Compare Kong vs MuleSoft

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Popular Solutions

Kong Gateway Enterprise

13 reviews

Kong Mesh

1 reviews

MuleSoft Anypoint API Manager

30 reviews

Mule ESB

14 reviews

Mule Anypoint Platform

22 reviews

Top Industries

Financial Services Firm

19%

Computer Software Company

13%

Comms Service Provider

11%

Manufacturing Company

Computer Software Company

16%

Financial Services Firm

12%

Educational Organization

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
It's a service mesh. The basic challenge with any form of microservices, especially with multi-cluster setups, is...
Read full review of Kong Mesh »
AmitKanodia
Cloud & Integration CoE Head at Capgemini
I lead the integration practices in my organization and have been working in integration for the past 16 years,...
Read full review of Kong Gateway Enterprise »

Review 1 of 2

Aditi Bhardwaj
Senior Data Scientist at Peristent Systems

Read full review of Dataloader.io »
AmitKanodia
Cloud & Integration CoE Head at Capgemini
Our primary use case is API connectivity when integrating different systems or applications with the help of the API....
Read full review of MuleSoft Anypoint API Manager »
Prince Barai
Back End Developer at Agnos Inc.
We use the solution to fetch large amounts of data that our clients have stored. We use it for migration.
Read full review of MuleSoft Composer »
Santosh Solapurkar
Manager at Deloitte
We use Mule ESB for integrating with third-party vendors. Mule ESB bridge between internal systems and third-party...
Read full review of Mule ESB »
Vijay Subramanyam
Delivery Head at Cblsolutions
So what we are trying to do is help a customer create a platform where they can integrate multiple business...
Read full review of Mule Anypoint Platform »

Review 1 of 5

Customer Service

AmitKanodia
Cloud & Integration CoE Head at Capgemini
The tech support was good. We mainly used them when we needed help with our Lua plugin installation and they were...
Read full review of Kong Gateway Enterprise »
Yogesh Khandelwal
Api Solution Architecture Lead at a financial services firm
The technical support team's response time needs to be improved. The support engineer's capability should be improved...
Read full review of Kong Gateway Enterprise »
RajeshKumar20
Senior Engineer at Team Computers
The solution's technical support is good.
Read full review of Kong Gateway Enterprise »
Paramesh Ande
Pega Solution Architect at Rabobank
For support, a group was created with the help of Microsoft Teams. My company hasn't contacted the actual support...
Read full review of Kong Gateway Enterprise »
BilalHaider
Senior Software Engineer at NAX Group
I have encountered communication issues.
Read full review of Kong Gateway Enterprise »
AnupamPaul
Manager Information Systems at a insurance company
The support from Kong Enterprise is good.
Read full review of Kong Gateway Enterprise »
Anonymous User
Vice President – Technology and Architecture at a venture capital & private equity firm
I believe the technical support is good although I haven't had to use it much.
Read full review of Kong Gateway Enterprise »
Yunus Salık
Board Member at Desoft
The solution's technical support is good and responsive.
Read full review of Kong Gateway Enterprise »
Kalidass Mookkaiah
Director Of Engineering at INtegralzone
The technical support is good.
Read full review of Kong Gateway Enterprise »
Baidy Thiongane
Digital Architect at a comms service provider
I haven't contacted technical support, because when we deploy the system administrator uses the product. We have not...
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
We had a problem with the 1.2 EMT enablement, and they provided a solution. They've been very helpful. The technical...
Read full review of Kong Gateway Enterprise »
Prince Maposa
Non-Corporate Consultant at Absa Group Ltd
We have had a good experience with customer service and support. Initially, we used to have challenges, but thanks to...
Read full review of Kong Gateway Enterprise »
Anonymous User
Head of Digital Delivery at a insurance company
I would rate their support a seven or eight out of ten. I'm pretty okay with the technical support.
Read full review of Kong Gateway Enterprise »
Anonymous User
Co-Founder at a consultancy
I haven't contacted technical support yet.
Read full review of Kong Gateway Enterprise »

