Find out what your peers are saying about Bizagi, IBM, Software AG and others in Business Process Management.
279,610 professionals have used our research since 2012.
Find out what your peers are saying about Bizagi, IBM, Software AG and others in Business Process Management.
279,610 professionals have used our research since 2012.
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What is Business Process Management?

Business process management (BPM) is an area where IT and business (theoretically) work together to make an organization’s workflows more effective and efficient. BPM has become more prominent in recent years as organizations have expanded and grown more complex – creating a need for managers to build coherent process workflows that touch multiple systems. BPM software brings it all together, enabling business analysts to collaborate with IT and orchestrate business process steps that invoke different underlying systems.

BPM is one of those concepts that sounds great, and has truly strong potential but is notoriously hard to implement well. As a result, members of IT Central Station emphasize usability as a key selection factor when deciding which BPM solution to buy. Users want fast results and easy deployment from BPM tools. On the end user front, powerful wizards, for example, can streamline workflow design and automation processes. The best BPM tools provide mechanisms for capturing business processes. This minimizes the repetitive, error-prone process of transposing business analysts’ observations into BPM requirements.

On the back end, admins and architects want the ability to integrate with other systems like SAP, Oracle and so forth. BPM platforms have to be flexible, modeling business processes transversely to all areas of a company. The toolset should ideally accept multiple data types and offer rules-based decision workflow capabilities. There should be logical modeling and embedded programming within BPM libraries. Task components ought to be reusable for the sake of efficiency.

Some users express a desire for BPM software packages to support Business Process Model and Notation (BPMN), a standard for the graphical representation for describing business processes. Specifically, IT Central Station members expect a BPM suite to support BPMN 2.0, the latest version, from modeling through execution. In the best case scenario, the tool won’t create extra work for developers. Users like real java-like hooks into development of the business process model to help developers easily build integrations. Members prefer BPM that doesn't use any type of  proprietary scripting language.


Compare the Best BPM Solutions & Products

Read top reviews of Business Process Management solutions from the IT Central Station community:
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Real User
Partner at a tech services company with 11-50 employees
Mar 12 2018

What is most valuable?

For us the most important feature is the ability, similar to any BPM tool really, to design and easily implement integration with the other systems. That is the key. The main factor that separates Red Hat software from Oracle, IBM, Pegasystems, is the ability that it gives you to design the screens outside the software and connect it as another component with... more»

What needs improvement?

On the improvement part, I think the documentation for the tool, the official documentation, is not as strong as in other tools. You have lot of community. That is good. But sometimes you need - when you are working on a big client or a critical process - to be certain about certain things. So I think that the documentation for the tool, from the company, could... more»
Software AG
Real User
Interprise Architect/Chief Architect/Project, Portfolie manager at a tech services company with 51-200 employees
Mar 12 2018

What is most valuable?

The good thing about using this tool is the repository that gives us the opportunity: If you want to do modeling with the old notation form, ours was EPC, you can use the same object in the BPMN because the database is built in a way that you... more»

How has it helped my organization?

I'm now working as an independent consultant, but in the past, when I was using it we could really quickly get a picture of what kind of business processes were being used across the entire organization, and which could be reused, and be sure... more»

What needs improvement?

I have been talking with developers for many years, and it was before using your UML class diagram and those things for defining data. One of the issues is, when you are defining databases, the way they use entities and relationship diagrams,... more»
Find out what your peers are saying about Bizagi, IBM, Software AG and others in Business Process Management.
279,610 professionals have used our research since 2012.
Real User
Managing Director at Couture Consulting
Mar 28 2018

What is most valuable?

The most valuable thing is actually the Analytics, which is actually a little bit not where it should be.

What needs improvement?

I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there, because the product maybe doesn't emphasize BPM as much as it should, as much as maybe they talk about it in the sales... more»
Consultant
IT Systems Engineer Consultant at a insurance company with 1,001-5,000 employees
Mar 21 2018

What is most valuable?

It's really helped our customers learn the process. Before you go into BPM you have to document the process. Working with the different groups that are involved with the process, there was good collaboration so they understand what the... more»

How has it helped my organization?

Right now we're about eight months in, and the processes are long. They can take multiple weeks, so we haven't had a chance to go through a number of those to realize the benefits. But just word of mouth, and talking to people using it,... more»

What needs improvement?

I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution. Other than that, it's meeting our needs with what the requirements were.
Real User
Lead Architect at a tech services company with 1,001-5,000 employees
Mar 20 2018

What is most valuable?

From an architecture perspective, the thing that we like about it is the ease by which our development teams could pick the tool up. That was cool. The Process Designer is good. We like how we can drag and drop and link the processes up, that... more»

How has it helped my organization?

