Clarity SM Primary Use Case

Makhosonke-Matshoba
ESM Specialist at Gijima
We use the solution primarily for call logging and checking, but we also use it with other products that are related to CA. It's mainly for monitoring and event management from the infrastructure management perspective which integrates or interfaces into CA SDM for ticket logging. We also use it to check the SLA using what is referred to as the embedded service desk. We're about to introduce service catalog. It's one of the CA products that integrate nicely with it so we'll be using the new features of self-service and the xFlow engine. I'm an ITSM specialist and we have a partnership with Clarity SM. View full review »
Makhosonke-Matshoba
ESM Specialist at Gijima
We are a solution provider and this is one of the systems that we implement for our clients. This solution covers most of the IT lifecycle. The emphasis is mainly on incident management, change management, program management, and request fulfillment. We also have the System Management patch for network monitoring. View full review »
Tomasz Szczesny
IT Administrator / Help Desk Platform at Inter cars
We primarily use the solution for incident and change management. View full review »
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,283 professionals have used our research since 2012.
Marcos L. Domingos
Support Analyst at Sonda IT
We use this solution to improve user experience. With the new xFlow and Service Point features, we are able to bring users even further to our side. This is a huge gain when we look at a heterogeneous environment in terms of culture and variety of systems in operation. Demonstrating ease of use and interaction for end users along the same line of usability for support analysts was a key factor in the success of the deployment. View full review »
reviewer977340
Project Manager at a mining and metals company with 10,001+ employees
We are primarily using this solution for incident requests. We track our CI CMDB change requests. We are using Service Desk Manager in a wide scope that is not in a single location but across Europe. View full review »
Manuela Arriaga
Project Manager at Mutualidad de la AbogacĂ­a
Our primary use case for Clarity is to manage portfolios and projects, and to manage the software. View full review »
Olnika Mogakane
Assistant Director at Department of Trade and Industry
We use this solution for request and incident management, as well as configuration. View full review »
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,283 professionals have used our research since 2012.