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Most Helpful Review
Find out what your peers are saying about Accedian Skylight vs. BMC TrueSight Operations Management and other solutions. Updated: September 2020.
441,850 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private.""This solution makes it a lot easier to figure out trends within very different data sources, which makes it easy to see why something is misbehaving.""The features I find most valuable is the querying and alerting capabilities.""People are very pleased with the implementation.""The most valuable aspects of the solution are its ease of use and its ease of implementation.""No issues with stability."

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"If [the problem] is something related to HTTP or VoIP, then I can have a quick look into the protocols, a process which gives me some good ideas...""The response times, with the performance, are really interesting too, where you can see the packet loss.""Capturing traffic [is very interesting]. Currently, with our configuration, we don't capture the payload of the packets, just the header. But when we want the body, the payload of the packets, we can do a PCAP, and then analyze it within Wireshark.""I always have the Skylight dashboard on one of my screens... Now you can create your own dashboard, specific to an application, specific to a server, or to something else.""The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online.""The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly.""This solution has helped to improve the interaction between our network, datacenter, and application teams. I have used other tools, but this tool can pinpoint the root cause of my application or network issue in the majority of the cases. So, it helps different divisions or groups in the IT department to troubleshoot together and get an issue resolved. This tool helps a lot in our day-to-day networking application and IT operations."

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"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.""The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution].""It is breadth. It covers so many different technologies which can roll up into a single console.""The noise reduction for ticketing works much better than we have seen in a lot of other companies.""Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.""Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.""We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.""From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."

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Cons
"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack.""I would like to see more out-of-the-box dashboards for in-depth application monitoring of standard products that are out there.""In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get.""The implementation is a long process that should be improved.""They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us.""It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."

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"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either.""It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database.""This solution is expensive compared to some others.""It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation.""For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself."

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"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.""We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved.""I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.""I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.""One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.""The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.""We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.""In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."

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Pricing and Cost Advice
"Educational pricing is available for this solution.""We were given a year's worth of service. It was included within our ELA. We were trying to do a proof of concept, which is almost over now.""Different locations require different setups. In your terms, around 300 to around 400K USD."

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"If you look into Riverbed, it's a licensing nightmare. You need to pay for every type of analysis... If you don't look into licensing, Riverbed and SolarWinds are pretty comparable. But if you look into licensing it would not be smart to go for either of them. On the pure, bare-metal basis, it's the same. But when you get the bare metal and a few basic licenses, then you need all those other licenses just to be sure that there's no issue... One of the great things about Skylight is you have them all, and you actually need them all.""It's not for free, clearly. But on the other hand, it offers very interesting functionality. We pay around €100,000.""Pricing is a little bit expensive.""We understand there's a significant cost difference, but have yet to investigate fully.""The pricing is cheaper than other competing products, which is better for our budgets.""It provides value and the cost is not huge."

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"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support...""Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30...""It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product.""There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half.""The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that.""We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item.""We did a five-year, multimillion dollar deal.""Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

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Questions from the Community
Top Answer: It’s in INR. Our data is on four sites and these are in the development phase. Different locations require different… more »
Top Answer: It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for… more »
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Popular Comparisons
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Also Known As
Wavefront, Wavefront by VMware, VMware Tanzu Observability Accedian SkyLIGHT PVX, SkyLIGHT PVX, SecurActive, Performance VisionProactiveNet, TrueSight Operations Management
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BMC
Overview

VMware Tanzu Observability provides metrics-driven analytics at massive scale, so you can get the most out of your cloud-native apps.

Accedian provides performance analytics and end user experience solutions for on-premise, cloud and hybrid IT infrastructures. Accedian SkylightTM delivers unified network and application performance monitoring (NAPM) visibility across the entire application and network chain, with best in class resolution and velocity. This enables Accedian customers to assure their business-critical digital infrastructure and unlock the full productivity of their users.

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

Offer
Learn more about VMware Tanzu Observability by Wavefront
Learn more about Accedian Skylight
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Sample Customers
Box, Intuit, Workday, Groupon, British Gas, SpaceApe, Marketo, DoordDash, LyftT-Systems, Thomson Reuters, Bordeaux Metropole, CGI, Citadelle Regional Hospital Center, Lorraine Institute of Oncology, Luxembourg Institute of Health, Groupe BPCE, Group S, Splitpoint, Horus-Net, Audatex, Indexis, Province de Liège, EASI, Spie Batignolles, FaymonvilleEnsono Transamerica Boston Scientific Park Place Technologies inContact TD Ameritrade PNC Bank
Top Industries
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider16%
Financial Services Firm7%
Retailer7%
REVIEWERS
Healthcare Company21%
Local Government14%
Government14%
Real Estate/Law Firm7%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider26%
University6%
Manufacturing Company4%
REVIEWERS
Healthcare Company29%
Manufacturing Company29%
Financial Services Firm14%
Comms Service Provider14%
VISITORS READING REVIEWS
Computer Software Company60%
Comms Service Provider12%
Financial Services Firm4%
Government3%
Find out what your peers are saying about Accedian Skylight vs. BMC TrueSight Operations Management and other solutions. Updated: September 2020.
441,850 professionals have used our research since 2012.
Accedian Skylight is ranked 10th in Application Performance Management (APM) with 6 reviews while BMC TrueSight Operations Management is ranked 5th in Application Performance Management (APM) with 10 reviews. Accedian Skylight is rated 8.4, while BMC TrueSight Operations Management is rated 8.6. The top reviewer of Accedian Skylight writes "Saved us a few servers that we would have bought, not knowing that developers were making mistakes". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "Enables us to proactively service our customers and even warn them about problems before they occur". Accedian Skylight is most compared with Dynatrace, SolarWinds NPM, NETSCOUT nGeniusONE, New Relic APM and ExtraHop Reveal(x) for IT Operations, whereas BMC TrueSight Operations Management is most compared with IBM Tivoli Composite Application Manager, Splunk, Dynatrace, AppDynamics and SolarWinds Server and Application Monitor. See our Accedian Skylight vs. BMC TrueSight Operations Management report.

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