I'm not sure that it has improved our organization, per se, but the speed to market, delivery of our processes and rules that change constantly, it helps a lot with that. Also, not having to build our own and customize it is another... more»

What needs improvement?

One of the things that we are looking at is cognitive learning. IBM has another product called IBM RPA, I think, which is doing some of that stuff. We would like to see more of that with respect to cognitive learning and AI put back into the... more»
Real User
Tech Lead at a financial services firm with 1,001-5,000 employees
Mar 20 2018

What is most valuable?

Turnaround time: It is easy to take a requirement, put it in the code, and deploy it. We have used a lot of out-of-the-box reporting on the process performance metrics. We have been able to make suggested changes to staff for this role or... more»

How has it helped my organization?

* Easy to use * Easy to develop * It is transparent to business users because it is mostly picture based modelling. * Easy for people to understand what the application is doing.

What needs improvement?

Some performance stuff around tasks and indexing. We know that there are changes coming in this space. A lot of the management stuff: It is a rather thick stack because you have to have WebSphere skills, IBM BPM skills, and an understanding... more»
Real User
Associate Director (Technology) at a comms service provider with 10,001+ employees
Oct 31 2017

What is most valuable?

We like the BPMN notation because it's BPMN 2.0 compliant. We like the out-of-the-box REST API features so we can build a service with Camunda, and instantly it's accessible using a REST interface, and of course, we like the REST protocol... more»

How has it helped my organization?

The open source factor is a big one because we don't worry about feature customization issues. The problem with proprietary products is, if they're not giving you the features you want there's nothing you can do about it. All you can do is... more»

What needs improvement?

Like all BPM tools, they're very bad with proprietary UIs. In general, anyone who uses BPM tools should not expect to use their proprietary UI. It just works awfully. It's very difficult to customize. You should just build your own UI and... more»
Bizagi
Consultant
IT Consultant and Adviser at Eximius Medical Admministration Solutions
Oct 07 2017

What is most valuable?

* The user interface and ease of use as compared to some of the other products I have tried. * The ability to document the entire process within the same diagram and then generate documents in Word. * The ability to publish on the web has... more»

How has it helped my organization?

* I developed a complete Project Management Framework for the company's use which has been published for policy adoption by all Project Managers. * I developed and published a procurement governance framework which is extensively used in... more»

What needs improvement?

* Previously I rated the product with 10 but now i am down grading it to 8. * The system does not work well in Windows 8 (Full version) on tablet PCs. I had raised this issue and was told that it will not display the diagrams effectively due... more»
Real User
IT Advisor to Banks at a financial services firm with 1,001-5,000 employees
Mar 26 2018

What is most valuable?

The agile manner that we require to create our workflows. This is probably the most critical part of our solution and the time it takes to start processing the solution. This is also quite fast. It is important for us to develop the solution... more»

How has it helped my organization?

We have been focusing on building all of our digital and mobile applications with a lot of earlier code, as the platforms were legacy. We had to write code from scratch, because it was not possible to use the existing code. For most of our... more»

What needs improvement?

Newer features, especially in terms scalability. It has to become more scalable than what it is today. It is not a issue today. However, going forward, due to the growth in the number of users and the workloads, it will have to be more... more»
Reseller
Senior Solutions Consultant at a tech services company with 51-200 employees
Apr 18 2018

What is most valuable?

As a workflow automation solution, being able to route, approve and manage content is one of the few areas in SharePoint where there is a true ROI. Provides the ability to automate SharePoint processes (building sites, lists, updating... more»

How has it helped my organization?

In some instances, workflows I’ve built for customers have transformed the business, saving significant time and costs compared to manual, legacy processes. In several instances the savings have been enough to provide the ROI for SharePoint... more»

What needs improvement?

* Built-in reporting on-prem is limited and clunky at best. * Integration can be fairly technical, and often business rules inhibit product capabilities or force a developer to consider alternate methods for integration. * Hawkeye is emerging... more»
Consultant
Associate Director at a tech services company with 1,001-5,000 employees
Mar 18 2018

What is most valuable?

I think it is the user interface and the ease of developing the workflow for an application. It has a lot of gadgets to just plug and play, and that cuts down your development time quite a bit.

How has it helped my organization?

It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.

What needs improvement?

The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a... more»
Consultant
Enterprise Architect at a tech consulting company with self employed
Mar 23 2018

What do you think of IBM BPM?

Since the blue-washing of Lombardi, IBM has introduced three variations on the core BPM product in order to provide different entry level costs to customers based on the how they intend to use the product suite. These levels are defined as Express Edition Standard Edition Advanced Edition Broadly speaking Express and Standard differ in how the customer is allowed to use the technology where Advanced edition differs in that it allows customers to use WebSphere Process Server (WPS) capabilities which have now been integrated into the technology suite (this includes Integration Designer which is the new WebSphere design too and also Business Spaces) Update: IBM is introducing additional changes to BPM Advanced edition that will result in a further divergence...
Real User
Chief Innovation Officer at Habib Bank Ltd.
Mar 21 2018

What is most valuable?

