To help you compare the best BPM solutions, IT Central Station ranked them based on hundreds of real user reviews. These reviews cover all of the leading solutions from top vendors, from our esteemed community of enterprise technology professionals. You'll find comparisons of pricing, performance, features, stability and many other criteria. Read below to find out what your peers have to say about business process design vendors such as Bizagi, IBM, Software AG, Bonitasoft and others.
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Business process management (BPM) is an area where IT and business (theoretically) work together to make an organization’s workflows more effective and efficient. BPM has become more prominent in recent years as organizations have expanded and grown more complex – creating a need for managers to build coherent process workflows that touch multiple systems. BPM software brings it all together, enabling business analysts to collaborate with IT and orchestrate business process steps that invoke different underlying systems.
BPM is one of those concepts that sounds great, and has truly strong potential but is notoriously hard to implement well. As a result, members of IT Central Station emphasize usability as a key selection factor when deciding which BPM solution to buy. Users want fast results and easy deployment from BPM tools. On the end user front, powerful wizards, for example, can streamline workflow design and automation processes. The best BPM tools provide mechanisms for capturing business processes. This minimizes the repetitive, error-prone process of transposing business analysts’ observations into BPM requirements.
On the back end, admins and architects want the ability to integrate with other systems like SAP, Oracle and so forth. BPM platforms have to be flexible, modeling business processes transversely to all areas of a company. The toolset should ideally accept multiple data types and offer rules-based decision workflow capabilities. There should be logical modeling and embedded programming within BPM libraries. Task components ought to be reusable for the sake of efficiency.
Some users express a desire for BPM software packages to support Business Process Model and Notation (BPMN), a standard for the graphical representation for describing business processes. Specifically, IT Central Station members expect a BPM suite to support BPMN 2.0, the latest version, from modeling through execution. In the best case scenario, the tool won’t create extra work for developers. Users like real java-like hooks into development of the business process model to help developers easily build integrations. Members prefer BPM that doesn't use any type of proprietary scripting language.
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Read reviews of Business Process Management that are trending in the IT Central Station community:
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For us the most important feature is the ability, similar to any BPM tool really, to design and easily implement integration with the other systems. That is the key. The main factor that separates Red Hat software from Oracle, IBM, Pegasystems, is the ability that it gives you to design the screens outside the software and connect it as another component with... more»
On the improvement part, I think the documentation for the tool, the official documentation, is not as strong as in other tools. You have lot of community. That is good. But sometimes you need - when you are working on a big client or a critical process - to be certain about certain things. So I think that the documentation for the tool, from the company, could... more»
The good thing about using this tool is the repository that gives us the opportunity: If you want to do modeling with the old notation form, ours was EPC, you can use the same object in the BPMN because the database is built in a way that you... more»
I'm now working as an independent consultant, but in the past, when I was using it we could really quickly get a picture of what kind of business processes were being used across the entire organization, and which could be reused, and be sure... more»
I have been talking with developers for many years, and it was before using your UML class diagram and those things for defining data. One of the issues is, when you are defining databases, the way they use entities and relationship diagrams,... more»
I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there, because the product maybe doesn't emphasize BPM as much as it should, as much as maybe they talk about it in the sales... more»
It's really helped our customers learn the process. Before you go into BPM you have to document the process. Working with the different groups that are involved with the process, there was good collaboration so they understand what the... more»
Right now we're about eight months in, and the processes are long. They can take multiple weeks, so we haven't had a chance to go through a number of those to realize the benefits. But just word of mouth, and talking to people using it,... more»
I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution. Other than that, it's meeting our needs with what the requirements were.
