Radhaprem RamarajGroup Head IT at a tech services company
Nilesh PawarAssociate Director - Cloud Architect at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The scalability is good."
"We have been able to reduce our number of FTEs."
"The ease of use is its most valuable feature."
"We have received 70 percent optimization using this solution."
"Its ability to integrate with other solutions is awesome."
"The technical support is very good. We are very happy with them."
"The bot creation process is relatively simple."
"The Control Room for the bots and its ability to connect bots with APIs are the most valuable features."
"The differentiation between unattended and attended bots is valuable, as well as being able to do portions of a process that are unattended coupled with portions that are attended. We can get human interaction, all within the same product."
"The graphical user interface of the UiPath Studio is fantastic. For someone who is not a computer science major, or for someone who doesn't know how to code but is really good with visual flows, Studio makes it very easy for those individuals to build robots."
"The most valuable feature of the software is not the software itself, but the community that supports it. When I first started learning the software to support a program, I had to self-teach; there wasn't a budget for training. But going through their learning platform and then connecting with the community when I didn't understand how to utilize some of the functionality, that was far more powerful than the product itself. The network around the product is amazing."
"I find the solution easy to use... I've been able to take people with absolutely zero technical background and quickly scale them up in a matter of weeks so they're building bots. I haven't been able to accomplish that same feat with the other platforms."
"The number-one valuable feature is the ease of use. I come from a development background where I wrote a lot of code. The fact that you have these activities with pre-built functionality is great. You can drag them in and use them as shortcuts to get to an end result faster than if you had to do it in a programming language."
"The object cloning in UiPath is a lot more consistent than Automation Anywhere. The consistency with which it captures the information that it's supposed to in order to do the rest of the process is probably the most useful component of the tool package."
"The automation of repetitive tasks that eliminate human error is a valuable feature."
"It helps mitigate the risks. With traditional native active directory delegation, it becomes real messy, real fast. You lose oversight on who has access where. We are an acquisition merger company, so we let go of certain companies and onboard new ones. With native delegations, you lose track on who has access where. With Active Roles, we can always see who has access and what they can do in a very granular way."
"We would like it to be more user-friendly."
"I would like to see extensive OCR capabilities in the next release."
"They need to make the solution more robust."
"While the ease of use for non-tech users is good, it could be improved."
"I would like to see a bot button."
"I would like to have a cloud-based version with support."
"I would like centralized orchestration and better exception handling in the next release."
"I would like to see GitHub or GitLab integration in the next version."
"My only complaint is that I hate VB.NET. If I had to pick a language, it would not be VB.NET. That whole .NET framework is just overly complicated. But I can understand why it's necessary for the use case of RPA."
"Studio... only works on Windows. It doesn't work on other platforms. I'm a techie by background. I don't hate Windows but I don't love it. It comes with the limitation that it is completely dependent on Windows. I would have loved if it were available on Mac or Linux or Unix."
"One feature I think it needs - from a documentation perspective - is the ability to easily extract variable details and data... Sometimes it's difficult to extract those, and if you're not tracking them while you build, you can quickly get into 200 to 300 variables in use, especially using the RE Framework where you're passing workflow arguments in and out. I would like to see something like that."
"There is some room for improvement in the area of error handling. I had to create a custom approach to error handling. If there were some sort of activity or workflow that could be easily dropped in to help support that, it would be good. Error handling and logging, as well as process logging would be a big help."
"Navigating the directory of objects needs improvement. I would like to be able to put in keywords that would allow me to figure out what command will allow me to do the task that I am trying to do."
"I would like to see some integration, or ease of integration, with APIs, so we can automate stuff faster. E.g., we go through a co-op, which is a card processor, and they have a very powerful API."
"Active Roles works with policies and access templates, as well as workflows, which are really powerful. While it comes with a lot of example policies and access templates, there are zero built-in workflows."
"I'd like to see the ability to operate in a non-persistent environment. Other than that, I'd like to see more intelligence being built in. We aren't using any intelligence yet, but we'd like to."
"The cost is affordable, which makes an easy barrier to entry for the RPA market."
