All our activities, our IT services, the catalog we have, are all in one place which makes it easy for us to report to management. Service Management also has self-service for our end users so that they can log calls and track. The product has a knowledge-based feature where we can log problems and incidents. We've extended our use of the solution to include our HR and legal departments, basically to anyone offering services within the organization who may have queries or service requests. The dashboard is great and the product is IT compliant. 

Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.

The most valuable features are problem management and change management.

The dashboard and the reporting functionality are the solution's most valuable features.

The dashboard is very useful to get a quick overview of current tasks, tasks which are overdue, and mail notifications with progress information. This has been helpful.

The best feature is the ability to create functional dashboards, where the IT manager can interact with its data trough the dashboard using the drill down feature. Another relevant aspect, is the integrations that are very simple to do due to the open architecture of the system.