ADP Workforce Now Reviews

I love ADP because its robust platform has offered me so many valuable features; namely, custom reporting and the GL Interface.

Prior to 2017, our company was paid biweekly with two different pay groups while our accounting system was based on monthly periods. The ability to customize the ADP's General Ledger Interface to automatically create a payroll journal entry with accruals dramatically increased efficiency and accuracy for our Finance department.

ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an "Archive" feature that makes it impossible to search for employees by file number so currently, there is no way to identify the employees listed on the report without calling ADP.

I have been using the newest upgraded platform since September 2016. However, I have been using ADP PayExpert and Workforce Now prior versions since 2012.

Two very small quirks came with the most recent upgrade, which I consider to be miniscule considering we went from version 2 all the way to version 12 in one jump. Firstly, the upgrade has a new section for "Employees Not Paid by ADP" and erroneously added a second position for many employees that changes the process to terminate them if need be. Secondly, there were several issues with custom reporting that needed to be corrected by Technical Support based on the new field names ADP created.

There were no scalability issues at all. I have been an ADP administrator for several different companies, both large and small, each with completely different needs and ADP WFN efficiently handles them all.

Technical support is very good; diligent and 9/10 times, able to correct any issue in one phone call.

We did not previously use a different solution. ADP has always been our solution. However, the most recent upgrade was mandatory since version 2 was becoming obsolete and the platform is very different from the prior versions.

I was not present during the initial setup.

• Offering packaged bundles at discounted rates.

Before choosing this product, we evaluated other options. We use Zenefits' free online HRIS system that came as part of the brokerage and, at one time, considered using their payroll module as well.

It is hard to go wrong with choosing ADP as a solution for nearly any company. Just be sure to understand all of ADP's products and offerings before making a choice since there are so many, and ADP offers discount pricing for bundling products.

• Payroll

The product allows for accurate, consistent payrolls.

Benefits, Recruitment (Applications and Requisitions): The whole module is glitchy and there's no mobile-friendly version.

Talent Management is underdeveloped in the system. We do not have 9- or 4-boxes, along with talent profiles.

Data Management is an issue, as there is no true position control.

Also, there are no imports for some data fields.

Support leaves a lot to be desired.

Lots of dual entry when using WFN with enterprise eTIME (premise).

The message center is not useful at all.

I have used this product for two years.

The product has glitches, and seems sensitive to what web browser one is using and cookie settings.

We encountered scalability issues: Some of the embedded audit tools (especially in the ACA module) do not have an ability to export data. This prevents end users from making large-scale changes. Imports are also based on company codes, which causes multiple loads.

Technical support is 2/10.

I was not around for the initial setup. But migrating from 2.01 to the current version back in 2015 was straightforward, provided that your company has an internal resource who understands the data fields.

I am not involved with the invoicing and do not have a frame of reference here. The invoices are hard to read at times and are hard to validate.

I was not involved with the selection of the product.

Payroll: It is very easy and user-friendly.

I was not there when the setup was done.

The Call Centre: The extension number takes too many digits to get through and the wait time is too long.

I have used it for my company since March 2017. I just started using it to its fullest capacity three weeks ago.

Sometimes with the time card machine.

No issues.

I would rate the technical support somewhere between a seven to nine out of 10.

No, we did not have a previous solution.

I was not there when the setup was done.

It is good.

That is a question for the last HR person who left our company.

Prepare to have wait times on calls.