Review 1 of 14

Michael Makanda
Enterprise Architect at Econet Wireless Zimbabwe
The vendor trained us and offered support beyond the contract, so I rate their after-sales support positively.
Read full review of MuleSoft Anypoint API Manager »
Joe-Lam
Associate Business Development Director at PCCW
The customer service is not good enough in Hong Kong.
Read full review of Anypoint MQ »
Archana Bhat
Senior Associate at a computer software company
In my experience, I've received fairly standard responses. For my specific use cases, I didn't always find their...
Read full review of Mule ESB »
Prince Barai
Back End Developer at Agnos Inc.
I rate the customer support a seven to eight out of ten. The technical support team's response time must be improved....
Read full review of MuleSoft Composer »
DipanjanNandi
Technology Specialist at a tech services company
From a technical support perspective, we mainly deal with product-related issues. We used to go back to MuleSoft and...
Read full review of Anypoint MQ »
Anonymous User
Lead Architect at a financial services firm
I have been in touch with technical support.
Read full review of MuleSoft Anypoint API Manager »
Safouen Chibani
Developer JAVA/JEE, Mule ESB at a computer software company
We have used technical support for some issues that we could not figure out by ourselves. They are fast and don't...
Read full review of Mule ESB »
Anonymous User
Senior Software Engineer at a tech services company
Technical support is more in the purview of developers.
Read full review of Mule ESB »
Misabh Ulhaq
Software Engineer at ADM
The community forums for this solution have been very helpful. You find plenty of information there. In the past...
Read full review of Mule ESB »
Shahnawaz Alam
Senior Software Engineer at Novigo solutions
I don't have any experience with technical support. I cannot speak to how helpful or responsive they are.
Read full review of MuleSoft Anypoint API Manager »
Palavesam Subbiah
Senior Consultant at a tech services company
I think customer support is good. The support team responds to us, but due to some challenges in the product core, we...
Read full review of Mule ESB »
ANIL Khatua
Sr. Manager at Visionet Systems Inc.
The product's support is good.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Vice President at a philanthropy
It was okay. There is room for improvement. I had some tickets that were taking a long time to be resolved, and I had...
Read full review of Mule ESB »
Anonymous User
Global Head of Digital Cloud & Platform Services at a financial services firm
Technical support has been helpful. There were also people embedded in my team.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Self Employed/Independent at a consultancy
Good, but a bit formal with following process and policies, but that can be the case with technical support anywhere.
Read full review of Mule Anypoint Platform »
Anonymous User
Senior Software Engineer at a computer software company
Their response is based on the subscription. If you are experiencing any production-related issues, they're...
Read full review of Mule ESB »
Sedat Reyhan
Head-IT Common Tools & Integration Services at Arcelik Group
We need to provide a lot of information to get technical support, so it's not quick.
Read full review of Mule Anypoint Platform »
Anonymous User
Director - Projects at a tech services company
They have a wonderful, modern concept of community-based support. It is not a formal meeting. Rather, they often...
Read full review of Mule ESB »
Sreeram MC
R&DS IT EL - Digital at a healthcare company
We have a good support system with the Mule Anypoint Platform technical team. We have a dedicated support contact...
Read full review of Mule Anypoint Platform »
Gautam-Sharma
Principal Consultant at a consultancy
We're not so happy with the technical support, it could definitely be improved.
Read full review of Mule Anypoint Platform »
Anonymous User
Technical Architect at a tech services company
We haven't had any issues with technical support, they're quite good.
Read full review of Mule Anypoint Platform »
Anonymous User
Software Engineer at a financial services firm
I would give technical support a rating of 4.5/5.
Read full review of Mule ESB »
Anonymous User
Head of SOA Center of Excellence at a computer software company
I rate the technical support an eight or nine out of ten.
Read full review of Mule Anypoint Platform »
Awais Omer
Software Engineer at Tkxel
Instead of reaching out to customer support, I generally reach out to the Mule community. My peers will answer my...
Read full review of Mule Anypoint Platform »
Luciano Ferreira Mendonca
Tech Lead Integrations - Engineering at Ailos
MuleSoft Anypoint API Manager provided excellent technical support, so it's a ten for me on a scale of one to ten.
Read full review of MuleSoft Anypoint API Manager »
KISHOREBEELA
Senior Integration Consultant at a tech services company
Technical support is good.
Read full review of Anypoint MQ »
sudhir Kilani
Developer at a tech services company
Technical support for this solution is very good, and very interactive. If I have any questions then I reach out to...
Read full review of Mule ESB »
Anonymous User
Operations Manager at a computer software company
I have no experience with tech support.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Executive Director Finance & Strategy at a consultancy
We've contacted technical support and they are very helpful and responsive. They're good. I'm satisfied with the...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Co Founder & Principal Architect at a tech vendor
Technical support has been excellent. They are very helpful through their customer support tool and/or through their...
Read full review of Mule ESB »

Review 1 of 30

Technical Support

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