The installation and deployment of this solution were handled by our IT department.

As an insurance company, there are some laws and requirements that we have to follow. We use a third-party integrator to give us some advice on the models to use.

We are leveraging Software AG's resources. The application is intuitive enough to use without external support. Having said that, it's very true that there are very limited resources for ARIS on the market. It's an issue. We are working with integrators on other systems to implement, for example, our ERP, SAP, et cetera. We are asking our integrators to document the processes and the system interfaces in ARIS and they are not trained for that.

The initial setup of ARIS within the bank was held and managed by a different team.

It can be done in-house. The information ARIS provided is pretty good. 

We only needed to reach out for help once, for a single sign-on issue related to certificates. It turned out to be a joint discovery, as they weren't aware of the specific sequence required for the certificates.

The deployment model is mostly on-premises. We did one proof of concept using Kubernetes container as well.

It was implemented through an ARIS vendor and the level of expertise was good.

If we get stuck with the installation part, we request the provider company to let us know how to proceed.

I did it myself. Because of my experience, I didn't need other people to help me with it.

We put a lot of brain power and personnel power into the project. We also had consultants who supported us very well through the coronavirus pandemic. Therefore, we had the chance to implement it quickly.

Go with a consultant. In every solution, e.g., ARIS, there are a lot of consultants with experience over the years. Many companies bring in their experience to provide general solutions for general problems, since these problems are not individual to a company.

From the mid-2019 to Autumn of 2020, we always had support consultant days remotely or a consultant who visited us to develop the method as well as do all the processes and risk management stuff, which have to be customized.

We only worked with Software AG, who integrated the consultants, e.g., IDS software developers. They brought them to us because we needed to implement some improvements on the ARIS ARCM governance, risk, and compliance model. We did their multi-object handling, which means you can approve 20 risks with one click. So, it marks all the risks on the list as okay, pulls them through, and then they are finished, which we loved. There were also some user interface optimizations for mass objects. 

We implemented it through an in-house team.

The SaaS offering was handled by the Software AG team itself.

We have implemented everything in-house.

An in-house team with vendor team support implemented it.

We're an integrator, and we use the API module to enable full integration.

Obviously to bring knowledge and know-how that you don't have in house.  Also somebody that is unique. And,from a vendor selection perspective, if one could know up front "Okay I know you know you've done a million of these things and you support like a lot of people and you've seen it all, but don't lose that ability to see something for the first time for real and think outside of the box." I think that's key.

A vendor team implemented. Their level of expertise was 7/10.