Innovation Director at a financial services firm with 51-200 employees
Real User
Helps us create prototypes and put them into production
Pros and Cons
  • "We have a lot of users, almost 1,800, and we needed something affordable, stable and something that could be used by a large financial company. This solution truly fit the bill."
  • "If Camunda could develop something that creates user forms that would be a great feature to have. They also need to improve the UI."

What is our primary use case?

This solution enables the development team to quickly create prototypes and put them into production.

What needs improvement?

If Camunda could develop something that creates user forms that would be a great feature to have. They also need to improve the UI.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It is extremely stable.

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What do I think about the scalability of the solution?

It is very scalable and it scales horizontally. You can basically automate every single process in the company.

How are customer service and support?

We have not used tech support yet. 

Which solution did I use previously and why did I switch?

We did not use a prior solution to this solution.

How was the initial setup?

I would say it's medium complexity to setup. You do need development skills but the experience has been clear for us.

What was our ROI?

We have a lot of users, almost 1,800, and we needed something affordable, stable, and something that could be used by a large financial company. This solution truly fit the bill.

What's my experience with pricing, setup cost, and licensing?

It is less cost-prohibitive than other solutions on the market. This solution was in our price range.

Which other solutions did I evaluate?

We also looked at IBM BPM, Peg, and Appian.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business process manager at a comms service provider with 10,001+ employees
Real User
User interface and design process needs improvement, but good for data models
Pros and Cons
  • "The solution is good for data models."
  • "I don't like the UI of the Camunda Platform, I have found the Signavio solution to be much better for me to create the process designs and execute them. Additionally, I have found the tools in the Camunda Platform are not compatible with some of my other tools. They should improve this in the future."

What is our primary use case?

We are using the Camunda Platform to build data models.

What is most valuable?

The solution is good for data models.

What needs improvement?

I don't like the UI of the Camunda Platform, I have found the Signavio solution to be much better for me to create the process designs and execute them. Additionally, I have found the tools in the Camunda Platform are not compatible with some of my other tools. They should improve this in the future.

For how long have I used the solution?

I rate Camunda Platform for approximately two years.

What do I think about the scalability of the solution?

We have many people in my organization using this solution.

How are customer service and support?

I have not contacted support, we use our internal IT team for support.

Which solution did I use previously and why did I switch?

I have used other solutions previously, such as Signavio.

What's my experience with pricing, setup cost, and licensing?

We have an annual subscription to this solution.

What other advice do I have?

I would not recommend this solution because I did not have a good experience.

I rate Camunda Platform a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Camunda
April 2024
Learn what your peers think about Camunda. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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Senior Software Engineer at a non-profit with 201-500 employees
Real User
A good open-source solution with a robust user community
Pros and Cons
  • "The number of client implementations and cross-language capabilities to support multiple frameworks is very pluggable compared to Pega. It's also more portable."
  • "The user interface needs improvement. It should be more tailored to the end-user and offer a better user experience design over the user interface itself."

What is our primary use case?

Primary use case is for fast prototyping innovatie processes within the social domain of the government.

How has it helped my organization?

Camunda has enabled us to do quick prototyping within end-to-end team consisting out  of information architects/process architects/developers and product owner to form a consistent view in business value, achitectural compliancy and technology.

What is most valuable?

The number of client implementations and cross-language capabilities to support multiple frameworks is very pluggable compared to other BPM engines out there. It's also more portable than most of them. Next to being open source, the modellers are made in HTML and can be embedded in your own website with little effort.

What needs improvement?

The user interface needs improvement. It should be more tailored to the end-user and offer a better user experience design over the user interface itself.

The solution could also use more and better frameworks in terms of embedding them in the engine. Right now the only embedded framework that's supported is Java. It's not a problem because you can also have remote workers that do part of the process through their remote RESTful API which they have clients for, but you cannot embed .NET. You cannot embed that for execution within the engine through delegates, so I would definitely say that would be a plus if they would expand that. Certainly in terms of performance.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

I haven't had any issues with any instability.

