We performed a comparison between BigFix and Trend Micro Smart Protection based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Protection Platform (EPP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is stable and scalable."
"The price is low and quite competitive with others."
"The product's initial setup phase is very easy."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"The solution was relatively easy to deploy."
"Fortinet FortiEDR's firewalling, rule creation, monitoring, and inspection profiles are great."
"The console is easy to read. I also like the scanning part and the ability to move assets from one to the other."
"BigFix can manage lost devices, so you can wipe them remotely to ensure the IP doesn't get out in public. Unified endpoint security is a new perspective. I know that HCL is also collaborating with IBM, but I'm not sure if there is any cooperation between them and MaaS360 or other endpoint components."
"The most valuable feature of BigFix is the software deployment."
"We've had no issues with stability."
"I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and you will have a solution right away."
"It allows for visibility into the OT, the industrial environments, that didn't exist before which is a big piece and has benefited my organization. Second, the speed at which people can patch is night and day versus SCCM scan or another similar solution."
"The older version of the tools that I use also included the connectivity aspect, and the fact that the tool now has it separate from the collection of usage data makes the deployment of these tools much easier."
"The most valuable features are patch management, software installation, and asset management."
"The most valuable feature is patch management, a must have, even for Linux and iOS."
"The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed."
"The stability is good and I like the level of performance I can get."
"The most valuable features of the solution are ransomware protection, device control, and DLP."
"The configuration is easy."
"As a Japanese company, it doesn't have any restrictions on usage in our country."
"The solution has multiple modules within a single agent deployment."
"The antivirus signature is valuable."
"The sandboxing is more proactive and more reliable than any of the other endpoint protection solutions."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"Cannot be used on mobile devices with a secure connection."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"Once, we had an event that was locked and blocked, but information about it came to us two or three days later."
"We find the solution to be a bit expensive."
"There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors."
"The EDR console should have more extensive reporting. You shouldn't need to purchase FortiAnalyzer. It should be included in the EDR part. The security adviser cloud platform could be improved with more options for exclusive or intensive rules for devices."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"The remote software installation could be better."
"Maybe the online help could be improved. It'd be nice if you would have a lot more phrases and keywords that you could search for and find answers with the help."
"The relevant language takes a little getting used to since it's not used anywhere else in the industry. It's just in the BigFix environment."
"I would like to see the integration of user security between the different products to be improved. There's separate security for compliance, separate security for web reports, and the console, and you have to manage those things separately."
"I would eventually like to see a SaaS offering, a cloud-hosted BigFix instance where we only have to put a relay in our environment."
"IBM has not focused on the Web Reports capabilities."
"The main shortcoming of BigFix was integration with vulnerability management. If you had a vulnerability in your software and BigFix on the endpoint, you needed integration with Qualys, Tenable, or another vulnerability management solution to fix that. It was like, "Okay, we can identify issues, and get that information back from the endpoint, but what are we doing about it?""
"We need a much better multi-tenant option."
"The solution’s technical support is not very good and could be improved."
"The web filtering could be improved."
"The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products."
"Trend Micro Smart Protection could improve the false positive with some integrations with other solutions and automated reporting. The reports should allow the user to set up some customer trigger alerts instead of the user having to look at the report manually. Additionally, the responses from sender detection and response feature could improve."
"Some functionalities within the DLP can be improved."
"In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features."
"Trend Micro Smart Protection could improve automatic scanning because sometimes it pops up when I am doing my work. It would be helpful to have a feature to have it only automatically scan when the system is on standby mode. I would be able to be more efficient with my work. Additionally, security could improve."
"I'm not sure about the cloud migration part, in terms of whether it is seamless or not."
BigFix is ranked 14th in Endpoint Protection Platform (EPP) with 91 reviews while Trend Micro Smart Protection is ranked 31st in Endpoint Protection Platform (EPP) with 38 reviews. BigFix is rated 8.6, while Trend Micro Smart Protection is rated 8.0. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of Trend Micro Smart Protection writes "Offers strong, all-around cybersecurity but is expensive". BigFix is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, Tanium and Red Hat Ansible Automation Platform, whereas Trend Micro Smart Protection is most compared with Trend Micro Apex One, Check Point Harmony Endpoint, Microsoft Defender for Endpoint, CrowdStrike Falcon and Fortinet FortiClient. See our BigFix vs. Trend Micro Smart Protection report.
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