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Most Helpful Review
Find out what your peers are saying about BigFix vs. Trend Micro Smart Protection and other solutions. Updated: September 2020.
443,152 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Its most valuable features are its scalability and advanced threat protection for customers.""I am told that we get over 100 million emails a month. This filters them down and allows only somewhere about three million emails, which is a great help.""For the initial first level of support, we provide it from our side. If there's escalation required, we use Cisco tech for the AMP. And again, they are perfect. I mean, one of the best, compared to any other vendors.""The most valuable features of this solution are the IPS and the integration with ISE.""The simplicity of use is its most valuable feature. You can very clearly see things.""The stability of the solution is perfect. I believe it's the most stable solution on the market right now.""I am really satisfied with the technical support.""It is a very stable program."

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"The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid.""It is user-friendly.""My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints.""I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and you will have a solution right away.""BigFix is incredibly fast and accurate in patching, reporting, and remediation.""The most valuable feature is the patching.""The use of fast query has been extremely valuable providing insight in real time of the endpoints.""Having higher visibility on patching level, on patching successful, and non-successful has been a way that BigFix has improved my organization. Also, the ability to customize the content to do what we need it to do is very powerful and very flexible for us. Finally, in the area of custom interfaces like REST API really gives us the ability to provide for our external customers."

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"The scalability works well.""We haven't had any compatibility issues. It's quite stable and it's a good tool in preventing actual viruses or malware.""The most valuable aspect of the solution is that it also protects our smartphones. It's one of the reasons we use Trend Micro specifically.""The most valuable features are the behavior monitoring, behavior analysis, and web reputation service.""What I like the most is the customer pricing because it's a great value.""The solution integrates well with other Trend Micro products.""The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed.""Your workstation doesn't slow down, unlike when you use Symantec, for example."

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Cons
"We would like to have an API integration with a SIEM solution, because as far as I know, it currently hasn't yet been released.""I would like them to add whatever makes filtering more advanced in scanning and blocking for malware in emails.""The solution needs more in-depth analytics.""In the next version of this solution, I would like to see the addition of local authentication.""The initial setup is a bit complex because you need to execute existing antiviruses or security software that you have on your device.""In the next release, I would for it to have back up abilities. I would like the ability to go back to a point in time to when my PC was uninfected and to the moment of when the infection happened.""The reporting and analytics areas of the solution need to be improved.""I would like more seamless integration."

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"Sometimes there is a lag time for our users.""I would request them to build a robots, or an easier way for integration with the other tools, like ITSM tools.""To make it a ten they should improve the licensing. Second, if they could have one environment for everything it would be nice. For you to install compliance you need to install the server, and then you add the modules. For you to install inventory you install the server and then you add the modules. It's not easy to do. When I was doing it before I learned it, it was not straight forward.""I would like to see more integration with external data.""I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients.""The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification.""License management isn't quite as easy as it should be to deal with the licensing. You need to take the server down to import the new licenses which I find to be annoying.""I'm looking for them to make big web UI improvements."

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"It does not provide insights into what is being done.""The solution should improve its mobile management solution.""We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add.""The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products.""In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features.""The threat response could be a bit better.""The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful.""I've not explored all of the features up to now. I still need to see all of the features implemented first to be able to see if anything is missing. However, as of right now, it's working very well for us."

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Pricing and Cost Advice
"The costs of 50 licenses of AMP for three years is around $9,360.""The price is very good.""The visibility that we have into the endpoint and the forensics that we're able to collect give us value for the price. This is not an overly expensive solution, considering all the things that are provided. You get great performance and value for the cost.""Whenever you are doing the licensing process, I would highly advise to look at what other Cisco solutions you have in your organization, then evaluate if an Enterprise Agreement is the best way to go. In our case, it was the best way to go. Since we had so many other Cisco products, we were able to tie those in. We were actually able to get several Cisco security solutions for less than if we had bought three or four Cisco security solutions independently or ad hoc.""In our case, it is a straightforward annual payment through our Enterprise Agreement.""Our company was very happy with the price of Cisco AMP. It was about a third of what we were paying for System Center Endpoint Protection.""There are a couple of different consumption models: Pay up front, or if you have an enterprise agreement, you can do a monthly thing. Check your licensing possibilities and see what's best for your organization.""The Enterprise Agreement is like an all-you-can-eat buffet of Cisco products. In that vein, it was very affordable."

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"The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid.""Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard.""You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."

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"We pay for the solution on a yearly basis. We pay approximately 100 Euros a year per user. There are no additional fees above this.""This solution provides good value for the price.""The licensing is on a yearly basis and I believe our organization paid about $2,000/year. However, it's been a while since I looked at the pricing and we no longer use the solution.""Our organization has paid licensing for three years, which averaged about $4.00 USD per user. We've been satisfied with the licensing. It's quite reasonable.""Its price is fine. Price-wise, it is competitive with any other vendor."