What do I think about the scalability of the solution?

There's a free version and an enterprise version, so it depends on which you choose but it's very scalable, but you have to understand it's persistence strategies as it uses a centralized database. That's normal for a BPM, however. In their new product Zeebe, which is a derivative of Camunda, they've made it completely decentralized and scalable via partitions, which might be more generic and easier to understand than the forementioned persistence strategies of Camunda. Because of partitioning, Zeebe is also a step forward into better orchestration in a micro service landscape. On the other hand that comes with the cost of complexity of installation. I would say for small to mid-size companies Camunda is scalable enough.

We're using it in the innovation field labs for the government so there's about potentially 350 municipalities there, and the number of people who are participating in this common ground field lab is about 150 potential developers, product owners, business analists that can be tied together in their disciplines around the Camunda Process and Decision Modelling Engines. A few products in those labs are now being developed using Camunda.

How are customer service and technical support?

We are able to do everything from community support. Everything is well documented there. There has been no need to get support from them specifically but one of the owners writes a lot of papers and presents webinars which you can join for free. I would say they have very, very good support and are very open-source community-minded. I think they are one of the most supportive companies I've seen.

I don't have any knowledge about the paid support, because we don't do paid plans. I suppose that it would be great because if their free seminars and white papers are good, I suppose a higher level of support would be great, they really know what they are doing.

Which solution did I use previously and why did I switch?

We used a workflow engine. The reason for switching is compliancy by design. Mainly Object Management Group (OMG) and Triple Crown Standards (BPMN, DMN, CMMN), which are supported by Camunda allowed us to reach this compliancy.

How was the initial setup?

It depends on how you set it up. If you want to set it up for demo purposes or development and start working with the product, the set up is fast. The first one I installed took me five minutes and it was running.

Which other solutions did I evaluate?

We wanted an open source engine. Therefore we did not evaluate other engines such as Mendix, Pega.

What other advice do I have?

We use the free version, the open-source version, but there is an Enterprise option. And the Enterprise version has heat maps so you can easily optimize complex processes on performance. You can easily see the hot spots that need to be scaled in a different manner in terms of hardware or improving your process flow.

I would definitely recommend the solution to anyone. At least for the short-term. They are currently shifting towards their new product, Zeebe. We are actually currently using it already in smaller labs on smaller projects, such as modelling process flow's and micro service orchestration driving front end ui's such as digital assistants. But there is not much difference between the two so, I would definitely advise anyone starting with a BPM, in general, to start with Camunda. I found Camunda really easy to start with.

I would rate this solution 8 out of 10.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1387506 - PeerSpot reviewer
Senior Product Architect at a tech services company with 51-200 employees
Reseller
The interface and the number of connectors that they provide are the most valuable features
Pros and Cons
  • "The interface and the number of connectors that they provide are the most valuable features. The support here, it's kind of okay. But the main thing is with the number of connectors and the UI, the user interface."
  • "The support definitely can be improved. Apart from that, the language should be extendable to other platforms. If I want to write, I'll run a different platform, like Python code on top of it, or COBOL code on top of it, and it should support those languages."

What is our primary use case?

Use cases vary depending on the client's needs. It depends on the customer. We have done a lot of flow automation for the return and authorization, like vehicle return material authorization. We have done a lot of automating their campaign systems. .It purely depends on the customer's requirements.

What is most valuable?

The interface and the number of connectors that they provide are the most valuable features. The support here is kind of okay. But the main thing is with the number of connectors and the UI, the user interface.

What needs improvement?

The support definitely can be improved. Apart from that, the language should be extendable to other platforms. If I want to write, I'll run a different platform, like Python code on top of it, or COBOL code on top of it, and it should support those languages.  

It should also have some kind of a custom-engineering extension that will add on to it.

For how long have I used the solution?

I have been using Camunda for four to five years.

What do I think about the scalability of the solution?

They support a scalable solution on cluster mode. We don't run into a massive scale, but we run with 1 to 5 million. 