From an architecture perspective, the thing that we like about it is the ease by which our development teams could pick the tool up. That was cool. The Process Designer is good. We like how we can drag and drop and link the processes up, that... more»
I'm not sure that it has improved our organization, per se, but the speed to market, delivery of our processes and rules that change constantly, it helps a lot with that. Also, not having to build our own and customize it is another... more»
One of the things that we are looking at is cognitive learning. IBM has another product called IBM RPA, I think, which is doing some of that stuff. We would like to see more of that with respect to cognitive learning and AI put back into the... more»
Turnaround time: It is easy to take a requirement, put it in the code, and deploy it. We have used a lot of out-of-the-box reporting on the process performance metrics. We have been able to make suggested changes to staff for this role or... more»
Some performance stuff around tasks and indexing. We know that there are changes coming in this space. A lot of the management stuff: It is a rather thick stack because you have to have WebSphere skills, IBM BPM skills, and an understanding... more»
We like the BPMN notation because it's BPMN 2.0 compliant. We like the out-of-the-box REST API features so we can build a service with Camunda, and instantly it's accessible using a REST interface, and of course, we like the REST protocol... more»
The open source factor is a big one because we don't worry about feature customization issues. The problem with proprietary products is, if they're not giving you the features you want there's nothing you can do about it. All you can do is... more»
Like all BPM tools, they're very bad with proprietary UIs. In general, anyone who uses BPM tools should not expect to use their proprietary UI. It just works awfully. It's very difficult to customize. You should just build your own UI and... more»
* The user interface and ease of use as compared to some of the other products I have tried. * The ability to document the entire process within the same diagram and then generate documents in Word. * The ability to publish on the web has... more»
* I developed a complete Project Management Framework for the company's use which has been published for policy adoption by all Project Managers. * I developed and published a procurement governance framework which is extensively used in... more»
* Previously I rated the product with 10 but now i am down grading it to 8. * The system does not work well in Windows 8 (Full version) on tablet PCs. I had raised this issue and was told that it will not display the diagrams effectively due... more»
The agile manner that we require to create our workflows. This is probably the most critical part of our solution and the time it takes to start processing the solution. This is also quite fast. It is important for us to develop the solution... more»
We have been focusing on building all of our digital and mobile applications with a lot of earlier code, as the platforms were legacy. We had to write code from scratch, because it was not possible to use the existing code. For most of our... more»
Newer features, especially in terms scalability. It has to become more scalable than what it is today. It is not a issue today. However, going forward, due to the growth in the number of users and the workloads, it will have to be more... more»
As a workflow automation solution, being able to route, approve and manage content is one of the few areas in SharePoint where there is a true ROI. Provides the ability to automate SharePoint processes (building sites, lists, updating... more»
In some instances, workflows I’ve built for customers have transformed the business, saving significant time and costs compared to manual, legacy processes. In several instances the savings have been enough to provide the ROI for SharePoint... more»
* Built-in reporting on-prem is limited and clunky at best. * Integration can be fairly technical, and often business rules inhibit product capabilities or force a developer to consider alternate methods for integration. * Hawkeye is emerging... more»
The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a... more»
Enterprise Architect at a tech consulting company with self employed
Mar 23 2018
What do you think of IBM BPM?
Since the blue-washing of Lombardi, IBM has introduced three
variations on the core BPM product in order to provide different entry level
costs to customers based on the how they intend to use the product
These levels are defined as
Broadly speaking Express and Standard differ in how the customer is
allowed to use the technology where Advanced edition differs in that it
allows customers to use WebSphere Process Server (WPS)
capabilities which have now been integrated into the technology suite
(this includes Integration Designer which is the new WebSphere design too and also Business Spaces)
Update: IBM is introducing additional changes to BPM Advanced edition that will result in a further divergence...
There is a component of this BPM pool - I can't recall the name. What it does is, it allows you to create various scenarios and then run them quickly, before actually putting them onto a tool. So I think that part of the tool is really... more»
In terms of the process automation and the workflow improvement, although, as I said earlier, we did not re-engineer the process, just the fact that there are lots of times when there is back-and-forth between the branch staff and the back... more»
It's being able to manage the workflow, to assign tasks, to have notification that a task has been completed. It's basically what any BPM solution is going to provide. What stands out are the * speed of the product * quick, easy development *... more»
Accountability is probably the most affected. Knowing that a task has been assigned, that you're following a specific process, and that the task has been completed, gives you that accountability throughout the organization. It enables us to... more»
One of the most valuable features of the solution is the capability to allow the implementation of static processes, using the standard BPMN 2.0 notation, and also to address not straightforward, dynamic process scenarios, by providing... more»
The tool gives us capabilities to significantly increase the transparency regarding business processes and their corresponding executions. In addition, Oracle BPM Suite allows Business and IT teams to talk about the same things, the business... more»
Bizagi offers phenomenal ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving... more»
We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas and Manufacturing. In common with all of these, the ease of use... more»
Version 10.7 lacked capabilities for complex case control, but this feature has been included in the newly released v11 of the product. For very large projects and deployments, the automated "One Click" deployment wizard can sometimes take a... more»
It has brought huge benefits to our organization. In the past, we had some automated processes which were hard to implement along with all the business processes that went with it. We have been able to marry these two things, automating and... more»
We are still discovering the potential of the solution, so we are not at this stage yet. There is a lot still to discover and implement. Maybe in a couple of months or next year, we will be able to see what exactly our needs are. Maybe it... more»
The most valuable features of Appian are: * Rapid development with low-code makes it easier to quickly get apps implemented and the time to break-even and ROI is much faster. * Easy to build case management, with Records and Related Actions... more»
Most notably, it allows us to quickly automate processes and case management work, often cutting the manual time required in half or more. End to end time is also noticeably improved, as is the user experience of the people using the new... more»
Oracle BPM is easy to use for both the business and developers. Both personas design process models in a common format, tailored specifically to their skills. Often overlooked in software evaluations, the integration to underlying databases... more»
On a recent project, we were able to seamlessly integrate multiple ERPs into a process. On the same project, we integrated content images and metadata from Oracle'sWebCenter Content into the process and its user interfaces. Using BAM.
