We performed a comparison between IBM Tivoli Asset Management for IT, Microsoft Configuration Manager, and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"This solution has made life easy with respect to patching, compliance, and OSD."
"The initial setup is straightforward and not too complicated."
"It works well for the endpoints for the customer I'm consulting. It has a bunch of knobs, and you can tune it to do lots of things."
"Endpoint Manager is valuable to our organization because it allows us to connect to our enterprise from remote locations securely. The most useful feature is its robustness and scalability. It is highly scalable and flexible, allowing us to use it in various environments. Additionally, we can specialize the policies related to each device group. This ensures that each group has access to the applications they need for their work and non-work hours."
"Microsoft Endpoint Configuration Manager is very scalable."
"This solution captures all the devices in our infrastructure."
"The solution is user-friendly and easy to learn."
"It is easy to install, and quick to deploy."
"The solution has very good automation tools."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"I have found that sorting and grouping functions are particularly useful."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"ServiceNow was the first true enterprise to service management platform."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"The look and feel is a valuable benefit for adoption."
"I like the ease of use."
"The solution’s initial setup is complex and technical support is not good enough."
"There's no way to say, "I want this maintenance window to be on the second Tuesday of the month." It's strict. This window is this and that's it. You can't fluctuate."
"The solution is a bit heavy on the sources such as RAM or CPU and the software needs to be a bit lighter."
"The solution can be improved with the addition of a mobile device manager."
"A lot of experience is needed in terms of troubleshooting, as this is one of the most difficult tasks in MECM. We were seven people in a group and I was the only one that had the patience to do the troubleshooting at times."
"The cost of the product can be improved."
"Could do with some cosmetic improvements on the user interface."
"It should provide the ability to remotely connect to mobile devices. There are some solutions that are doing that, but with Microsoft Intune, the only way to remotely connect to devices outside the organization and mobile devices is by using TeamViewer. It is pretty strange for a big company like Microsoft to not have something for that."
"It is not easy to get good technical support, especially at level one."
"I have a problem with the way the solution's price is calculated."
"Their GUI could be updated."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"They could improve license management, particularly when integrating different applications or toolsets."
"The solution’s pricing is expensive and could be improved."
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