The businesses we support range from small to medium.

How are customer service and technical support?

To be neutral, I would rate their support a five out of ten. Having regional support would add value. 

How was the initial setup?

The initial setup is pretty easy. It depends on the people who are installing it. It generally takes a few days.

What other advice do I have?

I would recommend it, as long as the business team can design the workflows, but the technical team can design the workflows. If they are technical, then I would definitely recommend it. For enterprise-grade, I would recommend looking into bigger equipment. 

I would rate Camunda BPM an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Enterprise Architect at a financial services firm with 11-50 employees
Real User
Functionally agile platform with well-developed tools
Pros and Cons
  • "The most valuable features are the management of internal processes, the ability to execute from design and the model for internal processes, the ability to make processes visible, and the ability to have information about the current state of each instance."
  • "Initial setup can be quite complex."

What is most valuable?

The most valuable features are the management of internal processes, the ability to execute from design and the model for internal processes, the ability to make processes visible, and the ability to have information about the current state of each instance.

For how long have I used the solution?

I've been using this solution for over five years.

What do I think about the stability of the solution?

This is a stable product - it works and doesn't disturb me or the IT director.

Which solution did I use previously and why did I switch?

I previously used Activiti, but it had no well-developed tools to monitor administration or develop new processes.

How was the initial setup?

Our initial setup was quite complex and took around six months due to some bureaucratic issues. However, I think that it could be faster for organizations without such issues.

What's my experience with pricing, setup cost, and licensing?

This isn't a very expensive solution, and it's cheaper than its competitors in terms of licensing and resources.

What other advice do I have?

Functional agility is the main reason we use this platform. I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

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CTO at Unitarius
Real User
Flexible with compact and clear source code
Pros and Cons
  • "The flexibility is great."
  • "We have faced problems with the performance."

What is our primary use case?

We primarily use the solution for our clients. 

What is most valuable?

The flexibility is great. 

I appreciate the compact and clear source code.

What needs improvement?

We have faced problems with the performance.

Camunda has two options: the Camunda main platform and Camunda Cloud. Right now we are trying to solve problems with the Camunda Cloud and there are significant problems with performance. We communicated this with the Camunda team. We're a member of the Camunda community and we try to solve those problems with them.

Community support is lacking and you need to pay for enterprise support.

I'd like to have the ability to buy into the data model. There are no data models in Camunda and we need information about variables and process instances. In other BPMs or other big BPM platforms, for example, IBM, there is that feature.

For how long have I used the solution?

I've been using the solution for a few years at this point.

What do I think about the stability of the solution?

We've had some issues with the performance of the product, particularly on the cloud deployment. 

What do I think about the scalability of the solution?

We have about 100 people using the solution at this time. 

We only have developers that use it. We are a development company.

How are customer service and support?

We didn't buy Camunda enterprise support. We only use community support and we don't have, to be honest, enough community support. It's not very helpful. We have many unanswered questions.

Which solution did I use previously and why did I switch?

We've worked with many different solutions, including IBM, BPM, Oracle, SAP, and VPN platforms, among others.

I like Camunda due to the fact that I can embed it into our infrastructure applications. The library, not the whole sales server.

What's my experience with pricing, setup cost, and licensing?

We use the community version, which is free. I'm not sure of enterprise pricing.

You do need to pay for the enterprise level to get support. Otherwise, you have access to community support, and it is lacking. 

What other advice do I have?

We are end-users of the solution. 

I'd advise potential new users to learn BPM notation. It is an issue due to the fact that we have to propagate BPM notation to our customers as a lot of customers don't know what is it and how to use and why BPM is a good solution.

Currently, this is the best solution compared to global JBPM and other open-source BPM platforms.

I'd rate the solution at a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
CEO at CodeDock.com at Trask solutions a.s.
Real User
Good automation and it is simple to build a business process
Pros and Cons
  • "When I compare it with other BPM tools, like IBM, it is great, open source, and free when you use the community version."
  • "I would like to have a feature for audit logging, audit logs and audit log management. And some history of use for the audit logs."