"We brought onshore a lot of what we were doing offshore, saving our company close to $20 million."
"I would like them to have better license management."
"We are not receiving the right information about their features, e.g. Automation Anywhere University, or anything that they are selling. They need to improve their documentation."
"Our licensing costs are setup on an annual basis."
"The Community Edition is a good offering from the company."
"We only deal in annual licenses. There are no pay-as-you-go licenses."
"We would like them to change the license model of charging per bot."
"Blue Prism definitely has a simpler licensing structure, but I feel like that's almost a shot in the foot at certain points. It also gets kind of deceptive. There's a crossover point at which, if you're scaling up to a high number of bots, UiPath path definitely does come out cheaper. But the initial implementation has a higher cost."
"...it's a bit pricey."
"The cost is nothing, it's peanuts, when you see the capabilities. When you're talking about one license supporting what was previously done by 14 people, what is $1,500, or whatever the licensing cost is for unattended bots?"
"The ROI on all of our RPA use cases is from a throughput perspective. Processing time improvement is anywhere between 70 percent faster to 300 to 400 percent faster. For the right processes, there is even up to 7X to 10X improvement from a throughput perspective, even though it works through the UI."
"It would be nice if you could just buy the product instead of having the annual rate license renewals. It's expensive, but I guess we'll have to see what the ROI truly is."
"I would like to have transparency in pricing. We're creating a lot of robotic process automation use cases all over the place. I'm never really clear on what the pricing model is and the skews."
"Go download it, install it, and play with it. You can't do this with any of the other platforms."
"Given how cheap it is to initially buy the product, the licensing methodology that they have in terms of renewing every year is appropriate. Later on, if they start charging more early on, for deployment, buying the license, and deploying it initially, then having a lower maintenance fee might be more appropriate. Now, with the scale they are at, it is an appropriate way to do the licensing."
Walter SitoeUser at BCI
Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with intelligent software bots – AI-powered digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The company offers the world’s only cloud-native and web-based automation platform combining RPA, artificial intelligence, machine learning and analytics, yielding significantly lower TCO, higher security, and faster scalability than legacy monolithic platforms. Its Bot Store is the world's first and largest marketplace with more than 1,200 pre-built, intelligent automation solutions. Automation Anywhere has deployed over 2.8 million bots to support some of the world’s largest enterprises across all industries in more than 90 countries.
For additional information, visit www.automationanywhere.com.
UiPath is leading the “automation first” era – championing a robot for every person and enabling robots to learn new skills through AI and machine learning. Through free and open training, UiPath is led by a commitment to bring digital era skills to millions of people around the world, thereby improving business productivity and efficiency, employee engagement and customer experience. The company’s hyperautomation platform combines the #1 Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to scale digital business operations at unprecedented speed. The company has already automated millions of repetitive, mind-numbing tasks for businesses and government organizations all over the world including approximately 50% of the Fortune 500.
UiPath was recently recognized as the top company on Deloitte’s Technology Fast 500, a ranking of the fastest public and private technology companies in North America, was recently featured in CNBC Disruptor 50, and #3 on the 2019 Forbes Cloud 100.
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Automation Anywhere (AA) is ranked 2nd in Robotic Process Automation (RPA) with 310 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 175 reviews. Automation Anywhere (AA) is rated 8.6, while UiPath is rated 9.0. The top reviewer of Automation Anywhere (AA) writes "Has the ability to customize and build out the platform to make it more useful and valuable". On the other hand, the top reviewer of UiPath writes "Starts ready-to-use, has good tools for developers, facilitates optimization of existing processes for significant time saving ". Automation Anywhere (AA) is most compared with Microsoft Power Automate, Blue Prism, IBM Robotic Process Automation (RPA), Pega Robotic Process Automation and Kryon RPA, whereas UiPath is most compared with Microsoft Power Automate, Blue Prism, Pega Robotic Process Automation, Kryon RPA and Kofax RPA. See our Automation Anywhere (AA) vs. UiPath report.
See our list of best Robotic Process Automation (RPA) vendors.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.