular dates. In many other systems, you either have to take over for good and then remember when the person is able to take it back. But here, you just say that on a particular day, somebody else is covering for you. It was very flexible. The feature was called Override.

The alert calling feature is the best because notifications are delivered via phone calls or text messages. We have 150 users who receive mobile alerts with no issues. We like the solution's calling feature better than competitive products. 

The dashboards are easy to use. 

The most valuable feature of the solution is helpdesk escalation. VictorOps has a feature that acknowledges the incident and escalates to the next level with a simple click of a button. Each level can continue to escalate the issue by clicking on the button.

The on-call scheduling and the alerting. It completely changed our organization as far as recognizing system-generated alerts and responding to them.

It captures the incidents from New Relic and sends out notification when there is a critical alert.

The most valuable aspects of this product are the integration pieces. It is pretty much limitless, and I also enjoy the reporting aspects as I use this product to assist in RCA’s.

The most valuable feature of the product is how they allow you to do the scheduling compared to the other companies. I switched from PagerDuty to VictorOps because the time that it would take for me to create a full-on schedule for a single item would be anywhere from 45 minutes to an hour and a half in PagerDuty. That same schedule takes me no more than ten minutes in VictorOps.

That’s because with VictorOps, you’re in a single-pane window to create that calendar or that schedule, compared to PagerDuty where, once you set up a single session, you have to go back and set up another session, and that's your escalation policy. The escalation policies in VictorOps are: you have a drop-down menu where you add a task in that same window where you see all of your people and the times you're going to roll over the on-call; you're in the same screen the entire time. That's not the same as it is in PagerDuty, where you have to go to three separate screens to do the same function; it just takes so much longer.

Also, the transmogrification feature was really awesome. We use that quite heavily, so we can make sure the messages coming in are getting properly formatted. We're able to add whatever little customization that we want to for that type of message, so that the drops can accept it, and then give us valuable feedback based upon that.

Then, another great feature, because we were part of their beta system, is being able to do the calls and start a call within the timeline. That was awesome. Once you start a conference bridge, it would show the users and you notified the users within VictorOps, which was awesome. You could see in the timeline, for RCA purposes, who joined the call, when they joined the call, and if they typed out anything into the timeline concerning that incident that took place. We use it, I currently use it, for RCA tracking purposes. Any incident that takes place, we tag an incident number to it, and then we tell everybody that's associated with that incident to make sure that they put all of their findings related to that incident number and then we print out a report at the end as our RCA.

Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred. This reduces communication and error time significantly. It sends a report with the solution for you to perform.

• On-call tool
• Transmogrifier
• Third Party integration

We are very satisfied with the tool. We were using a similar tool, but the features were not enough for us. I did some research and found VictorOps, which we then tested. It was perfect, so we decided to go for it.

My team as well as other teams are now using the tool. As for me and my team, we use it mainly for our phone alerting. If there are a few non-critical incidents, a notification is sent to VictorOps which converts it to an email notification and then to a phone alert.

VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process.