ADP Workforce Now Reviews

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Real User
Sanford Health at a healthcare company with 1,001-5,000 employees
Nov 14 2017

What is most valuable?

It is SaaS based, and requires very little IT support. Upgrades happen automatically and with minimal issues on the… more»

How has it helped my organization?

We have been on ADP so long, we do not have any other point of reference.

What needs improvement?

The workflow is a bit weak. The admin security is not intuitive or seamless as other parts of the tool.

What's my experience with pricing, setup cost, and licensing?

Like all contracts, ask questions if you do not understand something. Walk through scenarios around service and… more»

If you previously used a different solution, which one did you use and why did you switch?

No, we did not previously use a different solution.

What other advice do I have?

Validate, validate, validate. Make sure everything comes over the way you want. For small to mid-sized companies… more»
Real User
Regent Seven Seas Cruises at a leisure / travel company with 51-200 employees
Nov 14 2017

What do you think of ADP Workforce Now?

What is most valuable?

Payroll: It is very easy and user-friendly.

How has it helped my organization?

I was not there when the setup was done.

What needs improvement?

The Call Centre: The extension number takes too many digits to get through and the wait time is too long.

For how long have I used the solution?

I have used it for my company since March 2017. I just started using it to its fullest capacity three weeks ago.

What do I think about the stability of the solution?

Sometimes with the time card machine.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

I would rate the technical support somewhere between a seven to nine out of 10.

Which solutions did we use previously?

No, we did not have a…

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Find out what your peers are saying about ADP, Ultimate Software, Workday and others in Benefits Administration. Updated: May 2019.
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What is ADP Workforce Now?

ADP Workforce Now provides payroll, HR, time, and benefits administration and compliance, from recruitment to retirement, helping your employees be more successful, and ultimately growing your business.

ADP Workforce Now customers

Lawrence and Schiller, The Childrens Center, The Kansas City Royals

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