What is our primary use case?

Our primary use case of this solution is for credit flow processes in the banking industry, like loan approval processes and so on. The solution offers good automation and it is pretty simple to build a business process. We've also tried integration with other robotics and it was feasible.

Because we are partners, we currently use an enterprise edition. But sometimes we help our clients with community versions, so I have experience of both. These versions are very similar. The community version contains all the necessary features because there are only some applicable features in one of their web applications. 

What is most valuable?

I have found that this solution's applications are very competitive when it comes to some other tools, and not every tool has some front end applications for end-users. So Camunda will start with a complete application, which is quite useful, and they are ready to use directly after installation and payment. 

What needs improvement?

I would like to have a feature for audit logging and audit log management, and some history of use for the audit logs. It's not anything I need, but our clients often require these features and then we have to do it ourselves. I would also like additional models for location.

For how long have I used the solution?

I have been using the solution for two years now.

What do I think about the stability of the solution?

The solution is quite stable. We have had only one incident regarding stability. It was something between the IBM web publications server and Camunda, so I cannot say if it was backing Camunda or IBM BPM, and perhaps it was something between the two solutions. But since then everything has been very stable.

What do I think about the scalability of the solution?

It is hard to say if this solution is scalable. We started with Camunda in Germany, and now they can't form them into a global company. We've contacted their support team on this, and sometimes it takes very long to get an answer from them. 

How are customer service and technical support?

Their support system changes their authenticator on a daily basis and they are working on improving their response time. But it's not easy for me to get the right person if I want to discuss a problem. You work with one guy today, and tomorrow it will be another guy. Then I have to explain everything all over again. So it takes a lot of my time. The technical support, however, is still better than IBM BPM.

Which solution did I use previously and why did I switch?

We used IBM BPM and Activiti BPM but we switched to Camunda because of the pricing model. Camunda is much cheaper. We've also found that IBM BPM is not really stable, some applications are very complex and some project verdicts were not as successful as we expected.

How was the initial setup?

The initial setup is not that complicated, but it isn't easy either. Deployment took a few days. The deployment time depends more on the complexity of what you want to do with Camunda than the size of your organization. 

Which other solutions did I evaluate?

When I compare it to other BPM tools, like IBM, it is great, open source, and free when you use the community version. We are also working on the enterprise version, so we are very satisfied.

What other advice do I have?

I feel that there is always room for improvement, so I rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Enterprise Architect/Team Manager at a tech services company with 201-500 employees
Real User
Very easy to integrate into the products and applications we provide for our customers
Pros and Cons
  • "Easy to use and easy to integrate into the products and applications we provide for our customers."
  • "Would be helpful if there were additional out-of-the-box activities."

What is our primary use case?

Our company uses this product for the automation of core banking processes. I'm an enterprise architect and team manager and we are partners with Camunda.

What is most valuable?

We are system integrators, and the value of Camunda for us is that it's easy to integrate into the products and applications we provide for our customers. The product is based on BPMN and is closely integrated with that standard. It's not complicated and generally easy to use, particularly for students and junior developers who come to learn from us as part of their studies.

What needs improvement?

It would be helpful if the solution had additional out-of-the-box activities.

For how long have I used the solution?

I've been using this solution for about a year. 

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

We use the Camunda community if we have any problems. We haven't needed to engage directly with any level of support from Camunda. The company arranged some learning sessions before we started using the solution and we already had a lot of experience with other platforms. 

How was the initial setup?

The initial setup is very straightforward. 

What's my experience with pricing, setup cost, and licensing?

We're using the open-source version of the solution. 

Which other solutions did I evaluate?

We evaluated Activiti as a possible alternative to Camunda but we decided to go with Camunda. 

What other advice do I have?

If you're considering an open-source tool, I would recommend Camunda and rate it eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Camunda Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Camunda Report and get advice and tips from experienced pros sharing their opinions.