The initial setup of the whole project took two to three months. We had a service provider carry out the implementation. We are not a big organization; we have around 170 users who are IT managers, administrators, technicians and business end users. 

It is pretty complex on some premises.

Setup isn't straightforward because you can't always build relationships between forms, making it more difficult than just going from A to B and can be quite frustrating. This process should be wizard-driven rather than relying on the user to understand how to use code.

The initial setup isn't complex. It took about two months to configure the solution. Deployment itself only takes about an hour.

The technical part of the implementation is very straightforward, the process definition is where it take more time, but this part is the same for all systems.