Since implementing BigPanda, we have reached and sustained our highest SLA hit rate in four years.

The solution has a hard install, poor customer support, primitive and non-configurable visualizations.  

The best of a bad lot was the error message deduping. We wanted a 'one-stop-shop' for event monitoring, visualization, and infrastructure DevOps with AI. 

Historically, much of our incident management process has been manual. NOC engineers would manually create a ticket, create a Slack channel, and escalate out to the necessary teams to troubleshoot an issue. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue. This has been a dramatic improvement.