Although it is a robust product, its learning curve can be steep without having the proper training and mentoring on the first project. As with most BPM projects interaction with people is a key element. Creating user interfaces the end users... more»
Two things are valuable: * The system integration layer is valuable because this enables an organization to create a single point where all the key organizational master data is held in different IT applications across different functions,... more»
It enabled the development of a new safety critical equipment testing database and the integration of this with the inventory management system and the asset management system. As more systems are integrated, this solution enables a spider... more»
The product has developed considerably since I have used it. At that time, the use of system integration alongside the business process orchestration was cutting edge. Now, there are many more mature offerings including IBM BPM. I believe... more»
Paul has over 20 years of commercial experience in the IT industry having working in all areas of IT including both technical and non-technical roles.
He is currently consulting in the Enterprise Architecture space and particularly in Mobile Application Design, Business Process and Business... more>>
Neil Simpson is the founder and principal consultant of InnoVelocity, the leading US implementation partner for Bizagi, with a 10-year track record helping customers large and small achieve outstanding results with BPM, Case Management and Digital Transformation. Our nationwide team of 8... more>>
With 35 years experience in IT ranging from programming to architecture designs and vast experience in IT Management my goals are to research, innovate and implement:
(1) IT practices
(2) Business System Solutions
(4) Business Processes.
(1) Business... more>>
• I'm a business facing, Process Consultant, expert in the use of the ARIS BPM Suite and Methodology to deliver transformational change to organizations across different verticals
• 12+ years of experience in Software Industry in BPM domain as Senior ARIS Consultant/ Business Process... more>>
Vairavamuthu has 10 + years of experience in application development and implementation. He has strong skills in structured System Analysis and Design of Imaging & Scanning Solutions for Document Management Systems. He has been involved in the requirement gathering, designing, implementation,... more>>
Business Process and Software Development Consultant
Technology leader, MBA, and consultant in the areas of Business Process Management, building high performance teams, Agile and Test Driven Development methodologies.
Specialties: BPM with Appian and Lombardi/IBM BPM, Business process modeling, Enterprise application development, J2EE... more>>
Owner and technical specialist at Thinknique, providing BPM solutions using Kofax TotalAgility.
Former Kofax Vice President for BPM for the Asia Pacific region. With broad experience in BPM (TotalAgility in particular) and Microsoft development technologies.
Direct implementation... more>>
A leading expert in decision management and in the development of Decision Management Systems. Experienced working with business rules, predictive analytics and other decisioning technologies to improve operational systems. Published author - Decision Management Systems (IBM Press), Smart... more>>
In early 2001, I graduated high school, specialized in computers/office machines, and started working as a computer technician for Elkjøp Norge in Kristiansand. Shortly after, I was hired into Enitsør, a telecom company developing fiber broadband products, to administer their servers and network.... more>>
Founder and developer of online sales site www.tbeznyss.com
Active member of the ATLAS Association website administrator http://www.atlas-association.com and event organizer RDV Leaders - http://www.atlas-association.com/index.php/tools/ cms/137
Gerente de TI y Consultoría de Procesos de Negocios - PKF Controller
Information Technology Project Coordinator - CETISA
IT Senior Consultant - HGSA/HESA
Commercial Director FMG
Franchising Operations Consultant FMG
Information Security Consultant
Information Systems Audit... more>>
Senior level information technology and management experience. Industry background spans technology, financial, government plus healthcare, and includes Fortune 500 global companies. Extensive knowledge working with board members and business executives at all levels, managing large and complex... more>>
Work as BPM professional - Business Process Management
I am graduated in business administration with experience in large multinational company in IT and process management, fluent English spoken and written, international experience with study abroad.
I work a few years... more>>
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