More Trend Micro Smart Protection Pricing and Cost Advice »

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Questions from the Community
Top Answer: The solution's integration capabilities are excellent. It's one of the best features.
Top Answer: Nice to have URL management, password protection of the app, more details of the machine & user running the app.
Top Answer: The primary use case is for endpoint protection. For the larger deployments, we use it for our policy enforcement as… more »
Top Answer: I am not sure about roadmap for BigFix after it was sold by IBM to HCL. I have used it a bit only for small time for OS… more »
Top Answer: The configuration is easy.
Top Answer: Licensing module is more or less as any other AV. However, they are on little expensive side compare to other products… more »
Top Answer: There is room for improvement to make it better for customers.
Popular Comparisons
Compared 36% of the time.
Compared 19% of the time.
Compared 6% of the time.
Compared 5% of the time.
Compared 3% of the time.
Also Known As
Tivoli Endpoint ManagerTrend Micro Smart Protection Complete
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Trend Micro
Overview

Advanced Malware Protection (AMP) is subscription-based, managed through a web-based management console, and deployed on a variety of platforms that protects endpoints, network, email and web Traffic. AMP key features include the following: Global threat intelligence to proactively defend against known and emerging threats, Advanced sandboxing that performs automated static and dynamic analysis of files against more than 700 behavioral indicators, Point-in-time malware detection and blocking in real time and Continuous analysis and retrospective security regardless of the file's disposition and Continuous analysis and retrospective security.

HCL BigFix provides complete visibility and control into all endpoints through a single, collaborative endpoint management platform that enables IT/Security Operations to fully automate discovery, management and remediation of endpoints, whether they are on-prem or in the cloud, regardless of location or connectivity. BigFix bridges the gap between IT and Security Operations, drastically reducing remediation times and costs. With BigFix, enterprises can protect endpoints running Windows, UNIX, Linux, and macOS by achieving greater than 98% first-pass patch success rates and enabling continuous endpoint compliance. Unlike complex tools that cover a subset of endpoints and take days or weeks to remediate, BigFix can find and fix endpoints fast.

Traditional security solutions can’t keep up with your users. Turning to multiple point products to address the myriad of challenges only increases complexity and may leave gaps in your security. Plus, you need a flexible solution that can grow and change with you as you migrate from on-premises to the cloud. To effectively counter today’s evolving threat landscape, you need integrated security that consolidates your view across all layers of protection and all deployment models.
Trend Micro™ Smart Protection Complete is a connected suite of security capabilities that protects
your users no matter where they go or what they do. This modern security delivers the best protection at multiple layers: endpoint, application, and network, using the broadest range of threat protection techniques available. Plus, you can evolve your protection along with your business using flexible on-premises, cloud, and hybrid deployment models that fit your IT environment today and tomorrow. In addition, you can manage users across multiple threat vectors from a single “pane of glass,” giving you complete visibility of the security of your environment.

Offer
Learn more about Cisco AMP for Endpoints
Learn more about BigFix
Learn more about Trend Micro Smart Protection
Sample Customers
Heritage Bank, Mobile County Schools, NHL University, Thunder Bay Regional, Yokogawa Electric, Sam Houston State University, First Financial BankUS Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education CorporationAtma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Top Industries
REVIEWERS
Healthcare Company20%
Government13%
Financial Services Firm7%
Non Profit7%
VISITORS READING REVIEWS
Comms Service Provider26%
Computer Software Company26%
Government6%
Retailer3%
REVIEWERS
University18%
Healthcare Company15%
Retailer15%
Hospitality Company6%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider11%
Government6%
Retailer4%
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider19%
Government11%
Media Company5%
Company Size
REVIEWERS
Small Business36%
Midsize Enterprise16%
Large Enterprise48%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise23%
Large Enterprise55%
REVIEWERS
Small Business20%
Midsize Enterprise12%
Large Enterprise68%
VISITORS READING REVIEWS
Midsize Enterprise18%
Large Enterprise82%
REVIEWERS
Small Business33%
Midsize Enterprise33%
Large Enterprise33%
Find out what your peers are saying about BigFix vs. Trend Micro Smart Protection and other solutions. Updated: September 2020.
443,152 professionals have used our research since 2012.
BigFix is ranked 4th in Endpoint Protection (EPP) for Business with 31 reviews while Trend Micro Smart Protection is ranked 21st in Endpoint Protection (EPP) for Business with 11 reviews. BigFix is rated 8.6, while Trend Micro Smart Protection is rated 8.4. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of Trend Micro Smart Protection writes "Easy to deploy with proactive sandboxing and built-in DLP capabilities". BigFix is most compared with SCCM, Ansible, Tanium, Chef and Red Hat Satellite, whereas Trend Micro Smart Protection is most compared with Microsoft Windows Defender, Trend Micro Apex One, Cortex XDR by Palo Alto Networks, Symantec End-user Endpoint Security and Fortinet FortiEDR. See our BigFix vs. Trend Micro Smart Protection report.

See our list of best Endpoint Protection (EPP) for Business vendors.

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