There is a component of this BPM pool - I can't recall the name. What it does is, it allows you to create various scenarios and then run them quickly, before actually putting them onto a tool. So I think that part of the tool is really... more»

How has it helped my organization?

In terms of the process automation and the workflow improvement, although, as I said earlier, we did not re-engineer the process, just the fact that there are lots of times when there is back-and-forth between the branch staff and the back... more»

What needs improvement?

At this point, we're still going through the process of exploring the features that we have. I think we're far from the stage where we can talk about new features.
Real User
Senior Enterprise Architect at a comms service provider with 1,001-5,000 employees
Jun 12 2018

What is most valuable?

It is easy to find secured pathways on Oracle BPM. Especially in my country, Turkey, it is easier to find professional people experienced with Oracle Suite products.

How has it helped my organization?

We use it as a middleware which encapsulates major services. The benefit from the tool is we can develop it quickly and easily use it for middleware services. We can publish the services so other applications can consume them. This is... more»

What needs improvement?

In the future, the market is consolidating towards microservices approaching software development product. Microservices can be the future of programming, and the old way of doing middleware and implementing middleware services could shift to... more»
Real User
Regional Sales Director at a tech services company with 51-200 employees
Mar 28 2018

What is most valuable?

It's being able to manage the workflow, to assign tasks, to have notification that a task has been completed. It's basically what any BPM solution is going to provide. What stands out are the * speed of the product * quick, easy development *... more»

How has it helped my organization?

Accountability is probably the most affected. Knowing that a task has been assigned, that you're following a specific process, and that the task has been completed, gives you that accountability throughout the organization. It enables us to... more»

What needs improvement?

I don't know that I would have any specific areas for improvement.
Real User
Solution Architect at a tech services company with 201-500 employees
Jun 04 2018

What is most valuable?

One of the most valuable features of the solution is the capability to allow the implementation of static processes, using the standard BPMN 2.0 notation, and also to address not straightforward, dynamic process scenarios, by providing... more»

How has it helped my organization?

The tool gives us capabilities to significantly increase the transparency regarding business processes and their corresponding executions. In addition, Oracle BPM Suite allows Business and IT teams to talk about the same things, the business... more»

What needs improvement?

Support for Decision Modelling Notation (DMN). There is a Business Rule Engine available, but this is not DMN-compatible.
Bizagi
Consultant
Founder/Principal at a tech services company with 51-200 employees
Mar 22 2018

What is most valuable?

Bizagi offers phenomenal ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving... more»

How has it helped my organization?

We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas and Manufacturing. In common with all of these, the ease of use... more»

What needs improvement?

Version 10.7 lacked capabilities for complex case control, but this feature has been included in the newly released v11 of the product. For very large projects and deployments, the automated "One Click" deployment wizard can sometimes take a... more»
Real User
Project Manager and Technical Leader
May 06 2018

What is most valuable?

* Process Designer - If properly used, the executable flow itself helps you understand the business flow. * Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus. * Write to Data Store Entity - Saving data in SQL databases is done easily using entities. Entities (CDTs in... more»

What needs improvement?

Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely be better in quality and coverage of use cases. Another point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to... more»
Real User
Application Manager at a financial services firm with 10,001+ employees
Mar 22 2018

What is most valuable?

Automating the whole workflow process to give our data steward the ability to take actions rapidly, and making sure we have all the data synced within the different platforms that we are using.

How has it helped my organization?

It has brought huge benefits to our organization. In the past, we had some automated processes which were hard to implement along with all the business processes that went with it. We have been able to marry these two things, automating and... more»

What needs improvement?

We are still discovering the potential of the solution, so we are not at this stage yet. There is a lot still to discover and implement. Maybe in a couple of months or next year, we will be able to see what exactly our needs are. Maybe it... more»
Consultant
Business Process and Software Development Consultant at a tech services company with 10,001+ employees
Jul 23 2017

What is most valuable?

The most valuable features of Appian are: * Rapid development with low-code makes it easier to quickly get apps implemented and the time to break-even and ROI is much faster. * Easy to build case management, with Records and Related Actions... more»

How has it helped my organization?

Most notably, it allows us to quickly automate processes and case management work, often cutting the manual time required in half or more. End to end time is also noticeably improved, as is the user experience of the people using the new... more»

What needs improvement?

The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development, Subversion, etc.)
Find out what your peers are saying about Bizagi, IBM, Software AG and others in Business Process Management.
279,610 professionals have used our research since 2012.

Business Process Management RFP Templates and Other Tools

Take advantage of these useful tools from our users. Many explain how they choose enterprise tech solutions. Feel free to contribute your own!
Weighted Scoring Model for BPM Solutions

3,751

6
TOP 5POPULAR
Enterprise Architect
Paul has over 20 years of commercial experience in the IT industry having working in all areas of IT including both technical and non-technical roles. He is currently consulting in the Enterprise Architecture space and particularly in Mobile Application Design, Business Process and Business... more>>
946

6
Founder/Principal
Neil Simpson is the founder and principal consultant of InnoVelocity, the leading US implementation partner for Bizagi, with a 10-year track record helping customers large and small achieve outstanding results with BPM, Case Management and Digital Transformation. Our nationwide team of 8... more>>
4,811

3
TOP 5POPULAR
IT Consultant and Adviser
With 35 years experience in IT ranging from programming to architecture designs and vast experience in IT Management my goals are to research, innovate and implement: (1) IT practices (2) Business System Solutions (3) Methodologies (4) Business Processes. Specialties: (1) Business... more>>
86
Associate Director
Senior Engagement Lead/Program manager with experience in IT, Business Technology Operations and compliance in HealthCare/financial/banking/Media & Entertainment sectors with a track record of over 15 years. Executive with proven track record in strategic planning and leveraging PMO to... more>>
13
Senoir consultant
• I'm a business facing, Process Consultant, expert in the use of the ARIS BPM Suite and Methodology to deliver transformational change to organizations across different verticals • 12+ years of experience in Software Industry in BPM domain as Senior ARIS Consultant/ Business Process... more>>
4
IBM BPM Senior Developer - Lead Consulant
Over 10 years IT experience of which 8 years on large scale IBM Websphere technologies , specialising on Websphere MQ, IIB, WAS , Websphere MQFTE ,BPM ,ODM ,ECM and SOA implementation based projects with expertise on design, development and admin of solutions using eclipse based tools like RAD ,... more>>
50
TOP 5
Kofax KTA Tech Lead Consultant
Vairavamuthu has 10 + years of experience in application development and implementation. He has strong skills in structured System Analysis and Design of Imaging & Scanning Solutions for Document Management Systems. He has been involved in the requirement gathering, designing, implementation,... more>>
369
TOP 5
Business Process and Software Development Consultant
Technology leader, MBA, and consultant in the areas of Business Process Management, building high performance teams, Agile and Test Driven Development methodologies. Specialties: BPM with Appian and Lombardi/IBM BPM, Business process modeling, Enterprise application development, J2EE... more>>
160
TOP 5
I am specialized in developing projects in clinical informatics as well as in the design and development of processes using Business Process Management technology
50
Technology Architect
A performance-driven solutions architect with over 10 years of experience in Middleware, Service Oriented Architecture (SOA), SOA Governance, Business Process Management, Business Intelligence, Enterprise Performance management, Digital Marketing, Enterprise Digital Assets Management and... more>>
1,943
TOP 10
Owner and technical specialist at Thinknique, providing BPM solutions using Kofax TotalAgility. Former Kofax Vice President for BPM for the Asia Pacific region. With broad experience in BPM (TotalAgility in particular) and Microsoft development technologies. Direct implementation... more>>
3,240

5
TOP 10POPULAR
Starting as a developer entusiast... Continuing as a consultant and service provider... Still trying to bring the worlds of business and IT a bit closer...
34,189
A leading expert in decision management and in the development of Decision Management Systems. Experienced working with business rules, predictive analytics and other decisioning technologies to improve operational systems. Published author - Decision Management Systems (IBM Press), Smart... more>>
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1,578
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Solution Architect / Senior Consultant
In early 2001, I graduated high school, specialized in computers/office machines, and started working as a computer technician for Elkjøp Norge in Kristiansand. Shortly after, I was hired into Enitsør, a telecom company developing fiber broadband products, to administer their servers and network.... more>>
4,056
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Founder and developer of online sales site www.tbeznyss.com Active member of the ATLAS Association website administrator http://www.atlas-association.com and event organizer RDV Leaders - http://www.atlas-association.com/index.php/tools/ cms/137
354
Gerente de TI y Consultoría de Procesos de Negocios - PKF Controller Information Technology Project Coordinator - CETISA IT Senior Consultant - HGSA/HESA Commercial Director FMG Franchising Operations Consultant FMG Information Security Consultant Information Systems Audit... more>>
608
Co-Founder & Senior Consultant, IT
Senior level information technology and management experience. Industry background spans technology, financial, government plus healthcare, and includes Fortune 500 global companies. Extensive knowledge working with board members and business executives at all levels, managing large and complex... more>>
1,862

5
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Project Manager
Professional Goal: Work as BPM professional - Business Process Management I am graduated in business administration with experience in large multinational company in IT and process management, fluent English spoken and written, international experience with study abroad. I work a few years... more>>

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